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Posted 06/11/2013 10:10 am
Ok guys, here goes. I called both ANA and Stacks and Bowers (S&B) yesterday afternoon regarding the ANA membership applications. First, ANA - I talked with the membership director and explained that it has been six weeks (4/30/13) since I faxed my ANA application to S&B, and that I still have not received my membership package from ANA. I told her that when I talked with the S&B rep on 5/14/13, I was informed that they had received my application and that they had sent the form straight over to ANA the day they received it (as they did with all other apps that were received). He said ANA was running a bit behind on processing the apps but to expect a memebership package from them in about six weeks from the date the app was sent to S&B.
Well............... The ANA woman asked for my name, checked her list of apps received from S&B, and the memebership packs sent out, and informed me that she had no record of receiving an app from S&B in my name. She said she had received a bunch of apps from them about a month ago, but nothing since then. She also noted that S&B does not send the apps over as they receive them, but rather bundles them, sending over dozens at one time. Well, that was a game changer. So, off I go to ring up S&B.
A woman answers the phone and I informed her of the situation. She told me she heard of the ANA memebership program, but was not very familiar with it. She took my name, ran it through their computer and said (just as the guy in my previous call did) that they received my app. I thanked her, and said I already knew that, but what I really needed to know was if my app had been sent to ANA. She put me on hold for about five minutes, came back and said she checked with the woman in charge of sending the apps to ANA and was informed that she had not sent any apps to ANA in about a month and that she was hoping to send another "batch" by the end of the week. I responded by informing her that this was not what I was told back on May 14 by another S&B rep and that I was bit peeved by this new turn of events. She wasn't particularly concerned with my frustration and basically said the other woman will send over the apps "soon" and to expect a memebership package from ANA in a few weeks.
So, what we have here is not an issue with ANA but rather with S&B. I am sure this issue is but a minor blip on their company radar screen, but as I told the S&B rep, this whole effort reflects rather poorly not only on their customer service relations (they do, after all, now have all our personal conatct info for advertising purposes) but more importantly on S&B as a company. She didn't respond, just silence. So I thanked her for her time and hung up. If anyone wants to follow-up for their own peace of mind, call S&B at 800-458-4646, and/or ANA Membership at 800-514-2646.
Well............... The ANA woman asked for my name, checked her list of apps received from S&B, and the memebership packs sent out, and informed me that she had no record of receiving an app from S&B in my name. She said she had received a bunch of apps from them about a month ago, but nothing since then. She also noted that S&B does not send the apps over as they receive them, but rather bundles them, sending over dozens at one time. Well, that was a game changer. So, off I go to ring up S&B.
A woman answers the phone and I informed her of the situation. She told me she heard of the ANA memebership program, but was not very familiar with it. She took my name, ran it through their computer and said (just as the guy in my previous call did) that they received my app. I thanked her, and said I already knew that, but what I really needed to know was if my app had been sent to ANA. She put me on hold for about five minutes, came back and said she checked with the woman in charge of sending the apps to ANA and was informed that she had not sent any apps to ANA in about a month and that she was hoping to send another "batch" by the end of the week. I responded by informing her that this was not what I was told back on May 14 by another S&B rep and that I was bit peeved by this new turn of events. She wasn't particularly concerned with my frustration and basically said the other woman will send over the apps "soon" and to expect a memebership package from ANA in a few weeks.
So, what we have here is not an issue with ANA but rather with S&B. I am sure this issue is but a minor blip on their company radar screen, but as I told the S&B rep, this whole effort reflects rather poorly not only on their customer service relations (they do, after all, now have all our personal conatct info for advertising purposes) but more importantly on S&B as a company. She didn't respond, just silence. So I thanked her for her time and hung up. If anyone wants to follow-up for their own peace of mind, call S&B at 800-458-4646, and/or ANA Membership at 800-514-2646.
Edited by capsnhawks
06/11/2013 10:14 am
06/11/2013 10:14 am
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