Sick Of Buyers Not Reading Entire Item Descriptions!!!

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Author	Replies: 9 / Views: 2,139
cjspearsdog Valued Member United States 405 Posts	Posted 09/26/2014 4:48 pm I am really getting sick of buyers contacting me saying something is wrong with the item they received when the item is exactly as described in the listing. I think this may be a result of people using smart phones to shop and they are just looking at the picture and not scrolling down far enough. Is anyone else noticing this? Cory Report this Post to the Staff

oih82w8 Pillar of the Community United States 7840 Posts	Posted 09/26/2014 6:56 pm When I would sell a raw coin...yes. That is the primary reason I don't mess with uncertified coinage. Report this Post to the Staff
BStrauss3 Pillar of the Community United States 4593 Posts	Posted 09/27/2014 08:24 am I'm sick of people with lousy photos, poor descriptions and what little information they give buried in six pages of boilerplate and philosophy. -----Burton 50+ year / Life / Emeritus ANA member (joined 12/1/1973) Life member: Numismatics International, CONECA Member: TNA, FtWCC, NETCC, EveryCountry (online) coin club Owned by three cats and a wife of 40+ years (joined 1983) Author: 3rd Edition of the Sample Slabs book, https://www.sampleslabs.info/ Report this Post to the Staff
cjspearsdog Valued Member United States 405 Posts	Posted 09/27/2014 09:29 am Quote: I'm sick of people with lousy photos, poor descriptions and what little information they give buried in six pages of boilerplate and philosophy. You have a choice to stay away from those sellers. I am talking about a listing with a clear picture and an item that is clearly and accurately described and the buyer just are not reading completely or studying the picture enough. I don't know, I just don't get it Report this Post to the Staff
trdhrdr007 Pillar of the Community United States 2335 Posts	Posted 09/28/2014 4:53 pm I hear ya. Nothing worse than clearly describing/picturing the flaws in an item & then having it returned due to what you pointed out. I sell things besides coins & have run into the same problem. Report this Post to the Staff
Pacificoin Pillar of the Community Canada 5397 Posts	Posted 09/28/2014 5:06 pm Our motto is the KISS principle. WE Never have problems with returns! In almost 10000 total transactions .........4 returns. Report this Post to the Staff
cjspearsdog Valued Member United States 405 Posts	Posted 09/28/2014 11:38 pm Quote: KISS principle Never heard of this before, could you explain. Report this Post to the Staff
weerdsteev Pillar of the Community United States 1291 Posts	Posted 09/29/2014 12:21 pm Keep IT Simple, Stupid. (The "stupid" part is part of the acronym. I am NOT making fun of you or calling you a name) I have had people make returns for something they should have picked up in my description. Not too many, but it's aggravating when it happens. Report this Post to the Staff
AgCoinAu Pillar of the Community Canada 3049 Posts	Posted 09/29/2014 12:43 pm It happens from time to time... but if it's happening frequently to you... perhaps the issue is with how you're writing the page... KISS principle works well... write what you need... be clear... consice.. I once purchased a coin and when I received it was dissapointed as it was slightly bent... I had in the past bought many coins from this one seller.. I wrote them and said I was unhappy... looked at the description and there it was... although I didn't see it the first time.. "coin slightly bent" ... I told the seller never mind about a refund.. I owned up to the mistake (it wasn't a big item just a hole filler anyways).. It happens.. from time to time.. but the better YOU are at writing the description I feel the less frequent you will have complaints about items not as described...returns. Report this Post to the Staff
cjspearsdog Valued Member United States 405 Posts	Posted 10/01/2014 7:00 pm I have only had 4-5 in about 800 transactions in the past 2 years. But, last week I had 2 back to back so I got a little upset at how ridiculous it was. One of them owned up to their mistake and apologized the other has not responded back or left any feedback yet. Report this Post to the Staff
	Replies: 9 / Views: 2,139

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