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 Replies: 80 / Views: 13,891 |
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Pillar of the Community
 Australia
7096 Posts |
Quote:
That's insane. Hopefully they will make it right with you. I have a few proof coins I will be sending in at some point, and you can be sure I will photograph the heck out of them beforehand. Will probably submit to NGC. Everything I'm hearing lately about PCGS is bad. I have just had a 42 coin submission of Wedding set coins graded by NGC without any problems. These coins have a super high gloss Specimen finish and you would probably be able to see a fingerprint on them from the Moon. I have NO idea what is going on at PCGS of late but their standards across the board are slipping. From customer service, grading standards, turnaround times, shipping screw ups and now this problem with ruining my coins I am loosing much of my respect for them as a TPG worthy of sending my coins to. I have only had a couple of hundred coins graded by NGC over the years But I haven't had a single problem whatsoever. |
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Pillar of the Community
Australia
7096 Posts |
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Pillar of the Community
United States
7375 Posts |
The fbi won't respond, they are too busy electing our next president   |
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Pillar of the Community
Australia
7096 Posts |
Hmmm
Still no email from PCGS yet, an acknowledgement that they have received my images is at least expected.
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Bedrock of the Community
United States
94367 Posts |
edweather -  |
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Valued Member
United States
379 Posts |
wow, those are unforgivable! I have heard different positive and (mostly) negative comments when it comes to NGC and PCGS. NGC... has a trend to under-grade valuable gold coins. PCGS.. takes forever to get your coins back. lots of other opinions, too. are not ALL graders supposed to be wearing those special gloves when handling coins? it is pretty bad when you have enough details to identify a single fingerprint... good enough points of comparison even for law enforcement (I retired as a deputy after 24 years and got along on less than what they put on your coins). take a look... http://www.camacs.com/coin_grading_services.htmlis there not ONE grading service that is 100% reliable? No I think. their employees should tone down on the booze the night before as something as bad as this is either due to incompetence or a hangover... or laziness. that is just insane and about the most obvious thing I have ever seen... what are we paying these people for... it seems only to identify the precious metal type. and at this point, I am not even sure that is being done right. think I will send in a gold plated over cupro-nickel coin and wait until it comes back as a solid gold pf-70! ok, so which service do we really depend on not to under or overgrade our coins... not to mention putting defects on them? is there a real answer to that? I am not sure. it was like when I was working... it all depends on WHO you get on the other line that makes things fair or not. I do not believe that generalities are spread over the entire grading services in consistency. IT ALL DEPENDS ON WHAT PERSON YOUR COIN COMES BEFORE... REGARDLESS OF WHICH SERVICE. in any case, I agree with the employee fingerprint idea... crum, your coins have more than enough points/lines of similarity and comparison evidence to send people to prison (for worse offenses in criminal cases I mean). in any case, I hope it works out for you. most non-collector people out there just have no clue or understanding to understand what things like this means to collectors. |
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Pillar of the Community
United States
506 Posts |
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are not ALL graders supposed to be wearing those special gloves when handling coins? Actually, they are not. I believe the reason they give (I forget where I heard it but I do remember hearing it) is that using their bare hands allows them to handle the coins more carefully and easily, avoiding drops which would be even more damaging. They can be much more nimble with their bare fingers, quickly and easily flipping and rotating the coin. If they wore cotton gloves, there is a greater risk of the coin slipping because of the softness of the gloves, so they would either drop more coins or have to take much longer to carefully examine the coin without dropping it. Also, I do believe PCGS and NGC's conservation services are able to remove finger prints, especially fresh ones, so that may be what they try to do first instead of just reimbursing you outright. Good luck though! |
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Pillar of the Community
Australia
7096 Posts |
I am going to send the affected coins back to PCGS and they are going to attempt to remove the prints.
It will be interesting to see if their restoration crew can remove them as they are now about 3 months old, I don't like their chances though.
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Pillar of the Community
United States
1005 Posts |
Sounds like a messy solution to me as the outcome of the restoration could be subjectively judged. Replacing your coins would be the best solution in my opinion but PCGS probably deems them too hard to acquire.
I really hope the restoration is fully successful for everyone's (and the coins') sake, but I share your reservations.
Thanks for keeping us updated!
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Pillar of the Community
 United States
5676 Posts |
Well, at least if they are going to try restoration, it seems that they are accepting responsibility for the damage. Hopefully they will have success, but I'd always worry that the prints will come back. What an unfortunate situation.
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Pillar of the Community
Australia
7096 Posts |
The affected coins are now in the restoration room at PCGS. It will be interesting to see if the prints can be removed and the grades improved. I will post before and after images IF the coins can be repaired  |
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Pillar of the Community
United States
4211 Posts |
Good luck Trout!! Wishing you all the best getting this resolved. Sorry they were so careless in the first place tho. |
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Pillar of the Community
Australia
7096 Posts |
If the entire process didn't cost Me so much time and expense This wouldn't bother me that much But PCGS first had these coins on 22 August this year and I looked on their site and restoration usually takes 4-6 weeks.
It is looking like I wont see these coins again until after the new year IF they can even repair the damage done unless they are expedited through the system.
Yes they are doing their Best to Make this right But I have had to jump through a few hoops and it is taking forever to get a simple job done.
Since this has happened I haven't sent a single coin to PCGS to be graded, I have instead sent over a hundred coins to NGC and so far their service has been impeccable.
Fast turnarounds, accurately attributed/graded and the return shipping is about a third of the cost that PCGS charges.
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Pillar of the Community
Australia
7096 Posts |
Edited by trout1105
11/17/2016 10:23 am
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Pillar of the Community
United States
2843 Posts |
I hardly think that this resolves the problem. The grades are lower than they should be. That translates to value lost due to their negligence. Does PCGS know the power of CCF? So concentrated a group of coin enthusiasts would a bad place for bad PR.
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Replies: 80 / Views: 13,891 |
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Posted 10/13/2016 10:12 pm
