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Ebay Buyer Won't Pay-What To Do?

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rachums107's Avatar
United States
3345 Posts
 Posted 11/23/2011  12:11 pm Show Profile   Bookmark this topic Add rachums107 to your friends list Get a Link to this Message Number of Subscribers
So yeah hats basically it-I sold some IHCs on ebay in a lot and the buyer hasn't payed yet-its been 4 days now. What to do? I need the money.
I also emailed him a day ago and he hasnt responded.
Edited by rachums107
11/23/2011 12:12 pm
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beachloan's Avatar
United States
219 Posts
 Posted 11/23/2011  12:22 pm  Show Profile   Bookmark this reply Add beachloan to your friends list Get a Link to this Reply
I usually give it up to a week, file a claim and relist the item.
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spaceace's Avatar
United States
797 Posts
 Posted 11/23/2011  12:56 pm  Show Profile   Bookmark this reply Add spaceace to your friends list Get a Link to this Reply
I give them 7 full days from the end of the auction before I file anything. I will send a reminder on day 4 (I think ebay does also) and then I will send another reminder on day 6 and tell them that I will have to file a claim if it isn't paid within the next day and I tell them to please contact me so we can work it out. I have had to do that twice, but on both occasions the person paid on day 6. I think some people only check it weekly, so I think there is a good chance you will be paid in the next day or 2.
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rachums107's Avatar
United States
3345 Posts
 Posted 11/23/2011  1:52 pm  Show Profile   Bookmark this reply Add rachums107 to your friends list Get a Link to this Reply
Thanks guys, I hope yourre right spaceace.
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hesgut's Avatar
1028 Posts
 Posted 11/23/2011  2:14 pm  Show Profile   Bookmark this reply Add hesgut to your friends list Get a Link to this Reply
This happens to me all the time. It's true, some people only do their paying once per week and its annoying. I do think you should give them 7 days. I will say that I've had very few people who didn't pay within 3 days, pay eventually. They usually are incompetent or have buyer's remorse.

What I do is;
after 24 hours...send an invoice, even if they bought 1 item and it was cheap.
after 72 hours...write a polite personal message explaining that you want them to pay.
after 5 days..."request" their personal info on ebay like their phone number. There's a link for this somewhere. Try to call them.
after 7 days....open up an item not paid case.

Wait the required 4 days from the point at which you opened the case. Manually close the case, get your seller fees back, relist the item. The customer service reps can help with any of this if you want it.

btw, it happened to me once that a guy bought something from me, I think some quarter, then died the very next day before paying. This was determined form my 5-day phone call to a relative, it was morbid.

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Saruma's Avatar
United States
968 Posts
 Posted 11/23/2011  3:48 pm  Show Profile   Bookmark this reply Add Saruma to your friends list Get a Link to this Reply
Keep in mind this is Thanksgiving week too. Maybe the guy went out of town or something. I'm not saying it is a good excuse for not paying right away, but this is one of those weeks where even good buyers might be slow to pay up.
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vermontensium's Avatar
United States
16679 Posts
 Posted 11/23/2011  3:58 pm  Show Profile   Check vermontensium's eBay Listings Check vermontensium's eCrater Listings Bookmark this reply Add vermontensium to your friends list Get a Link to this Reply
I had a situation very similar and after a few emails and fifteen days, I was paid. I guess when your father fell gravely ill and your at the hospital all the time, ebay is the last thing on your mind. Nonetheless, I sent him a condolonce email and left him positive feedback ;)
Yeah, give it a few more days.
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macmercury's Avatar
United States
5832 Posts
 Posted 11/23/2011  4:27 pm  Show Profile   Bookmark this reply Add macmercury to your friends list Get a Link to this Reply
I have it happened also on several occasion, and ebay policy is that you can only file a non-paying customer after 7 days, ebay then send the customer a email whether they will comply before issuing you a credit for the fee.
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Larryh86GT's Avatar
United States
326 Posts
 Posted 11/23/2011  4:43 pm  Show Profile   Bookmark this reply Add Larryh86GT to your friends list Get a Link to this Reply
I'm pretty new to selling on ebay but I have set up my account so ebay automatically opens up an unpaid case 4 days after the sale ends and they have not paid, then 4 days later it gets relisted. So far 1 buyer never paid and the item was relisted and another case opened and was paid for.
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reupman's Avatar
United States
597 Posts
 Posted 11/23/2011  5:03 pm  Show Profile   Bookmark this reply Add reupman to your friends list Get a Link to this Reply
i use prepaid card for my ebay needs sometimes I have to refill it and cant get there soon I have taken up to 4 days to reload it when I get off work the store is closed.
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cipster's Avatar
United States
2362 Posts
 Posted 11/23/2011  6:33 pm  Show Profile   Bookmark this reply Add cipster to your friends list Get a Link to this Reply
I hope you do better than me. I'm mostly a buyer and don't sell very often. The buyer had (0) feedback - (I understand that we all started there). I sent several follow ups and after 7 days filed a claim. He finally responded and said he got swept up with the bidding and couldn't pay.
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"You got to lose to know how to win".
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hesgut's Avatar
1028 Posts
 Posted 11/23/2011  6:43 pm  Show Profile   Bookmark this reply Add hesgut to your friends list Get a Link to this Reply

Quote:
and ebay policy is that you can only file a non-paying customer after 7 days

It's 4 days, not 7. 7 days is probably a better time period to wait, however.


Quote:
He finally responded and said he got swept up with the bidding and couldn't pay.


At least he was honest and gave some kind of response. Most of the customers I've had where paying became an issue, I never hear anything from them at all, before, during, or after, the case is opened.

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bobby131313's Avatar
United States
24164 Posts
 Posted 11/23/2011  6:50 pm  Show Profile   Bookmark this reply Add bobby131313 to your friends list Get a Link to this Reply

Quote:

after 24 hours...send an invoice, even if they bought 1 item and it was cheap.


Why wouldn't you send an invoice right away?
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hesgut's Avatar
1028 Posts
 Posted 11/23/2011  7:25 pm  Show Profile   Bookmark this reply Add hesgut to your friends list Get a Link to this Reply

Quote:
Why wouldn't you send an invoice right away?


I only send an invoice right away if the transaction requires combined shipping on multiple auction wins. Other than that, the buyer can handle things just fine themselves. I send the invoice 24 hours later for all unpaid transactions as a very low key initial reminder to pay.

If I win an auctions for 1 item I don't need to be sent an invoice to pay 2 minutes after the auction ends...and get slightly annoyed when a seller does that. I go about my daily buying and pay it all at the end of the day.
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Lobby's Avatar
United States
548 Posts
 Posted 11/25/2011  3:15 pm  Show Profile   Bookmark this reply Add Lobby to your friends list Get a Link to this Reply
Payment on ebay is the strangest thing. Some folks pay the minute the auction ends. Others wait a day or two. With some, it takes 4 or 5 days.

Just my experience.
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ilikeikes's Avatar
United States
1205 Posts
 Posted 11/26/2011  3:45 pm  Show Profile   Bookmark this reply Add ilikeikes to your friends list Get a Link to this Reply
Funny how fast most buyers pay once they see an ALERT on a case opened...scares the heck out of most of them, and they pay...with no possibility of sellers leaving negatives, this non-payment thing has increased 400% in 2 years...I make sure to say in my listing payment due within 3 days of auction end...99% go through fine, then, evry now and then, a slow payer....sometimes you just have to open a case...sometimes they don't respond, and, all you can really do is block them, and move on. Another trick is to make sure to have the "Pay Immedietly" on a BUY IT NOW, which forces payment.
Good luck.
Cal
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