Exclusive Masters Club Renewed Silver Dollar Series

I had the same experience. A couple of years ago, I ordered something on line and my rep contacted me to asked that I always order through him. He insisted so I complied even though it's inefficient to research the coin on-line, and then e-mail him and wait for a confirmation. No issues for two years and his service was good even helping to get higher limits on some items or sold out coins that I wanted.

Unfortunately, I got a new rep this year and experience exactly what you did. My new rep is unresponsive even though he always says "contact me any anytime, even on weekends".

Three weeks ago, I asked him to order the Remembrance pack (and to order more than the 1 per HH limit). No response, a few days later I sent another request. No response. After a week I went ahead and ordered 1 pack on line. I still have not heard from him other than a bunch of spam e-mails about junk from foreign mints and old 200 for 200 coins.

So when this new coin came up on line yesterday, I ordered ( and added the 1/4oz Flanders coin to get the free holiday set). My rep e-mail came almost an hour later and the coin was sold out soon after that.

Had I waited to order from the rep, I'm sure I would have not gotten the coin nor the free holiday set. With all of the other problems of this release, it's like the Mint is trying to "discourage" loyal MC members.

Do not know what up with the mints email . Ordered the coin online without my rep, now I get an email from the mint saying my order has been cancelled. Tried calling my rep and I get no answer .Also got a bunch of emails(shipping confirmations) about coins that were delivered in June

T1Steel, what level are you? Just thinking maybe they figured out that lower levels (I'm gold) placed orders before Platinum and PP and they are trying to 'fix' that for their 'best' customers.

So far my order has not been cancelled - if it is, it will be my last - and I also got a ship notification yesterday for a coins delivered a month ago.

I have never ordered from a rep but saw the thread about reps being layed off and maybe now they are very short handed and unable to keep up with their increased workload?

I am a platinum MC and was able to put coin into cart but could not pull the trigger and order. I have been getting into older coins and currency and have been much more selective in my new coin/currency purchases.

Happy Rememberance Day and Veterans Day to my fellow veterans.

@CC-Ottawa I am Platinum MC. Yes things are definitely unorganized around the mint, I don't get how I am getting shippinng confirmations today for coins that were delivered in June. My rep is usually pretty good but the last month or so things have changed .

The Master Club advanced notices say Platinum members get 4 days advanced notice and Gold 3 days:



They certainly disregarded their own rules with yesterday's release.

Of course they can argue that it only applies to monthly issues and not special issues.

I never even received a notice and am a platinum MC member.

MoneyPenney wrote
"They certainly disregarded their own rules with yesterday's release.

Of course they can argue that it only applies to monthly issues and not special issues."

But they can't argue this one. Listed under "EXCLUSIVE ACCESS TO SELECT COINS"
"We want to surprise you, so the coin designs will only be revealed when they launch" If this was the case, then why did some "special" people get access to and were able to purchase the coin a day before everyone else. From what I read, all Gold and Platinum members would see the coin when it was launched. Was there 2 launches? I had expected that if some special people could see the coin one day, that I as a Platinum MC member would get exclusive access the next day, ahead of Gold members.