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A Substitute Letter Carrier Venting Session

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Paul Bulgerin's Avatar
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3098 Posts
 Posted 12/15/2018  11:05 am Show Profile   Bookmark this topic Add Paul Bulgerin to your friends list Get a Link to this Message Number of Subscribers
First - I hope this posting is acceptable. If not, moderators may certainly remove it.

I love our regular USPS letter carrier. He is friendly, stops to chat and even gives me any U.S. Wheat Cents he finds. I've given him a couple of coins as well since he knows I buy and sell them.

However, when he goes on vacation and we get a certain substitute carrier it is a different story. This happened two weeks ago and it resulted in two extra trips to the post office for me and some lost money.

The first incident was when I mailed a coin, using ebay's USPS system with tracking. I put it in our mailbox. The next day the buyer, who lives 2,000 miles away, emailed saying the coin had been delivered, but not to him.

I went to the post office to check this out and discovered that the substitute carrier, when he picked up the coin at my house, scanned it in as delivered . . . to my house.

The clerk at the post office apologized for this and the coin did arrive safely.

Then, later in the week, I discovered that another coin I had mailed from home two days before the first incident had never been scanned in. Nothing has ever appeared in the USPS tracking system and I ended up refunding the buyer the $26.

Again, I went to the post office and they said there was nothing they could do for me since the coin was never scanned.

There is a slight, slight, slight chance someone may have taken it from our mailbox, but I was home all that day, so that is unlikely.

This same substitute carrier also mis-delivered some of our neighbor's mail to us and, when I took it over to our neighbor, he said he had received other people's mail that week as well.

I am now taking almost all packages to the post office to have them scanned in there, but it's not an overly satisfying solution.

Are there options when something like this happens besides praying that my regular carrier never goes on vaction? Thanks.
Paul Bulgerin
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westernsky's Avatar
United States
7625 Posts
 Posted 12/15/2018  12:14 pm  Show Profile   Bookmark this reply Add westernsky to your friends list Get a Link to this Reply
1). When things go missing, document the problems through the USPS.Com complaint system. Doing that one simple thing will put that substitute carrier on the radar.

2). When you know you have a sub on the route take your packages to the post office for an acceptance scan. Otherwise, meet your carrier at the curb and have him or her scan each package as you hand them to them. That also tells them they are being watched.

3). Sign up for "Informed Delivery" at USPS.Com. (Hopefully, it is available in your area). You can keep track of incoming packages. Once a package is addressed to you, and hits the outgoing post office acceptance scan, it should show up in the "packages" section of your "Informed Delivery" home page. That way you have a good idea of when something is coming and can better plan for it's arrival. Informed Delivery is not perfect but it is a good tool to use. It is getting better all the time.
As far as letters go, Informed Delivery only shows what is being delivered in today's mail.

Hope this helps! Good luck!
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Paul Bulgerin's Avatar
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 Posted 12/15/2018  12:23 pm  Show Profile   Bookmark this reply Add Paul Bulgerin to your friends list Get a Link to this Reply
Thanks for the suggestions! I appreciate it.

Paul Bulgerin
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BStrauss3's Avatar
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4593 Posts
 Posted 12/16/2018  10:16 am  Show Profile   Bookmark this reply Add BStrauss3 to your friends list Get a Link to this Reply
In defense of the poor sub...

Your regular carrier knows the route. Knows who gets a lot of mail, who gets almost nothing, knows who sends a lot, etc. Heck s/he knows which way to turn out of the street to get to the next houses.

The sub is working a different route every couple days and has to totally focus on getting to the right house next. No allowance for being new.

So it's no wonder the regular has a few seconds to say hello. And the sub gets confused and pushes the wrong button on the scanner.
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Paul Bulgerin's Avatar
United States
3098 Posts
 Posted 12/31/2018  10:37 am  Show Profile   Bookmark this reply Add Paul Bulgerin to your friends list Get a Link to this Reply
A follow up on all of this. Two weeks after refunding the buyer for the coin, and a month after I shipped it, the buyer emailed me to say that it had arrived.

The package was damaged, but the coin was safe. The damage to the padded mailer affected the bar code, but at least it arrived.

I still have no idea why it was never scanned in to begin with when picked up at my house, but the story does have a happy ending.
Paul Bulgerin
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KenKat's Avatar
United States
4085 Posts
 Posted 12/31/2018  11:41 am  Show Profile   Bookmark this reply Add KenKat to your friends list Get a Link to this Reply
I would ask your regular carrier when he is going on vacation so you can plan accordingly!
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John K's Avatar
United States
419 Posts
 Posted 01/14/2019  9:14 pm  Show Profile   Bookmark this reply Add John K to your friends list Get a Link to this Reply
I send about 50-100 packages every week. In Minnesota I have no problem getting all packages scanned at my house while I watch.

But in Texas the manager at my post office has instructed his carriers NOT to scan stuff at point of pickup. But rather bring them back to the office where they will be scanned. That would be fine except half the time they just throw them on the truck and hope somebody down the line will scan them. This affects my ebay status since I promise shipping within 24 hours. Here in Texas they refuse to follow their own rules. I have complained to everybody including the Postmaster General, to no avail. Arrrgh!

Here is a quote from the USPS web site:
Quote:
http://about.usps.com/postal-bullet...pb6ktxt.html

Postal Service FAQs About SCAN
1. Why are we providing this new service?

Customers using online label printing and shipping solutions have told us that it is extremely important to have an initial scan or online indication of the pickup or induction of their items. The Postal Service also feels that greater levels of acceptance scanning increases the value of our products as well the ability to analyze service trends.

2. Are letter carriers required to do this on the street?

Yes, carriers will use their MDCD handheld scanners to scan PS Form 5630 at the time of pickup. Retail associates at the retail window or at the back dock will also perform these scans when mailings are presented to them, also using their MDCD handheld scanners.


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westernsky's Avatar
United States
7625 Posts
 Posted 01/14/2019  10:27 pm  Show Profile   Bookmark this reply Add westernsky to your friends list Get a Link to this Reply
John K...

If you are using an online postage service (like Stamps.com) you can print a SCAN Form that ties all your mailings for that day to one UPC. That one UPC on the form (that gets scanned) sends all of the individual UPC's for your mailings that day to the USPS. It saves a lot of time. The key thing is to make sure your package count matches up to what's on the form.

My carrier and post office counter people like me using it cause it saves so much time.

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John K's Avatar
United States
419 Posts
 Posted 01/15/2019  08:40 am  Show Profile   Bookmark this reply Add John K to your friends list Get a Link to this Reply
ebay has a similar set up but the only way I could get it to work was print all the labels at once. Works great if you are selling identical items.

Since everything I sell is unique, it would be asking for trouble. I have gotten two items switched a few times and then is when I am doing the postage labels one at a time.

Lucky for me, my regular Texas mailman understands my problem. He now scans my packages himself at the post office rather than throwing them all in the giant tub (like his boss wants!) of packages to be scanned.
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jbuck's Avatar
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 Posted 01/15/2019  09:18 am  Show Profile   Bookmark this reply Add jbuck to your friends list Get a Link to this Reply

Quote:
I would ask your regular carrier when he is going on vacation so you can plan accordingly!
Sounds like a good idea.
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