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 Replies: 20 / Views: 4,435 |
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Pillar of the Community
United States
2917 Posts |
I received three payments through PayPal last night and transferred all of them to my bank account. Two of the transactions went through no problem, but the middle one did not (of course the one for the largest amount), and gave me a "pending review for suspicious activity" message. All three of the payments were from the same person. I called customer service and got a rep from the Philippines who spoke extremely broken English and was not helpful, giving me scripted responses. I am now holding for a supervisor. It is already 20 minutes into the call.  CRH Nickeloholic. 1,600,000 nickels searched in eight years! Have found FOUR complete Jefferson sets!
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Pillar of the Community
United States
3474 Posts |
Good luck, John77. Hope this is resolved quickly.
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Pillar of the Community
 United States
2917 Posts |
Spoke to two supervisors and neither could help me. I hung up on the second one... Now I'm trying the online portal.
CRH Nickeloholic. 1,600,000 nickels searched in eight years! Have found FOUR complete Jefferson sets!
Edited by John77
01/23/2018 11:34 am
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Pillar of the Community
United States
4870 Posts |
There is nothing worse than getting an international call center whom speak broken English. Communication is KEY in customer service. You can definitely tell most everything is scripted. Good luck!
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Pillar of the Community
United States
2917 Posts |
Yup. I used to work in customer service so I totally understand the communication thing. The "supervisors" spoke proper English, but they also had scripted responses. And when I asked to be transferred to a rep in the U.S., of course they couldn't help me.
CRH Nickeloholic. 1,600,000 nickels searched in eight years! Have found FOUR complete Jefferson sets!
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Pillar of the Community
 United States
2843 Posts |
Sorry to hear about your troubles. Here is as good a place as any to share the following story. I hope it helps put things in perspective. I was traveling recently and in order to avoid any late shipments from my ebay store, I set my vacation settings to on AND clicked the option for blocking sales during the vacation period. I departed about 8 hours after I did that, and after driving for a few hours I heard the familiar ka-ching sound from my phone. An item has sold! Now, my late shipment rate was very close to putting my Top-Rated seller status at risk, and another late shipment could put me over the top. I was very upset and I immediately called ebay. The non-native English speaker "explained" to me that the listings don't update immediately and blah, blah, blah. I was shocked that so many hours later, and the listing had not updated. I asked if they could do anything to protect my status and he said something to the effect of "but the other late shipments were your fault"!?! I was so upset at them, I asked to be transferred to file a formal complaint against the practice of not updating the listings immediately. I began to log my complaint and that's when I saw flashing lights behind my car. Apparently, I had entered a work zone and speed limit went down from 70 to 55. I was going 72. YIPES I got away with a relatively minor fine. Thank you officer! All I am trying to say is- Don't let it get to you and ruin your day. GOOD LUCK |
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Pillar of the Community
United States
992 Posts |
Don't ship the goods until you have the money in hand, all of it.
Let me guess, two small payments, and then comes the big one, right? Sounds like a fraudster is gambling you will ship all the items before the funds clear.
First they establish a trust level, then the con.
For some fun, ship one of the lesser items out, but mark it as the expensive one, shipped and on it's way. See if you start getting a bunch of blather from the buyer about banking difficulties and such fairy tales.
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Bedrock of the Community
United States
94367 Posts |
Not so sure that's a good idea.  |
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Rest in Peace
10197 Posts |
If an issue with the same buyer, it may point to suspicious dealings in the past OR since PP has record of Buyers account total, the totals for all three transactions exceed what is in there. Two small charges will "clear" the third won't. Sounds like PP is CYA...yours AND theirs, be grateful but yes, don't send ANY until you know for sure. Then you are obligated to send the lesser, it is paid for.
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Pillar of the Community
United States
2917 Posts |
Quote:
Let me guess, two small payments, and then comes the big one, right? Sounds like a fraudster is gambling you will ship all the items before the funds clear. Quote:
If an issue with the same buyer, it may point to suspicious dealings in the past OR since PP has record of Buyers account total, the totals for all three transactions exceed what is in there. Two small charges will "clear" the third won't. Sounds like PP is CYA...yours AND theirs, be grateful but yes, don't send ANY until you know for sure. Then you are obligated to send the lesser, it is paid for. No! You're BOTH misunderstanding this. I've done well into the three figures of business with this particular buyer. I've had transactions larger than the three payments combined received from them the past couple of days. They have perfect feedback and always pay promptly. This is ALL ON PAYPAL. Nothing to do with the buyer. When I did the transaction, I was logged in via my VPN, and I had it set to a New York IP address at the time, as opposed to my normal Southern California address. This is what apparently triggered PayPal to hold it. This is yet another crooked method of PayPal's to make a little extra money off of people. CRH Nickeloholic. 1,600,000 nickels searched in eight years! Have found FOUR complete Jefferson sets!
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Rest in Peace
United States
17900 Posts |
Pay pal only makes their money when the money moves. Unusual location receipt or send will trigger holds. Especially multiple transactions.
I'm glad it does. Slowing the flow or fraud is an easy choice.
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Pillar of the Community
United States
4594 Posts |
Yes, sorry, but I'm with PayPal when it comes to geofencing.
Of course, it should take no more than a couple minutes to call in, explain the situation and have the block released. Anything past that is on PP.
-----Burton 50+ year / Life / Emeritus ANA member (joined 12/1/1973) Life member: Numismatics International, CONECA Member: TNA, FtWCC, NETCC, EveryCountry (online) coin club Owned by three cats and a wife of 40+ years (joined 1983) Author: 3rd Edition of the Sample Slabs book, https://www.sampleslabs.info/ |
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Pillar of the Community
United States
2917 Posts |
Payback is a.....  CRH Nickeloholic. 1,600,000 nickels searched in eight years! Have found FOUR complete Jefferson sets!
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Pillar of the Community
Canada
586 Posts |
Have you tried contacting the buyer. Maybe cancel the transaction and re-try. Was it on ebay, does the buyer have any negative reviews. I called paypal once and they were helpful and fixed me up, no broken english ect... Maybe try today and you may get a different crew in customer service. Is this the number your calling: Call PayPal Customer Service at 1 (402) 935-2050 |
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Pillar of the Community
United States
2917 Posts |
A day late, but the money showed up in my bank account this morning. It would be interesting to see how much extra money PayPal makes by doing this to people.
CRH Nickeloholic. 1,600,000 nickels searched in eight years! Have found FOUR complete Jefferson sets!
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Pillar of the Community
United States
2917 Posts |
Quote:Have you tried contacting the buyer. Maybe cancel the transaction and re-try. Was it on ebay, does the buyer have any negative reviews. To reiterate, this had NOTHING to do with the buyer. The buyer has been buying from me for several months and has perfect feedback. I used a VPN with an IP address based out of New York rather than southern California to transfer the money, and this is what purportedly made them hold my money for an extra day. This was just a case where PayPal was trying to (insert favorite expletive) me around so they could have the money in their coffers for an extra day. I will take note of that customer service number though, as I've never seen it before. Their people in the Philippines customer service center are beyond incompetent - none of the three offered any sort of assistance. CRH Nickeloholic. 1,600,000 nickels searched in eight years! Have found FOUR complete Jefferson sets!
Edited by John77
01/24/2018 1:43 pm
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Replies: 20 / Views: 4,435 |
Posted 01/23/2018 10:53 am
