Ebay Workshop: Top Tips For Improving Your Shipping Dsr

Why attend a workshop when the answer is so simple?

(1) Offer FREE SHIPPING on every listing, so the customers are happy and ebay collects more fees from you.

(2) Automatically deduct 10% from the sale price on each item as a customer discount, so there will be no post-purchase complaints about bidding too high.

(3) Always ship within 10 minutes of receipt of payment, even if it's 3am, a Sunday, or a holiday.

(4) Always give the customers anything they ask for, even if they are scammers seeking refunds on items they already have in their possession.

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Well, that one could be serious. But it doesn't work. I know a woman that's a powerseller and hasn't charged one red cent for shipping on a single auction in years and her shipping charge DSR is 4.8. That certainly isn't ebay's fault.

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I wonder what solution ebay has for that.

Just in case all you guys have missed the point of all of these changes they are aimed directly at the powersellers ,, according to what I read in the article ,,this affects powerseller status ,discounts and top slots on the searches.

you know I have to wonder why that is ,, perhaps it is because of the number of complaints that ebay receives on powersellers is a fairly large number ? or maybe its because the powersellers are the ones who believe themselves to be ebay elites and tend to not give a rip about their customers .

the ones who have given retailtory feedbacks for great buyers are to blame for the rules changes ,, you only need to read through some of the feedback histories to see what the trend is .

I won't post a list of all the crude powersellers who fit the description above ,,the list would be immense .

Its time to stop blaming the buyers for what the sellers have created .

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Its time to stop blaming the buyers for what the sellers have created.

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Rick, it's actually a low percentage of buyers that caused this problem. Ask any seller that waits for feedback before they leave it and 99% of them will tell you that they used to leave it upon payment. They've stopped because of one or more of the many scenarios that I've posted here probably dozens of times.

Powersellers run into these issues all of the time because of the volume, while a casual seller may not run into one of these situations for years. I'm not trying to put you down Rick, but we've probably closed as many seller listings over a one or two month period, that you have ever. You just don't understand because you haven't seen the incompetent and unscrupulous behavior from some buyers that we have. It's much more consistent than you think.

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I won't post a list of all the crude powersellers who fit the description above, the list would be immense.

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The list would be equally immense for non-Powersellers. Do you have some hard evidence at all? Show me something that says there's a higher percentage of Powersellers than non-Powersellers that are crude. Crude is crude. Seller status is irrelevant. In fact, if it leans, I would bet it leans the other direction.

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Just in case all you guys have missed the point of all of these changes they are aimed directly at the powersellers, according to what I read in the article, this affects powerseller status ,discounts and top slots on the searches.

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You really need to look at the big picture. These are feeble attempts by ebay to offset the fee increase. They have dangled an almost unattainable carrot to try and trick the Powersellers into thinking the fee increase won't affect them. Truth is, probably less than 5% will qualify for any of it. They looked at the current DSR averages for PS's and set the bar higher. Seller DSR's and feedback are going to get worse than they are now with the changes and ebay knows this. The "perks" are only minutely going to come into play.

This guy is definitely one of the jerks that are out there. Slomo left him a neutral since apparently he sold something he didn't have. Buyer turned around with a neg that they gave a refund.

Bobby

I have looked at thousands and thousands of feedbacks for sellers , but I'm sure that is still well below your experience level ,, so I won't labor the point ,,

But is is simple that something needs to be done to prevent or at least reconcile the feedback ratings when retaliatory negs are left by sellers . It will take 1999 Unique positives for me to have a 100% Feedback rating again ,, at the rate that I buy from unique sellers in three years I have 196 positives from unique sellers ,, do the math that is 30 years to make up for one retaliatory negative .

one more funny from this seller above ,,tell me that this guy ain't cool !

Doesn't give proper credit to the excellent customer first, LOSER in my book Buyer: mgipp ( 116) Dec-19-05 00:23
Reply by jac_online (Dec-19-05 09:03):
OUR FEEDBACK IS AUTOMATED TO RECIPROCATE . IMMATURE CUSTOMER !

Its impossible for the buyers to leave retaliatory negatives unless the seller leaves feedback first .

which seldom happens . Those negatives that are left by buyers like you described are also a problem since the buyer was at fault and they would need to be arbitrated also .

But they cannot be described as retaliatory .

Ok ,,lets say everything is as stated ,, how do buyers give honest feedback on a bad seller ?

If they do then they have to be ready to take the hit on feedback I know ,I know a buyer can bid on any Item even if the only have 10 feedback with 25 negatives accumulated .

thats not the point ,, the point is that a bad seller deserves negative feedback but not at the expense of a good buyer taking a negative to do it .just the same as a buyer who does not do what they are supposed to ,, only problem is that feedback is not required ,, feedback is seldom left by the sellers first(Never by a bad seller) although that is not an accross the board indicator of being a bad seller.

But somewhere something needs to change and it appears that many more buyers complain about undeserved retaliatory negatives than sellers do ,,otherwise ebay would not have been drawn into such an off center position .

I agree that the change as proposed is a knee jerk reaction and has gone further to the other side than it should ,,and there are much better ways of taking care of the problem .

the most simple would be an appeal process ,,with punishment by suspension for varying amounts of time for infractions getting greater if they continue .

report an unwarranted negative with appropriate documentation 10 ,20 and 30 day account suspensions . 4 infraction NARU applicable either way buyer or seller . with a one year accrual rate ,in other words everyone starts at zero each year .

way simpler and a whole lot more fair to both parties .