US Mint Customer Support At An All Time Low.

I finally got through on the online chat and they said were sorry for the problem and canceled my order and would get a refund but could not say when, then told me I would have to reorder them if I wanted them.
Wow I am at a loss of any thing good to say about the Mint.

jbuck I made an order also on the 11/17 and just had it delivered 12/17 I know and feel your pain also.

Who is at fault here though, the mint or the post office? Deliveries seem slower and slower all the time.
John1

it's not the mint, it's the post office. I had the same situation with the 2020 mint set, and after shaking many trees finally arrived to me 20 days after placing the order, and 26 days after it beng maked shipped by the Mint.
The day it was marked shipped and tracking number provided, it was within the next 24 hour period when USPS collected it.

They are neglecting to scan any of them and only scan them to update it when it's close to getting delivered, This way they can claim they don't have it and bounce it around for a while instead of delivering it. If you cancel the order the mint will have to recall the package and wait to get it back because USPS might deliver it still, so they won't refund it until it's back in their possession, in case USPS completes the shipment.

Believe whatever you like but this is what's going on. USPS has it and refuse to scan it and sitting on a big backlog of packages in their possession, but not recorded in their possession. So it's not on their record. If you file a lost package investigation, they will take another 15 days to get you a determination of what happened.

This probably explains how my new Ike showed up out of the blue this weekend.

That being said, I do have to say that I have been much happier with USPS than with FedEx SmartPost.

US Mint CS Reps. are working from home due to Covid...you just happened to get a lazy one...I've had a few problems (2) with the mint this year and their reps were very helpful to me after a few minutes of "on hold time". I agree and believe your problem is with the shipper.

I'm going to have to disagree with you here. I think it's a combination of both. As of right now I have three orders that are "Processing". Two are subscriptions from 12/13/20 and one is a regular order from 12/15/20.

Over the past nine months I've noticed that there is a strong difference in customer service between those who get paid no matter what and those who only get paid if they work. With few exceptions, almost all workplaces can be made safe. My business has about 180 employees. We spread out over three shifts, eliminated face to face meetings, are keeping our production employees as far apart as possible and have mandated that anyone who thinks they might be sick is not allowed to come to work. Thus far we've had about 20 people who have turned up Covid19 positive. Every one of them became sick outside of work from family or friends save one employee who couldn't identify the source. We have not had anyone get sick from a fellow employee (knock on wood). We've done all of this while our sales have gone up about 30%. Our employees are proud of what they've accomplished and have been happy to receive four bonuses this year. The mint and most other companies could absolutely do the something similar, but people are not going to be motivated to create a safe working environment and work if, from top to bottom, they're getting paid the same no matter what. There simply no upside for them. The best thing the mint's employees have going for them is that they're employed by a monopoly.

I ordered the George H.W. Bush P & D rolls and they gave poor communication on shipment and delivery. I had a larger order previously which came much quicker.