Ebay Feedback Complaint

I vote that it's okay. I wish more people would stand up to sellers and stick with their feedback because its valuable to everyone else who might buy from that person. Usually though most people end up caving to the sellers that go absolutely ballistic.

If everything else was OK, I would have left positive feedback with the comment, "Good coin. Seller asked me to pay for insurance though, didn't." But that's me. I see nothing wrong with your first feedback and would say he overreacted. Now the second feedback...

It makes me mad when folks violate ebay policies like this. The rules are for everyone!

Had a similar run-in back when the rule was: if you charge for insurance, it must be accredited 3rd party insurance and you must provide proof, ins. #, etc. I argued with a seller for a while because insurance was basically "protection money."

I agree with what you did.

I would also save all the emails for a while, in case he bothers ebay enough for them to contact you.

I bought a book for school from a store on Amazon once (not a textbook, a regular book). The book I received was an older version than the one they had in the listing's picture. It was basically the same book though, but it was older and with a completely different cover. I left this neutral feedback: "Older cover edition, but still essentially same book. Quick shipping".

Oh goodness.. they emailed me persistently asking me to change the rating and feedback. I just told 'em I'm not changing it because I'm keeping the book, and it was all true. I started just ignoring the emails. They eventually gave up.

ebay FB has been useless since day one. Used to be open, so a new seller could cram his fb by having all his bowling buddies leave him +fb.

Then they made it transaction related, and people would trade +fb for 1¢ sales. Dishonest sellers using shills would bury a legitimate neg with dozens of + from their shill accounts.

Last I heard, the policy is "if you can't say anything nice, don't say anything". Under this ridiculous rule, buyers can gripe about sellers, but sellers can't leave anything but +. ? So by policy, there are no sucky customers on ebay. Put another way, fb about buyers is meaningless, so why leave it?

FB is a stupid concept anyway, with no parallel in the real world. If you go to the supermarket, restaurant, whatever, weekly, do you fill out 52 comment cards a year? Of course not. You might raise cain if you feel you had bad service or merchandise, and you might praise an employee in writing even more rarely. "Dinner was served as ordered, would eat here again." "Cashier returned correct change, A++++++ store." Huh? Isn't that kinda how things are supposed to work?

Then carry this to its (il)logical extreme. If a chain restaurant gets a major complaint, someone is likely to reply with an apology, and perhaps a chit good for a meal or two. If they get praised, they may post it on the break room bulletin board, and maybe write a thank you, again with a possible goodie thrown in.

ebay FB by comparison is like insisting every customer fill out a detailed comment card, which has no real world equivalent. Then the kicker is that every card ever filled out is not just on file so the company can review their strengths and weaknesses, but plastered on the front door of the business! The closest I've ever seen to this was the guest book at 94th Aero Squadron, and if anyone read the comments before eating, they'd go elsewhere.

I'm posting from my phone right now and didn't have time to read everything thoroughly, but I think neutral was completely unwarrannted in this case, and I most likely would have had a similar reaction in contrast with the seller. We all know ebay rules are a bit idiotic sometimes and while the seller should have just done it as he knew best, I would have definitely left a positive as long as you got the coin. A neutral does really negatively affect a seller's reputation and especially if the coin wasn't that high value. This may sound a bit harsh but if I still sold coins on ebay and heard only the seller reiterate what occured, I would have added you to my blocked bidders list. The seller did nothing wrong in my opinion and leaving neutral twice was definitely a bit overboard. I think that boh sides should be viewed more carefully given that there are many honest sellers that use ebay to make a significant portion of their income and it seems like a lot of people have the " ebay sellers are all bad" mentality.

Back on my laptop now. After looking at the poll results, I really don't know why so many are siding with the "The neutral was warranted" option. I believe a lot (not all, just some) of the people who voted in that category haven't sold that high-value items on ebay or a significant volume. While I don't sell a lot volume wise, I've sold 13 items over the past 60 days that total over $2000 combined and I can tell you that it is an extreme hassle to decide which items get insurance and which items just get Signature Confirmation or just Delivery. It might be better off for me just letting everything have insurance but a lot of times insurance is a waste of money that could be mine, and to me every penny counts especially since I'm in middle school. ebay has some really dumb rules and guidelines and I think a reason why many people tend to side with the buyer here on CCF is because there are many posts about sellers complaining about buyers, and it is difficult to understand the seller's viewpoint unless you've been in similar shoes at one point.

Enough of my overly long rant.

If there are hassles or overly long shipping times, I just chalk it up to the uncountable vagaries of human personalities, the unpredictable worldwide postal systems, and the secret Universal Gremlin Squad that always seems to be looking for ways to complicate things that should be simple.

I am an ebay power seller. I value my 100% positive rating because it gains me customers and ebay discounts. I also buy plenty of stuff on that site. So I can appreciate both sides. I feel the negative rating should be justly deserved, not just applied to random jerks who ask for more than they are entitled to. Just tell them 'no' and move on.