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 Replies: 73 / Views: 6,067 |
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Valued Member
United States
326 Posts |
To address the original post however, I would suggest a face to face with the owner so the two of you can talk it out and still have good feelings afterwards. You never know, he may make you an offer to satisfy you.
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Pillar of the Community
United States
900 Posts |
To everyone speculating on legal issues, there is no legal issue here. There is no case here. Nothing illegal or actionable happened here.
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Pillar of the Community
 United States
3294 Posts |
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Pillar of the Community
United States
1388 Posts |
I think the employee should've let it go... Since he didn't it kinda sounds like a mom-and-pop shop, but either way I think it lost Nod's business for a while. And in these days, losing a customer(even if it is just 1 customer) can sink a business these days, especially small coin shops. Customers are the most important piece of a business after all... Good luck nod2003
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Valued Member
United States
355 Posts |
If writing a letter or tasking a serious course of actions I see these potential repercussions:
-The melt bin policy is changed as someone mentioned above and you no longer get to pick through it on your own.
-The owner acknowledges your concern but in the future you're no longer seen as a 'good customer' that they might go above and beyond for in their eyes, but more of a 'pesky' customer who may not get any special favors in the future.
-Maybe he'll offer some kind of compromise to save face, but he'll still see you as pesky.
I would drop it. Nothing you do is going to get you the coin and it will just stir up trouble if you like that shop.
If it really bugs you and you have a good relationship with the owner I'd try to bring it up as a joke sometime months down the road -- and honestly intended for it to be a bit of a lame joke. It might be a little passive-aggressive, but it notifies the owner without making a big deal about it. Say a month down the road you're making a good sized purchase. Then at check out:
You: So you're actually going to sell me this coin, right? (with a stupid smile on your face)
Owner: [Puzzled look]
Owner: Yaaah, why?
You: [Smile and laugh a bit]
You: Oh I was thinking back a few months ago when your employee wouldn't sell me a coin from the bin. No big deal.
The at this point you find out hot much the owner really cares. If he really does he'll inquire about the incident. If he doesn't he'll just say something like 'oh' and get you cashed out and out of there ASAP.
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Valued Member
United States
426 Posts |
There are good arguments to both courses of action. (to press the issue or not) I just hope the employee didn't have any malicious intent as to buying the coin for himself.
Good luck with whatever you decide to do!
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Rest in Peace
United States
9104 Posts |
Quote:
. We might let them request certain denominations or a certain mix but they weren't guaranteed anything other than getting $X of the silver they requested. For reasons unknown, people in our area tend to be ridiculously tight. It's more than wanting a fair deal. They want to sell at prices that I can buy from dealers cheaper. They think they should get a discount, even on single items, starting at "how much back of bid?" Asking where their shop is gets rid of a lot of that. The game you mention is just one. "How much is scrap silver?" xxx times face. "Does that include Morgans/ASE, whatever?" Followed by a half hour of tire kicking for a $30 sale. Then they wonder why we sell to a refiner, who will take anything I want to sell, when I want to sell it. One day, I bought a couple boxes of comics (fill in collectable of your choice). The next guy in the door says "how much are these"? $200 (far more than they'd be worth). "why do you have to be such a *****?" Why do you have to see those books, when there are 150 boxes in alphanumeric order, priced? Trust me, no dealer needs help from someone who cherry picks all the good stuff before the dealer even has a chance to look at it. The good stuff will sell easily to the next guy, too. |
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Pillar of the Community
United States
2424 Posts |
I would inquire about the other employee buying it for himself too. So these guys checked every coin for date and MM out of the bins? Seems wowed bc usually the bins are junk. I've never had my coinshop ever question or check my coins after I was done with the bins.
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Rest in Peace
United States
9104 Posts |
Scenario:
Employee A is handed a stack of folders to strip, check and put in the scrap bin.
For whatever reason, his hands go on autopilot, and he dumps the semi-keys. Maybe he's called away, and someone else tidies up by shoving stacks from counter to bin.
Someone comes in looking for scarce Barbers and employee B mentions those folders. Employee A realizes his mistake, but figures STFU might be the best route.
Next thing you know, customer has pulled them out.
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Rest in Peace
United States
9104 Posts |
Quote:
he lost some money that day, but he kept a loyal customer.
He lost nothing, he simply didn't make as much as he could have. If he bought a month or two ago, he made $2+ each, and if they're old stock, he could be making as much as $9. |
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Pillar of the Community
United States
4989 Posts |
If I find a very valuable coin in a bin, I usually buy 10-20 extra "junk" coins to disguise the gem and of course you never want to show any emotion and - certainly - never let a store employee know you found a valuable date until the transaction is complete and your coin is safely in the car or back at your house.
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Pillar of the Community
United States
1534 Posts |
Personally I would just let it pass, especially if that's where you got the 1916 SLQ as Johnny mentioned. It could lead to future problems and could lead to an honest employee being punished due to him/her accidentally having thrown the coins into the bin.
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Rest in Peace
United States
9104 Posts |
Quote:
And in these days, losing a customer(even if it is just 1 customer) can sink a business these days, especially small coin shops. Customers are the most important piece of a business after all... There's one thing we may be overlooking here. POV. I don't know nod2003. Never dealt with him. He might be the kinda guy you'd want your sister to date, or a scoundrel. We are, however, only hearing his side of the story. Nod2003 points out that he's been a customer for three years. That might count for something, or maybe he's a pain who beats you down on every deal to where it would have been easier to sell to a dealer. IOW, there's both quality and quantity aspects to his business. What do we know about this transaction? Nod2003 spent 45 minutes going through a bin of silver. That's 45 minutes that a shop employee had to pay at least cursory attention to him, simply so he wasn't filling his boots with Barbers. Heck, at 31x, even $10 face shoplifted (by anyone, and that reason alone is why I wouldn't allow customers to root through a box of $$$) is a week's minimum wage. Forty-five minutes an employee is getting paid, and can't do anything else. At the end of this time, Nod2003 is ready to make his purchase, $18.60 for hand-picked coins that the dealer may be making $3.60 on (not even enough to pay the employee to keep an eye on him). And the kicker? The only reason Nod2003 was willing to spend even $18.60 was because he was getting $400 of key coins. How fast would we crucify a dealer who offered $20 for coins worth $400? I'd like to hear the dealer's side, just in the interest of balance. OK, off my soapbox. This should stir up the hornets. |
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Pillar of the Community
United States
2049 Posts |
Quote:
There's one thing we may be overlooking here. POV.
I don't know nod2003. Never dealt with him. He might be the kinda guy you'd want your sister to date, or a scoundrel. We are, however, only hearing his side of the story.
Nod2003 points out that he's been a customer for three years. That might count for something, or maybe he's a pain who beats you down on every deal to where it would have been easier to sell to a dealer. IOW, there's both quality and quantity aspects to his business.
What do we know about this transaction? Nod2003 spent 45 minutes going through a bin of silver. That's 45 minutes that a shop employee had to pay at least cursory attention to him, simply so he wasn't filling his boots with Barbers. Heck, at 31x, even $10 face shoplifted (by anyone, and that reason alone is why I wouldn't allow customers to root through a box of $$$) is a week's minimum wage.
Forty-five minutes an employee is getting paid, and can't do anything else.
At the end of this time, Nod2003 is ready to make his purchase, $18.60 for hand-picked coins that the dealer may be making $3.60 on (not even enough to pay the employee to keep an eye on him).
And the kicker? The only reason Nod2003 was willing to spend even $18.60 was because he was getting $400 of key coins. How fast would we crucify a dealer who offered $20 for coins worth $400?
I'd like to hear the dealer's side, just in the interest of balance.
OK, off my soapbox. This should stir up the hornets. You bring up some interesting points. I've dealt with nod before and have done a transaction or two with him here on the forum without any problem. I also learn alot from his posts and respect him as a contributor here. However you are bringing another viewpoint to be considered. At my shop, we had a guy cherrypick through our junk silver for 6.5 hours one day. That is not a typo....6.5 hours. We didn't have any other customers come in during that time but it meant no going to the bathroom, no stepping out to grab a quick bite, not getting work done on the computer, etc. He pulled a very small handful of coins. When it was all said and done, we made maybe $10 off of him. We immediately changed the policy after that and made the executive decision to stop allowing cherrypicking from the junk silver bin. As I mentioned earlier in the thread I believe, dealers around here do not allow people to cherrypick either unless you are really good friends with them. One dealer in town had a guy working for him that let me cherrypick for awhile. He confided in me after he stopped working for the shop that the owner hated me doing it. I didn't understand at the time and my thoughts were that he was making money on each transaction so why would he care. I never had the attitude though, that I am the customer and I should be able to do this....that thought never crossed my mind. After working in and running a coin shop, it gave me a different perspective that most here wouldn't understand unless they themselves were in business for themselves. So I can 100% understand where you're coming from with these points and that's from direct experience. So I'm not bashing nod or anyone else here, but simply pointing out that fredd is bringing up some valid points that need to be considered before automatically bashing dealers as so often happens here. |
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Valued Member
United States
326 Posts |
 Of course there are two sides to the story and depending on where you stand decides your opinion. We all like to make a good purchase so at what point does the price go from good deal to steal? Do we feel bad for the guy we buy from everytime we get a great deal. How much is too much? |
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Replies: 73 / Views: 6,067 |
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Posted 03/21/2011 1:09 pm
