Any News On 25th Anniversary ASE Set?

i got same email today as you guys and got one 2 weeks ago too. guess there's still a small chance.

I got my last set today too...forgot it's been ONE MONTH already...time's fun when your having flies...as they say...my S-Mint Eagle is a little under par.....anyway, all you late orderers, keep your hopes up!

That would have been a great set!

Closed weekends....

The United States Mint recently opened a second retail sales outlet in Washington, DC, located in the lobby of the United States Mint headquarters at 801 9th Street, N.W. The headquarters building is conveniently located one block south of the Washington Convention Center and close to the Gallery Place/Chinatown metro station. Among other coin products, the Headquarters Sales Counter offers the latest commemorative and annual coins, the most recently issued State Quarters, collector maps and medals. Hours of operation are Monday -- Friday, 10:00 a.m. -- 4:00 p.m.; and closed weekends and holidays. Please call (202) 354-6800 to inquire about directions or product availability at this location.

I received the email saying my set 38391xx will be shipped 12/12/11. I honestly hope that means I'm still getting one.
I already have one each of the bullion coins and the uncirculated. I am really anticipating comparing all the others.
I feel like a kid again, waiting for Santa to show up. If the mailman brings my set, I'm going to leave him some cookies and milk.

Well folks - I pursued the matter even farther today...

I called up the number on the website for customer complaints 202 354 6675. The person must have just gotten of of the phone with someone who was really complaining as she was not too helpful. The only thing she told me was I could write a complaint, and she gave the address where the mint is in DC.

But... she could not give a phone number when I asked. So I went to the website and - lo and behold - there is a number listed for this address: 202 756-6468. I wonder why the complaint dept. "does not have" this phone number?

Anyway - I called this last number and spoke with Donna who said, at first, there was nothing she could do for me as this was not the complaint dept. I told her I was aware of that but that customer service said they are not allowed to put me through to HQ and the complaint department gave me this address (but no phone number - which I found from the website).

She said she had never heard of customer service not being able allowed to transfer someone to HQ since HQ IS the complaint department! She reiterated this at least 2 more times in the course of the discussion. After I told her the list of people I had talked to - she said she could not understand how they could refuse to transfer me and asked if I could wait online? So at least she was trying something although initially she said she could "do nothing" to help me!

When coming back, Donna said that she heard rumors that all the orders that had been filled were done with and there are not more sets to reconcile any computer problems - but she was not sure.

So I called back up the complaint department to see if what Donna had heard as rumor was, indeed, fact. I got a new person to talk to.

Kelly answered and the first thing I did was verify that if I had called customer service, that this was the same number customer service would transfer me to if I asked to be transferred to HQ. She said it was.

I related the story. She said that she would take the complaint and have someone call me back. I asked her how long I should wait before calling her back since 2 weeks had passed since I was told this same thing by customer service?

She said she had no answer for this.

I then asked her if she knew for sure all the orders had been filled that were going to be. She verified this. So I then asked her a direct quetion: "When I get a phone call from whoever she passes my case on to, they are simply going to tell me they are sorry and there is nothing they can do, correct?" She verified this.

I asked if there is not a person I could talk to who has some authority rather than just talking to the buffer zone phone centers that are set up? She said there is no one.

I asked her if I could go from the top down instead of dealing at these lower levels? The answer was that the supervisor is on vacation and that my case would have to be given to him through official channels anyway.

So this experiment has given me the information I wanted. It seems the mint HQ just took my computer-stolen & confirmed order and, at higher levels, said "let's not complicate issues - scrap this," while (possibly to save as much PR as they could) told their buffer zone customer service reps and complaints department to nicely "lead people on" until the official gavel was dropped (time heals all wounds mentality?). It would have been nice to know the truth rather than waste my time. I would have appreciated knowing right off that they were ignoring my case.

It is hard, when situations like this occur, to keep any faith in our government system. I know there was a day when something like this - as simple a thing as it was to correct (how many computer keystrokes does it take to re-instate an earlier order the computer erased?) - would have been taken care of properly.

Yes, the system has grown very, very large and is, therefore, not as easy as a simple phone call. But its a shame it has grown too large for an honorable reputation in business transactions to be made/corrected.

I guess I watch too much Andy Griffith

Philippians 4:11
"Not that I speak in respect of want: for I have learned, in whatsoever state I am, therewith to be content."

Back to Mayberry!

Earle42, I am very sorry to hear that your quest appears to be at its, not unforseeably, unfortunate conclusion.

I am happy that a great member here at CCF (I forget who it is at the moment) was able to help you out by at least allowing you to get your hands on one set. I am also proud of your positive attitude during this ordeal. It just goes to show what great people we have here at CCF!