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Coin Shop Problem

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Pillar of the Community
United States
2049 Posts
 Posted 03/22/2011  08:35 am  Show Profile   Bookmark this reply Add CoinHunter53562 to your friends list

Quote:
There's one thing we may be overlooking here. POV.

I don't know nod2003. Never dealt with him. He might be the kinda guy you'd want your sister to date, or a scoundrel. We are, however, only hearing his side of the story.

Nod2003 points out that he's been a customer for three years. That might count for something, or maybe he's a pain who beats you down on every deal to where it would have been easier to sell to a dealer. IOW, there's both quality and quantity aspects to his business.

What do we know about this transaction? Nod2003 spent 45 minutes going through a bin of silver. That's 45 minutes that a shop employee had to pay at least cursory attention to him, simply so he wasn't filling his boots with Barbers. Heck, at 31x, even $10 face shoplifted (by anyone, and that reason alone is why I wouldn't allow customers to root through a box of $$$) is a week's minimum wage.

Forty-five minutes an employee is getting paid, and can't do anything else.

At the end of this time, Nod2003 is ready to make his purchase, $18.60 for hand-picked coins that the dealer may be making $3.60 on (not even enough to pay the employee to keep an eye on him).

And the kicker? The only reason Nod2003 was willing to spend even $18.60 was because he was getting $400 of key coins. How fast would we crucify a dealer who offered $20 for coins worth $400?

I'd like to hear the dealer's side, just in the interest of balance.

OK, off my soapbox. This should stir up the hornets.


You bring up some interesting points. I've dealt with nod before and have done a transaction or two with him here on the forum without any problem. I also learn alot from his posts and respect him as a contributor here.

However you are bringing another viewpoint to be considered. At my shop, we had a guy cherrypick through our junk silver for 6.5 hours one day. That is not a typo....6.5 hours. We didn't have any other customers come in during that time but it meant no going to the bathroom, no stepping out to grab a quick bite, not getting work done on the computer, etc. He pulled a very small handful of coins. When it was all said and done, we made maybe $10 off of him. We immediately changed the policy after that and made the executive decision to stop allowing cherrypicking from the junk silver bin.

As I mentioned earlier in the thread I believe, dealers around here do not allow people to cherrypick either unless you are really good friends with them. One dealer in town had a guy working for him that let me cherrypick for awhile. He confided in me after he stopped working for the shop that the owner hated me doing it. I didn't understand at the time and my thoughts were that he was making money on each transaction so why would he care. I never had the attitude though, that I am the customer and I should be able to do this....that thought never crossed my mind. After working in and running a coin shop, it gave me a different perspective that most here wouldn't understand unless they themselves were in business for themselves. So I can 100% understand where you're coming from with these points and that's from direct experience.

So I'm not bashing nod or anyone else here, but simply pointing out that fredd is bringing up some valid points that need to be considered before automatically bashing dealers as so often happens here.
Valued Member
United States
326 Posts
 Posted 03/22/2011  08:39 am  Show Profile   Bookmark this reply Add tamshowoff to your friends list
Of course there are two sides to the story and depending on where you stand decides your opinion. We all like to make a good purchase so at what point does the price go from good deal to steal? Do we feel bad for the guy we buy from everytime we get a great deal. How much is too much?
Pillar of the Community
United States
2049 Posts
 Posted 03/22/2011  08:44 am  Show Profile   Bookmark this reply Add CoinHunter53562 to your friends list

Quote:
If I find a very valuable coin in a bin, I usually buy 10-20 extra "junk" coins to disguise the gem and of course you never want to show any emotion and - certainly - never let a store employee know you found a valuable date until the transaction is complete and your coin is safely in the car or back at your house.


That's what I would do as well. Your last sentence though I would make a recommendation to NEVER let a store employee know you found a valuable date, even after the transaction is complete and the coin is safely at home. It could come across as gloating, which could lead to hard feelings and ruin the business relationship. It could also lead to them spending alot of extra effort to check over coins, thereby greatly decreasing your chance of finding a hidden gem or worse yet them cutting you off from cherrypicking altogether.

I think I have told the story before but I cherrypicked a couple of nice VAM Peace dollars when I could get them for $15-$16 (I miss those days...lol). The owner of the shop questioned why I was looking through the bin so thoroughly and made an arrogant statement to the effect that there wasnt a chance in Hades that I would find anything good in there since they checked everything over carefully. I said that was fine, but that I was picking out 5 or 10 coins to add to my collection. Long story short, I found two VAM's that were sent off to NGC and attributed, which I then sold for somewhere around $650. To this day, I have not told the dealer. I just feel like there's no need or point in telling him what he missed out on. Hope that makes sense....
Pillar of the Community
United States
3540 Posts
 Posted 03/22/2011  5:26 pm  Show Profile   Bookmark this reply Add acloco to your friends list
Pulled an 1877 Indian cent out of the coin dealer's junk box. Yeah, it was only AG, but is was the real thing. Took it back to them, explaing what I thought the coin to be. They said no. Sold it to another dealer for $135 IN silver coins...waited four months and sold the silver for $300.

Don't ruin a good thing.
New Member
United States
18 Posts
 Posted 03/23/2011  3:17 pm  Show Profile   Bookmark this reply Add lelliott608 to your friends list
I frequent a coin shop in my area at least a couple of times a week. On one particular day, I found a BU 1950-D nickel in the discount bin, labeled as a 1953-D. I had a moment of doubt about what to do, but ended up bringing it to the owner's attention. He took the coin, added $12.00 to the price on the flip and tossed it back in the bin without so much as a "thank you" to me. As I left the store, I couldn't help but wonder if I should have just bought the coin for the first price and never even mentioned it to him. However, it was mislabeled and I took solace in the fact that I felt like I'd done the right thing.

A couple of weeks later, I was looking at a nice, later date large cent he had on display. The coin had some light porosity that didn't seem to be reflected in the price and I pointed it out to him. He ended up giving me the coin for 1/2 off the listed amount, which was a huge savings (especially considering the minor impact that it had on the look of the coin). Call it coincidence if you want, but I'd like to think that it was his way of thanking me for my display of honesty weeks before.

It doesn't always work this way, but oftentimes working to build a positive, trusting releationship with a dealer has it's ways of paying off.
New Member
United States
10 Posts
 Posted 03/23/2011  4:57 pm  Show Profile   Bookmark this reply Add Cash Money to your friends list
Coin dealer, Sears, or you neighbor next door, people make mistakes and how we do or don't capitalize on them reflects our character. Everyone is free to do what they want. The most important thing is to just do what feels right to you.
Bedrock of the Community
United States
20753 Posts
 Posted 03/24/2011  10:07 am  Show Profile   Bookmark this reply Add just carl to your friends list

Quote:
I would like your feedback on my letter.

See what you started. If I remember correctly all you wanted was feedback on YOUR letter and this could well end up with the cost of sending people to the moon. Still waiting for your decision on what your going to do or did.
Valued Member
United States
149 Posts
 Posted 03/24/2011  12:11 pm  Show Profile   Bookmark this reply Add Ca Dreamin to your friends list
For the record, I managed a retail store(not coins)at one time-one day a customer was trying to purchase an expensive item that was badly mismarked, and when I pointed that out to him, he said " so you're not going to sell it to me at that price?", and I said no, but I will give you a nice discount, he turned, and walked out the door. I mentioned to the salesperson to be more careful next time about pricing items, and that was that. By the way, a large part of my income was based on gross margin, so it would have affected my pay that month.The merchant has no obligation to sell the item at the badly mismarked price, and the customer has no right to the item at that price. It was simply an error.
Valued Member
United States
155 Posts
 Posted 03/24/2011  1:10 pm  Show Profile   Bookmark this reply Add WheatBackBill to your friends list
Help me understand this quote.


Quote:
An old dealer told me when I first got started in business that you make money when you buy the item not when you sell it.


I wouldn't send the letter. I would talk man to man to the owner. If you do send it you will forever be know always "as the guy who sent the letter" to the owner and all the employees.
Bedrock of the Community
United States
20753 Posts
 Posted 03/24/2011  2:16 pm  Show Profile   Bookmark this reply Add just carl to your friends list

Quote:
Help me understand this quote.



Quote:
An old dealer told me when I first got started in business that you make money when you buy the item not when you sell it.

It's simple. You buy something, use money to buy it, keep that item on a shelf for 100 years, it is now an antique. You go to the Antique Road Show with that and they announce your rich.
I too miss that reasoning. Guess I shouldn't go into business, HUH?
Forum Dad
Learn More...
United States
24170 Posts
 Posted 03/24/2011  2:30 pm  Show Profile   Bookmark this reply Add bobby131313 to your friends list
Actually what it means, for the most part, is that the market will only bear what it will bear. That's somewhat fixed in a lot of areas of business. So if you want to make more, you must buy cheaper.
Valued Member
United States
326 Posts
 Posted 03/24/2011  2:36 pm  Show Profile   Bookmark this reply Add tamshowoff to your friends list
As for the quote, if you buy an item at the right price you will not have to worry about selling for profit. Try buying at retail then selling for a profit.
Valued Member
United States
155 Posts
 Posted 03/24/2011  2:51 pm  Show Profile   Bookmark this reply Add WheatBackBill to your friends list
Well Put - Thanks


Quote:
As for the quote, if you buy an item at the right price you will not have to worry about selling for profit. Try buying at retail then selling for a profit
Edited by WheatBackBill
03/24/2011 3:21 pm
Pillar of the Community
United States
3294 Posts
 Posted 03/31/2011  08:45 am  Show Profile   Bookmark this reply Add nod2003 to your friends list
Well good news, the issue was resolved fairly well. The owner sent me a letter of apology for the situation as well as a nice gift card. It warms my heart to know that there are some business owners who can practice diplomacy and go the extra mile to satisfy their customers if something goes amiss.
Valued Member
United States
355 Posts
 Posted 03/31/2011  11:12 am  Show Profile   Bookmark this reply Add trent to your friends list
Cool nod. For him to send that to you, I'm assuming that it's in response to the letter you had sent? I'm too lazy to go re-read this to see if you sent the letter or not ;)
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