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Replies: 34 / Views: 3,050 |
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Pillar of the Community
United States
3848 Posts |
If a dealer makes it difficult for his customers to view coins, has a short fuse with customers, or is not reasonable, then take your business elsewhere. There are too many honest, friendly coin dealers in this world to be dealing with jerks. They lose your business, so it is ultimately affecting them the most. You can buy coins elsewhere, there are many deals on the horizon.
Suffering from bust half fever. Want to learn how to attribute early half dollars by die variety? Click Here: http://goccf.com/t/434955Shoot me a PM if you are looking to sell bust halves.
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Bedrock of the Community
United States
20753 Posts |
It is all simple. A dealer is a dealer and makes money by selling something. If they don't want to bother looking for something for you, just walk away and find a different dealer.
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Bedrock of the Community
 United States
18706 Posts |
geez, I spent half of my childhood in a LCS just looking until I was ready to pull the trigger on something that wanted to come home with me
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Pillar of the Community
Canada
3328 Posts |
As a buyer you are a customer, I imagine dealers have bad days some times and maybe even bad months. None the less from reading this thread I agree with the op's feelings. A customer is a customer and with that kind of attitude you are pushing away customers. Having poor customer service is also bad for having new people gain interest. If I was offered a good deal but the service was rude I wouldn't even bother with the good deal and would probably not go back.
As a seller you should be polite, reasonable and try to gain a customer basis. Speaking from my own personal experience something like this could make younger or new collectors want to not even bother with the hobby.
Anyways just my opinion. Every situation in life should be treaded in a positive polite manner, never make someone feel like a burden(especially if you want business to continue). The op stated the owner posted a video on YouTube about this situation which Imo is extremely unprofessional. It's like a grown man trying to be a bully... I don't use social media at all really, this forum has been 95% of all my web activity in the last year and a half or so and there are a few "bullies" in here lol. Some people don't get the whole thing about if you don't have something nice to say just don't way anything at all. It's not refering to what you say more how you say it(which can't be shown via typed message) it's fine to be blunt and honest, add a little condescending into that mix then and you got yourself a "bully"... Anyways I agree with the op's emotions on this one.
Edited by Wrekkdd 04/04/2022 10:24 am
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Pillar of the Community
United States
1316 Posts |
I've been been to enough shops and shows to understand there is simply a given % of dealers that are simply grumpy human beings. Maybe it was just a bad week, or maybe they reached their professional expiration date, or whatever. But they have lost their interest in dealing with humanity and we all annoy them in our mere presence. Customer service has gone out the door and they honestly don't care. I've felt judged more times than I can count where they think I am too young to afford anything or even carry a knowledgeable conversation, and treated me as just an annoyance.
But on the flip side there are lots of cool, friendly, serviceable, and motivated sellers who still have a passion for this and are cool sharing there time and knowledge along the way. Hang out with that crowd and spend some money as you can and this is where you will find your fulfillment with the hobby. I remember a LCS near where I lived in high school that was always cool with my spending 2-3 hours on a Saturday even though that might only mean $10 to them, they were cool talking the whole time and showing a few pieces. They once gave me terms on a $35 coin, lol. Today, I've graduated up to $50-$125 coins, but I know the local dealers and regular show attendees and I've learned who the friendly guys are, and they get my money. It's got to be something REALLY eye catching for me to bother with a couple of the others.
Have a short memory of the grumpy fellows and just move on. They will likely be gone sooner than later anyways. Very little in this hobby is truly rare, very little that the next guy wouldn't have too. Sorry for the negative experience.
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Valued Member
 United States
421 Posts |
Thanks for all the advice I really appreciate it a lot.
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Pillar of the Community
United States
4085 Posts |
Quote: [he] would appreciate if anybody asks about coins they would appreciate them buying something, Well of course he would. I'd appreciate it if people would buy every time they look at one of the products the company I work for sells. But that's not how sales work. If you've ever worked in sales or for a company centered around sales, you understand that sometimes you win a sale, sometimes you don't. Good salesmen and saleswomen will follow any lead, provide any information requested and hope to close as many as possible. It's a numbers game; get enough selling opportunities and the sales will come. So, no, you did nothing wrong, it's just sour grapes from a bad salesman.
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Valued Member
 United States
421 Posts |
Thanks like I said if you heard the name of who it was I think some people might be surprised, I really appreciate everyones help.
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Moderator
 United States
189673 Posts |
Quote: So, no, you did nothing wrong, it's just sour grapes from a bad salesman. I do not think I could have said it better. 
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Pillar of the Community
United States
1314 Posts |
I don't mean to be obtuse or contentious, but I am inclined to think that you are not communicating very well with your B&M dealer.
It is a relationship and it takes time, but is well worth the effort. You already know the basics of dealer/collector negotiations, but for the newer numismatists let me offer a few suggestions.
If the shop is busy, that is not the time to ask your dealer to search in the back room. You can always leave him a written list.
Don't act like a big shot - you aren't. If you have three grand in your pocket and came in to buy Morgans, and a young couple walks in with two children full of questions about how to get started in coin collecting (and $12,) just step back, greet them kindly and let the dealer recruit a family to his business.
Don't be afraid to tell your dealer how much you are willing to spend. i.e. "I'm looking to upgrade some of my Large Cents and can spend up to $50."
I don't know if any of these suggestions are helpful, but they work for me. My local dealer has my complete admiration and support, and has always treated me with respect. When I walk into the shop, he and his employees will show me many coins that they know are of interest to me, and I never walk in unless I can make a purchase, even a small one.
Edited by Chute72 04/06/2022 08:09 am
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Valued Member
 United States
421 Posts |
This dealer is not local, I don't know when he is busy or not, like I said in a previous message I didn't tell him I was going to buy anything, and I really don't think somebody should call somebody out in a video it's bad business, I wouldn't do it.
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Pillar of the Community
Russian Federation
5177 Posts |
For what it's worth, I commonly go to dealers and ask if they have X. This usually means they either 1) search through their inventory database for X - this rarely takes more than a minute - or 2) point me to their album on the X-adjacent area. In either case about 80% of the time I find that the prices are above what I expected (this could easily mean lower than average market prices, especially for scarcer types! or it could just mean that their example is a higher grade than what I was looking for) and don't actually buy anything. If an album is involved, sometimes my eyes catch on some random non-X item and I buy that instead. If a dealer told me that it would take him several minutes to look for the item himself, I'd probably say something to the effect of "sorry, didn't want to bother you", look at the obvious inventory for a while, then probably leave. In practice I usually get given an album (and/or a bin) and told to look for it myself. Sometimes there's multiple albums (or, even more commonly, multiple bins) to look through. This had been known to take as much as 2-3 hours. I don't know what the dealers think about that. I don't think I've heard of any of them complaining. I mostly do not communicate with dealers by email; it's really not worth it most of the time. I suppose I could do it if I met them at a fair and wanted to know when and/or where their normal shop is open. Back in my early CCF days I did talk by email with a few US-based dealers over possibly purchasing some US coins. The back-and-forth over shipping costs and/or payment methods usually took so long that they either 1) sent the items to me for free or 2) sold them to someone else.
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Pillar of the Community
4628 Posts |
hfjacinto - Can I ask if you are of colour? I ask that as some of your experiences are like mine, dealers telling you, that you can't afford stuff and only showing you one note at a time. This sounds dodgy as heck and I suspect these guys are being prejudiced towards you.
I can pass for white in the cool months, but in the summer I tan up and look browner like the Maori I am, in my country that is the same as being Black and some dealers don't take me seriously along with some collectors as they assume I am either too stupid to collect coins or I am likely to be too poor to buy anything other than junk and finally I am likely to steal their wares.
This ignorance is surprisingly common and I see it a lot, add to the fact I don't dress up (Casual beach wear in summer and trackies/ cheap sweatshirts in winter), add to that my "ethnic" name (You know your name is ethnic when no one can say it properly). Even the dealers I have great relations with, did not take me seriously until I brought some coins. My usual trick is I go in and charm them, get their confidence and the tell them my name. There is usually a blank look or sudden jolt of reaction, but that passes when they know I am real and sincere.
Plus where I live, our city is only 43% white, yet every collector I know apart from one wealthy Chinese guy, is 100% snow British white. I am the only person of colour who collects hardcore and I am seen as an object of curiosity for most and some never talk to me. Also its an elitism thing as I am not high or even middle class.
Finally if any of you encounter racism - walk the heck out of log off if its online. Never fuel or feed prejudice, even if your dream coin is sitting there at a give away price - never honour a bigot. Let them stew in their own hate.
Back to the topic - nothing wrong with asking to look before you buy. I mean if the dealer has nothing you want or you get a pang of remorse like "Maybe I should pay that bill with this money or buy my mama a new car etc", it is not your fault, you are a human that feels emotions too.
If the dealer is nice, let them know what you want and you will buy that thing if they ever get it. Plus not every collector is so specific. You may just collect Bust Halves, but one day you may be in there to buy a mint set, dig through the melt silver or decide to take Princetane on and collect British halfcrowns!
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Pillar of the Community
United States
7293 Posts |
Quote: hfjacinto - Can I ask if you are of colour? I ask that as some of your experiences are like mine, dealers telling you, that you can't afford stuff and only showing you one note at a time. This sounds dodgy as heck and I suspect these guys are being prejudiced towards you. I'm originally from Portugal so I'm European originally. I don't think it has anything to do with race/color. I live in NJ in which we are about a diverse state as there is. I could be wrong but the way he treats me is his business model. He shows you what he feels you can afford. In the end in makes no difference to me, I'm more comfortable spending money where it's appreciated.
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Pillar of the Community
4628 Posts |
Well thanks for clarifying that, still that dealer's business model needs an upgrade. Some of my notes still however apply to my experiences in New Zealand as a low income person of colour.
I know New Jersey is a diverse state - from New York lite with many Italian Americans, up to heartland America in the far north west of it.
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Replies: 34 / Views: 3,050 |
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