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Lifetime Authenticity Guarantee - How Does It Work?

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DL20K's Avatar
Poland
3201 Posts
 Posted 01/25/2017  11:41 am Show Profile   Bookmark this topic Add DL20K to your friends list Get a Link to this Message Number of Subscribers
Many dealers, e.g. at Vcoins, say their coins have a lifetime guarantee of authenticity. I'd like to ask about two things related to this statement (this question is not based on any specific case):

How are you supposed to prove that the coin is fake? I guess telling them "I think it's bogus" won't do.
Should one send the coin in question to NGC/PCGS and get it bagged? What if the coin is older the starting date for grading services? An XRF analysis report? A statement by an expert (and who would that be)?

How do you prove that you bought it from them and that the coin you're sending is actually the same specimen? Even if you have an invoice saying you bought a coin from them for a certain price, there won't be a picture of it on the invoice itself.

Finally, what documents - if any - should you save just in case? What if they don't send you anything, just the coin?
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oriole's Avatar
Canada
5239 Posts
 Posted 01/25/2017  12:43 pm  Show Profile   Bookmark this reply Add oriole to your friends list Get a Link to this Reply
These are all excellent questions. I also have another:

Whose lifetime? The dealer or the buyer?
Rest in Peace
moxking's Avatar
United States
17900 Posts
 Posted 01/25/2017  1:05 pm  Show Profile   Bookmark this reply Add moxking to your friends list Get a Link to this Reply
The dealer is simply saying that if you have a problem with a Coin you bought from them, return it for their refund according to their refund policy. It isn't any more complicated than that. Most of the dealers who give such guarantees never have returns because they do what they are supposed to do in describing and picturing their merchandise.

As for who's life? Are you kidding? If the dealer dies its gonna be hard to get a refund from the dead. If you die, I'm kinda thinking you might have a tough time returning a Coin.
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westernsky's Avatar
United States
7618 Posts
 Posted 01/25/2017  1:09 pm  Show Profile   Bookmark this reply Add westernsky to your friends list Get a Link to this Reply
A "lifetime guarantee" is only good as 1) the paper it is printed on, 2) the longevity and physical existence of the business making the guarantee and 3) the financial resources available to make the guarantee "good" if a problem arises.

If there is doubt that you think a raw coin you purchased is authentic then the onus is on you to quickly have the coin certified by a reputable grading company. Although "lifetime guarantee" sounds good, whose "lifetime" are we talking about? Yours? The dealers? Or the coins? It is a lot easier to prove your case when minds are fresh and faces are the same.

25 years down the road the dealer that sold you the coin may not be around if the coin is deemed "not genuine" or has "questionable authenticity". What do you do then? Not much!

Whatever, it is a good idea to keep all paperwork associated with the purchase to help prove your case and also establish a cost basis for tax purposes when you sell. All reputable companies usually send packing slips and/or invoices with their shipments.

If the company only sends you a coin with no receipt then ASK for one...along with a copy of their guarantee.

Good luck!
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