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 Replies: 30 / Views: 5,278 |
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Pillar of the Community
United States
521 Posts |
I feel like I was deceived by the photo in this listing. Here is the listing photo:  Here is the actual coin.  Seller says no refunds unless there is "an error in description". I consider the pic to be part of the description. Seller has refused a refund. Admittedly, I could have asked if it was cleaned and I should have read the fine print regarding returns. I just glanced at the "14 day money back or exchange" without carefully reading the whole description. Should I open a case? This is a learning experience for me. I usually don't buy when only this type of photo is provided. I thought I looked at it carefully enough. By the way- Does anyone know how the first photo can appear so different? Should I post a warning about this sellers photos? I wanted to get your opinions before calling the seller out. Thanks |
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Bedrock of the Community
13014 Posts |
What was the sellers description? Quote:
By the way- Does anyone know how the first photo can appear so different? They basically just washed out of the details of the coin by hitting it with a very bright light giving it that over exposed looked. |
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Pillar of the Community
United States
1234 Posts |
OK someone with photoshop will have to confirm but I see horrid wire brush marks on the actual coin pic, and none on the listing photo.
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Pillar of the Community
Canada
5417 Posts |
Someone has gone over and edited the photo/ specifically taken photos to hide the cleaning. Open a case for sure and maybe ebay will see it your way. Either way, be sure to leave negative feedback and use this as a lesson for the future. |
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Pillar of the Community
United States
1431 Posts |
This is a common tactic unfortunately used by several high-volume ebay dealers. They take photos that flood the surfaces with light so as to hide any surface flaws (usually hairlines from a cleaning). If you see a listing with pictures like that, you can bet that it's got problems. If you see these kind of photos, stay away! As the seller not only deliberately took deceptive photos to hide problems, and did not describe the coin as cleaned, I would absolutely open a case against him. But from now on learn to avoid these types of sellers. |
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Pillar of the Community
United States
5833 Posts |
I see a lot of these type of pictures with overly expose lighting that blows out the fine detail, those are the ones I don't bother, you can open a case and explain the photo was doctored. It is simple using Photoshop to desaturated and removed color on the high lighted area.
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Valued Member
United States
113 Posts |
Washed out auction pics are often used to hide surface issues on coins. One ebay rule of thumb I always try to follow is that if I see a pic that looks washed out and the coin has dark surfaces around the lettering (like you see around GRATIA on this one). I assume it's been cleaned and bid accordingly. |
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Pillar of the Community
 United States
521 Posts |
Thanks for the feedback and advice regarding pictures. I will be more careful in the future. Here's a link so you can see the original listing and description. Note how careful the seller is to tell the buyer to judge by the pictures. Unfortunately, this is not possible. http://www.ebay.com/itm/17129554621....m1439.l2649 |
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Forum Dad
 United States
24173 Posts |
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Valued Member
United States
416 Posts |
this seller has 20 neutral feedback comments in the last 12 months with several stating the coin was not as pictured; also has 3 NEGATIVE comments yet the feedback percentage says 100% ?
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Bedrock of the Community
13014 Posts |
So at first I was willing to give them the benefit of the doubt, but having seen the listing and that they keep saying everythings exactly as pictured just tells me they know what theyre doing.
Knowing that I agree open a case if they wont refund it
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Pillar of the Community
United States
1699 Posts |
I guess I've just always assumed that this is one way that cleaned coins appear in photos and wouldn't have expected a problem-free coin. I actually like the coin more based on the second photo.
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Pillar of the Community
United States
1511 Posts |
I agree on opening a case and getting your money back if he won't take a return. And also that he darn well knows what he's doing, with all that numeral/bad feedback that's quite clear. You should email him his pic and yours, and say "so this is how it appears in hand? Under his pic .. And then your pic and "then why did I receive this coin covered in hairlines that are not visable in your cruddy photo?".
Amd if he starts bad mouthing you and calling you an inexperienced newbie (like basically all of the feedback comments) tell him he needs to stop flooding this photos with light to hide imperfections and scam people.
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Pillar of the Community
United States
521 Posts |
Here's the seller's response. What should I do now? The seller has responded to you and offered another solution to solve this issue. Seller's message: "This is From my ad of this coin "WE PROVIDE CLEAR PICTURES AND ANSWER ALL QUESTIONS, THEREFORE RETURNS ONLY ACCEPTED FOR AUTHENTICITY - ABSOLUTELY NO EXCEPTIONS. WE ARE NOT AN APPROVAL SERVICE" I have sold over 15,000 items and have a 99.9% satisfaction rating, That has been achieved by being honest and accurate. I would never jeopardize my ebay account for 34.00 by altering the pictures. I believe this buyer received the coin and attempted to possibly clean it himself and did not like the results and therefore wants to return the coin. he expressed "BUYERS REMORSE" as he stated in emails that he was hoping this coin was better then it appeared. THE COIN HE RECEIVED IS EXACTLY AS PICTURED AND NOTHING WAS DONE TO THE COIN AFTER THE PICTURES WERE TAKEN OTHER THEN PACKAGING AND MAILING. I personally looked at this coin prior to mailing it and there was 0 evidence of any cleaning, especially as harsh as buyer states, this would have been obvious. " If you're satisfied with this solution, you can let the seller know by sending a message in the Resolution Center. If you don't want to accept this offer, we encourage you to send the seller a message with solution that you'd be happy with. You can also view the details of this case in the Resolution Center." |
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Forum Dad
United States
24173 Posts |
Did you upload the pictures to the case? Did you point out that there is prior evidence of this tactic strewn through his feedback?
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Pillar of the Community
 Canada
9865 Posts |
What did you expect for the price you paid?
Seller states their restrictive return policy and provides overlit photos. Why do you think you got it for half price of what it appears to be? Red flags should have popped up before you even bid.
"Dipping" is not considered cleaning...
-from PCGS website
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Replies: 30 / Views: 5,278 |
Posted 04/22/2014 9:06 pm
