| Author |
 Replies: 16 / Views: 2,138 |
|
Valued Member
United States
314 Posts |
Trying to get through the ordering process as we speak for the Uncirculated ATB 5oz coin as we speak. As the title says, a true nightmare. |
|
|
|
Pillar of the Community
United States
921 Posts |
I think my order went through but I can't get to the tracking screen. Our tax dollars sure don't go to them having a robust website.  |
|
Valued Member
 United States
314 Posts |
Of course, the phone lines are busy. Busy? Who doesn't have a system to receive calls in the order they were received? Appears our Government is years behind.
|
|
Pillar of the Community
United States
558 Posts |
I got my order through successfully. I just kept pressing the "try again" button when the connection timed out. You have to do that at each step of the way.
Good Luck!
|
|
Valued Member
United States
314 Posts |
I have it in my Cart, But the proceed button does not work at the billing address screen. Doesn't even start the loading process.
|
|
Pillar of the Community
United States
1817 Posts |
Quote:
I got my order through successfully. I just kept pressing the "try again" button when the connection timed out. You have to do that at each step of the way.
Yes, agreed. Just keep refreshing, eventually a slot on the network will open up. Expect to do that a couple of times per step. Enabling the quick pay feature saves at least two steps, fyi. Be persistent & good luck, all! |
|
Valued Member
United States
384 Posts |
Got the 5oz coin in my cart, then I couldn't check out. Kept refreshing for a while but I get: Quote:
The United States Mint is experiencing technical difficulties. During this time period, you will not be able to use the website. To place an order please call 1-800-USA-MINT (872-6468). We apologize for the inconvenience. So I call them up, and the phoe lines are just as busy....  |
|
Pillar of the Community
United States
1817 Posts |
Quote:
An internal server error has occurred. If you would like to place an order you can always call 1-800-USA-MINT (872-6468). Sorry for the inconvenience.
It crashed. Bummer. At least it was up for an hour this time around. |
|
Rest in Peace
United States
9104 Posts |
Wish I had thought to sign in before loading the site, but I did eventually get to order one.
|
|
Valued Member
United States
314 Posts |
I am Expecting this next.
The United States Mint is experiencing technical difficulties. During this time period, you will not be able to use the website. To place an order please call 1-800-USA-MINT (872-6468). We apologize for the inconvenience.
The United States Mint is experiencing technical difficulties. During this time period, you will not be able to use the Phone lines. To place an order please come to our office in person.
The United States Mint is experiencing technical difficulties. During this time period, you will not be able to use the Elevator that leads to our customer service representatives. Please take the stairs.
(Huffing and Puffing) All United States Mint Customer Service Representatives are out to lunch, please come back later.
|
|
Pillar of the Community
United States
1817 Posts |
Looks like you have to jump in as soon as the offering is made, signing in beforehand didn't save that much more time as I had to do so two more times before I completed checkout. Enabling quick pay, on the other hand, shaved off 10 minutes. It is a real bummer that the site crashes every time the Mint puts out a popular offering. Hope they put the other other 4 2010 ATB releases together instead of singly since ordering from the website is a potentially frustrating and unrewarding process. |
|
Rest in Peace
United States
9104 Posts |
There's no excuse for the phones to be busy. There are companies that do nothing but handle inbound marketing calls, and 27,000 items is a drop in the bucket to them.
|
|
Valued Member
United States
384 Posts |
Finally got through on the phone! Should be here in 2 weeks or less  Guys just keep trying, you'll get through. Took me 1hr 50mins.. |
|
Pillar of the Community
United States
1817 Posts |
Website is up now, blazing fast. Get in while the getting is good!
|
|
Pillar of the Community
United States
3540 Posts |
While calling on the phone and logged into the website, the website finally got my order through. WHEW!
BUT....just because you have an order number in hand, does not mean you will receive anything. Just means you are a number...in a line....ran by the government.
|
|
Bedrock of the Community
United States
20753 Posts |
I just call on the phone and tell them I just can't get through on the web site. I always say I just spent almost a half hour and never could get my order placed. Then they say how sorry they are, take my order and I get it withing a few days.
|
| |
Replies: 16 / Views: 2,138 |
Posted 04/28/2011 12:33 pm
