| Author |
Replies: 753 / Views: 59,690 |
|
|
|
Pillar of the Community
United States
1913 Posts |
Yes, they'll cover return shipping, but it's a hassle. Call them and tell them that there is a defect with one of the quarters. The people you are talking to are not coin experts, so keep it simple. Ask for a return shipping label. They'll get your info and then you cross your fingers. I've had it take days for the label to get emailed, I had the return label show up in hours and I have them not show up at all.
|
|
Pillar of the Community
United States
1026 Posts |
211,273 sold as of Aug20. That's 12,037 less than last week. Returns, return, returns... The question is, are returned sets being offered again?
|
|
Pillar of the Community
United States
4901 Posts |
Returns are zero grief....go to your order page and scroll down to "return items from this order" (in Red)
Click on it and give you reason and number of items from the order to be returned and you will have a prepaid return label within an hour (in my case 10 minutes)
No interaction with any humans needed....
Simple...but still subject to the 7 day return timeline
|
|
Pillar of the Community
United States
1255 Posts |
Maybe they shouldn't allow bulk orders to have returns, or only allow them a certain percentage of returns? That might help things a little.
|
|
Bedrock of the Community
 United States
12843 Posts |
I see where you're coming from but that probably would be a bad business practice.
|
|
New Member
United States
47 Posts |
I haven't had issues returning stuff even when past the seven day period (10 -14 days).
|
|
Valued Member
United States
430 Posts |
I have had major issues returning this product. I had a few of my sets that arrived damaged in shipping, so I returned them. Went on the website and did the few steps that allow a return label be sent by email. Dropped it off at UPS. About a week later, no refund. Found the tracking number and tracked it to having been received several days earlier at Memphis USM center. Emailed the mint and they had no idea, had to go to "upper management". Just a few days ago I got an email from UPS saying I have a package going to be delivered today. I contacted the mint multiple times and they kept asking me for the delivery confirmation from the Mint, but I had to keep explaining that it came from UPS and not the Mint. Again, upper management contacted me with the same question about 3 times until they admitted they have no idea why it is being sent back to me.
So basically, they had no idea it was accepted at the facility, and no clue what is sent back to me. They did say I can call when it is received today for another shipping label, and when they receive again it will be refunded. I hope this actually happens.
|
|
Pillar of the Community
United States
1278 Posts |
The sets I returned got there last Tuesday (according to UPS website). Still no mint confirmation that they received them or refund.
|
|
Pillar of the Community
United States
4901 Posts |
Requested return label Saturday am 8/12...received label in an hour and put the sets in a UPS drop box that day. Today (11 days later) I received this: Quote: We have received your return order and a credit is being processed. Please allow 4-5 business days for the credit to appear on your card.
|
|
Pillar of the Community
United States
1026 Posts |
That's strange as it usually takes 1-2 days max before I get their acknowledgement email. But then it's another 4-5 business days before you get your money back...
|
|
Valued Member
United States
430 Posts |
I think there had to be some level of confusion because they asked to see my confirmation from UPS that it was received in their facility, and then when I showed them the time and the person who signed it, that's when they said "upper management" would handle it. Apparently upper management sent it back to me without putting any notes in the system or entering it into their tracking software. I just hope there are the correct number of sets in the package so it's not my word against theirs.
|
|
Pillar of the Community
United States
1812 Posts |
 After receiving new post notifications for this thread every few minutes, all activity stopped 4 days ago  with no time to detox. I still think at $3 a Coin (purchased 4 sets) for 2017s dated EU Mint State Coins, I can't find any reason to post anything negative on these sets, I'm even OK with the higher than normal Mintages. As for High Grade Slabs, my negative experience on purchasing MS & PR 69 & 70 Coins for resale, most of them turned in the Holder's when experiencing temperature changes in the Winter Months (going from a 70° environment to below freezing) when loading vehicle the night before going to Shows. I consider it a valuable lesson in "How Not To" and at the same time have lost all desire to spend extra money on high graded coins when my eyes can't distinguish between a 69 & 70, or even a well struck 68 against a 70 late stage Die Strike. I would think all my Coins if Certified, would Grade between 69 & 70 and would leave that decision to whomever ownes them in the future.
|
|
Pillar of the Community
United States
1913 Posts |
Quote: I would think all my Coins if Certified, would Grade between 69 & 70 and would leave that decision to whomever ownes them in the future. This is exactly my thought regarding these coins and my newly complete ASE set. I don't mind having a 3rd party give their opinion of a grade, but I'm certainly not going to pay them for it.
|
|
Bedrock of the Community
United States
10038 Posts |
There is no guarantee if your MS70s were cracked out and resubmitted that those 70s would come back as 70s. Being a former science teacher in a day where science is polluted by a lot of non-verifiable facts when the actual data is examined, I tend to be of a mindset I require absolutes where possible. These absolutes have to be repeatable, verifiable, and anyone dealing with the data/system has got to be totally accountable by being willing to make an open explanation as to how they handle the data - specifics being most important.
There is too much room for corruption otherwise.
If a system would be instituted whereby an MS70 would always be an MS70, an MS69 always an MS69, etc., then I would agree a verifiable merit is inherent in to the system.
I *believe* any honorable and totally legitimate company, realizing their word will influence people to assign hundreds of dollars more for a coin assigned a perfect score, would want to expressly become accountable in the minutest details as to why a coin does or does not make MS70. There certainly would have to be a guarantee that a coin would always be graded as MS70 (provided no damage is done after cracking etc). But no such guarantee exists, and the companies are tight lipped about why they give out a certain grade.
How much squash could a Sasquatch squash if a Sasquatch would squash squash? Download and read: Grading the graders Costly TPG ineptitude and No FG Kennedy halveshttps://ln5.sync.com/dl/7ca91bdd0/w...i3b-rbj9fir2
|
|
Moderator
 United States
189053 Posts |
Quote: I consider it a valuable lesson in "How Not To" and at the same time have lost all desire to spend extra money on high graded coins when my eyes can't distinguish between a 69 & 70, or even a well struck 68 against a 70 late stage Die Strike. Quote: There is no guarantee if your MS70s were cracked out and resubmitted that those 70s would come back as 70s. I agree with both comments. If someone claims to know the difference between a 69 and 70, then they can spend their money for it. However, I am going to be happy with the lesser grade. 
|
| |
Replies: 753 / Views: 59,690 |