Paypal Question

I use PayPal almost exclusively for both my ebay sales and purchases. I've had the same situation where the buyer doesn't include enough money, usually due to misunderstanding PayPal's sometimes confusing method for calculating amount due, but also from time to time with a buyer who is trying a little scam. Similar to nohope, I send the buyer an email stating I need the additional amount before I can ship; to make it a little more palatable, I lay the blame for the misunderstanding on PayPal. As a seller, I attempt to make all shipping charges crystal clear, e.g., I always ship with Delivery Confirmation and mandatory postal insurance above $50 value, but not all buyers are literate or comprehending.

On the obverse side when I am a buyer, I often bend over backwards to send the seller enough or, frequently, additional or extra funds to pay for Delivery Confirmation and/or adequate insurance.

In any of these situations, I work through email rather than try to go through PayPal's or ebay's message procedures or recalculation methods.

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Originally posted by Susanlynn9

You can either refund the entire payment (you'll see the link to do this at the bottom of your payment details) or you can email the buyer and explain the situation and ask for an additional payment. If the buyer refuses, you could then refund the entire payment with an explanation.

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Thank you Susan and everyone for your responses. What I was wondering mostly was if there was a way to refund the payment entirely in a worst case scenario, and now I see there is. Ha ha, I didn't see Susan's response til now...a month after you posted it! Thanks, adobero1.

I use Paypal to pay for a web hosting service (Boomspeed)and a sniper prog (Auctionsniper). No probs with the payment of both. However, I have my pet hates with Paypal when it comes to payment for purchases to international sellers.

I once tried to sign up for paypal, but I couldn't figure out their working method with Turkey.

Asked a few questions but didn't receive any real answer. Then I gave up. Now I'm still in search for a payement method for international transactions.

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Originally posted by RenaL

I once tried to sign up for paypal, but I couldn't figure out their working method with Turkey.

Asked a few questions but didn't receive any real answer. Then I gave up. Now I'm still in search for a payement method for international transactions.

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Are you looking for a payment system as a buyer or seller? Bidpay will be available again in a few weeks. As a seller, this was a great form of International payment since we couldn't accept Paypal from anything other than a US confirmed address to get the seller protection. With Bidpay (at least as it was in the past) the buyer can use a credit card which purchases a Western Union money order that Bidpay sends directly to the seller (or deposits directly into the bank account which is how we had it set up.) The buyer pays all of the fees. I don't remember what the fee schedule was, but I'm sure it will be different under the new ownership anyway.

Paypal charges .30 per transaction plus 3% of the amount if you have a business account. There are no fees if you have a personal account.

The difference between a business account and a personal account is that with a personal account you have a limit of $500 per month that you can receive in a personal account and you cannot accept credit card payments - only direct Paypal account transfers.

What we have done is set up a personal account for purchasing and a business account for our selling. Since you are not allowed to specify that you will only accept Paypal account transfers and no credit cards if you are accepting Paypal for an auction, it's best to just set it up as a business account and be done with it. We have found that it's worth the fees to accept Paypal. Our selling prices are higher which makes up the fees and then some.

In order to be able to be eligible for Seller Protection through Paypal, you can only ship to US confirmed addresses. They make it seem like you can ship to confirmed addresses in Australia and Canada, but you are not protected. In the event of a dispute, the seller will lose EVERY time if you deviate from their rules. You also MUST use delivery confirmation.

I am not sure what the fees are for Bidpay and I'm sure they're going to be different than they were anyway. I don't know for sure if it was based on Western Union rates or not. I will say this, though, our International buyers absolutely loved it because they could pay with a credit card and had all the same conveniences as those who pay with Paypal. It's great for the seller because the transfer into our bank account was almost instantaneous (within 1-2 days). It enabled us to ship our International items very quickly. Since we ship as soon as payment is received, this makes our International customers very happy as they often had their items within a week of paying.

On a side note, we had some problems with some International bank checks that were sent. Although they stated US dollars, there were collection fees attached at the bank because it wasn't drawn on a US bank. I strongly suggest that you specify money orders only in US dollars if Bidpay is not going to be used.

The other thing I would like to point out is that we will accept Paypal from our International forum members if they have a Paypal account. Our business account won't accept them, but our personal one will (it just can't be by credit card). This is the other advantage of setting up a personal and a business account.

Hope this helps.