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 Replies: 65 / Views: 8,458 |
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Pillar of the Community
United States
3486 Posts |
A few words on the opposite side of the coin:
I find myself, while "doing" the bourse floor, noticing which dealers go the extra mile to treat YNs with care, patience and respect.
I take the opportunity to talk with the kid and give him or her encouragement.
I REMEMBER THE DEALER!
When one of these good folk have a coin which I want, I give him or her my business.
The good dealers know that this is good business. The bad dealers are beyond learning.
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Pillar of the Community
Australia
560 Posts |
Train problems, shop owner ignorance. Welcome to Melbourne.
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Pillar of the Community
Australia
7096 Posts |
Quote:
What the dealer was thinking: "I won't be able to fool this kid."
you may be young Matty but I think you lost your "Novice" status a while back mate  |
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Pillar of the Community
Canada
3692 Posts |
Some dealers are just like that. They've been hardened by bad experiences of their own or they would not act all puffy about making money.
A returning customer is your best customer, and with coins the younger they are the better. This is a hobby that desperately needs new people in the mix.
As long as you go into their domain and don't have stupid questions they have no reason to treat you the way that man did. Lucky for me I don't get treated with disrespect. I'm respectful with everybody until they show that they want to be disrespected back. Anyone giving me a bad time gets NO business from me - EVER. I'm pretty firm on that because I never forget. But the way that dealer just profiled you - he just has no right to do that. I've been to pawn shops where they just hate coin people because we are by nature picky or fussy. That comes with coins. But it leads me to believe that the pawn shop had another side business going on that made more money than their legitimate business to the point where they can't be bothered to lift an arm to work.
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Valued Member
Australia
112 Posts |
Came in a bit late on this topic, but think it deserves some energy. I'm sorry to hear about your experience enworb, but do thank you for sharing it. It surprises me that anyone involved in a retail business of any sort would be anything less than enthusiastic with a potential client, although it seems to be a bit of a common theme in numismatics, just reading this thread. A happy customer talks to a few friends, maybe. An annoyed customer will tell anyone who will listen. Very short sighted behaviour from the dealer you met. In the spirit of full disclosure, yes, I deal in coins and banknotes. (ducks for cover .......)  In all seriousness, anyone dealing with clients should take a minute to read this thread to get an understanding of the impact of poor customer service. Agreement on a purchase, details, value, etc., are desirable, but not a requirement. Common courtesy and consideration for others very much is, if you want to be dealing in to the future. You can't please everyone all of the time, but you can try to!  |
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Pillar of the Community
Australia
1006 Posts |
i agree with tim a dealer should be at least a little interested in the customer because after all it is the customer lining your pockets with money and yes if you do treat a customer well they will tell others about the great service and coins they bought. Maybe a thread for the positive experiences with dealers?
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Pillar of the Community
Australia
750 Posts |
A stylish new avatar OMF! Could the other side of that coin be dated 1870 perhaps?  |
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Pillar of the Community
Australia
1006 Posts |
thank you it is one of the gems of my collection and yes it is 1870 |
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Valued Member
Australia
112 Posts |
A nice idea OMF. My interpretation of 'dealer' is anyone who deals in coins, whether small time on-line, or bricks and mortar high street. For whatever motivation, if you're buying and selling, you are effectively dealing, IMO. There really are quite a lot of pleasant people buying and selling coins. NB. Enworb A little trick some of the locals use when having 'respect' issues with the snobby retailers around: Wear clothing that indicates disposable income. One example might be to wear a high-visibility shirt with reflective stripes, as commonly used in the mining industry. You may find their attitude improves if they think you have the means to purchase something big. Not saying it will work, nor that you need to deceive people about who you are. Sometimes the correct motivational tool for money-hungry snobs is the perception of money.  |
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Valued Member
Australia
216 Posts |
I have to diss-agree with you Tim. Trying to pass yourself off as something your not will usually backfire on you in the end.
Personally I remember one thing.
You don't have to spend your money in their "shop" and any issue that makes you walk out with that money in your pocket instead of their till is their loss, not yours.
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Valued Member
Australia
112 Posts |
Fair comment Peter. To clarify a little, I'm really suggesting that appearance can make a difference, regardless of age, when looking to be treated with respect in such a situation. The younger you are, the more prominent the issue. Wearing your favorite ACDC singlet will provoke and entirely different response in a lot of people than dressing in a collared shirt. The example I used is based on experience, where miners in Kalgoorlie are often treated with less respect by sales staff when in their normal everyday garb, however when they wear their work clothes are generally treated with significantly more respect. Right or wrong, this is often how it is for them. (I was one of them for a while.) Perhaps the example may have been a bit extreme for the situation ...... I do wholeheartedly agree that if they don't want your business, it is their loss, and certainly the risk they face by being disrespectful for any reason to anyone. |
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Pillar of the Community
 Australia
4411 Posts |
If youre suggesting that it may have been because I looked like a bum then I doubt it. I was wearing a button up RM williams shirt tucked into clean, rm williams jeans that day. I keep my hair short and am usually clean shaven. I remember because of how bloody hot it was on the replacement bus for the train in jeans and a shirt.
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Valued Member
Australia
112 Posts |
Not what I was suggesting.
Sounds like the seller is just a dill.
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Valued Member
Australia
312 Posts |
Thans for sharing this, enworb. So far, I have not been to any other dealers apart from Adelaide, I will make sure I will ask you guys before going to other cities.
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Pillar of the Community
Australia
7096 Posts |
I have found when dealing with people face to face it is very important to maintain eye contact, be confident and engaging. A simple handshake and a smile can break the ice, You have to remember that the shop is the dealers "Turf" and being friendly and confident ( Without being arrogant) at the first instance goes a long way . Just a wee bit of advice from an old fart  |
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Replies: 65 / Views: 8,458 |
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Posted 02/10/2013 5:24 pm
