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What Should I Do? Note Received Was Not The Same.

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CoinHunter53562's Avatar
United States
2049 Posts
 Posted 07/09/2009  01:33 am  Show Profile   Bookmark this reply Add CoinHunter53562 to your friends list Get a Link to this Reply

Quote:
Yup, I contacted him and he agreed to issue a partial refund. He said he didn't know anything about banknotes, and thought excellent was well... excellent, and didn't know what XF was.

I left him a positive feedback for making an honest mistake and professionally handling it, and offered to help grade and identify any other notes he might come across.

ahh... I love happy endings!


Very nice! Maybe since you handled it so well, and offered to help him with future sales, he just might throw a good deal or two your way. :)
Pillar of the Community
United States
505 Posts
 Posted 07/09/2009  02:00 am  Show Profile   Bookmark this reply Add Frazzle to your friends list Get a Link to this Reply
Definately,ask for your money back and if the seller gives you any hassle at all,then neg. him
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chris12018's Avatar
United States
2130 Posts
 Posted 07/09/2009  06:53 am  Show Profile   Bookmark this reply Add chris12018 to your friends list Get a Link to this Reply
You can also demand your shipping costs to & from. Due to the fact that this is not what you bid on. Make sure you go through pay pal. I have had similar dealings (more than once) & my shipping costs were refunded to include shipping the item back.
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SeatedNut's Avatar
United States
2797 Posts
 Posted 07/09/2009  07:59 am  Show Profile   Bookmark this reply Add SeatedNut to your friends list Get a Link to this Reply
What am I missing here?


Quote:
The sr no wasn't even the same!


Was it the note from the photo in the listing or was it a replacement or lesser quality? Now you state it was due to the seller's inability to grade?


Quote:
He said he didn't know anything about banknotes, and thought excellent was well... excellent, and didn't know what XF was


I am unable to read between the lines on this one.
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wd1040's Avatar
United States
3098 Posts
 Posted 07/09/2009  12:48 pm  Show Profile   Bookmark this reply Add wd1040 to your friends list Get a Link to this Reply
The note shown in the picture wasn't the one I received. Normally for these kind of mistakes, the note would be the same but something happened to it that caused the quality to drop from what was originally depicted. In this case, it was a completely different note.

As for the second part, I didn't know what I was writing, so here's what he said:


Quote:
I hope you can forgive me my mistake. I don't know what an XF note is. I thought it was describing the condition.
Really I am sorry.

SORRY!


He has already refunded me by paypal, so everything's good!
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SeatedNut's Avatar
United States
2797 Posts
 Posted 07/09/2009  1:22 pm  Show Profile   Bookmark this reply Add SeatedNut to your friends list Get a Link to this Reply
Okie Dokie.
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vermontensium's Avatar
United States
16679 Posts
 Posted 07/10/2009  05:34 am  Show Profile   Check vermontensium's eBay Listings Check vermontensium's eCrater Listings Bookmark this reply Add vermontensium to your friends list Get a Link to this Reply
Plain and simple. Don't deal with this person ever again. Once is enough for me
swcoin.ecrater.com
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CoinHunter53562's Avatar
United States
2049 Posts
 Posted 07/11/2009  10:23 am  Show Profile   Bookmark this reply Add CoinHunter53562 to your friends list Get a Link to this Reply

Quote:
Plain and simple. Don't deal with this person ever again. Once is enough for me


I would agree from the standpoint that he is selling something he knows nothing about, and doesn't know the proper method to ship it. But, I can't agree if you're saying this because he made what appears to be an honest mistake. Just think, if we all decided not to buy from either an individual or a business that made an honest mistake, no commerce at all would get done worldwide.

I'm not trying to single you out per se, but I think alot of people in this thread were overreacting to the situation.
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KenKat's Avatar
United States
4085 Posts
 Posted 07/11/2009  10:40 am  Show Profile   Bookmark this reply Add KenKat to your friends list Get a Link to this Reply
I agree 100% with CoinHunter53562 on this one and am glad the original poster was satisfied with the resolution.

I had an ebay transaction not go well and I too felt the outrage of the "ripoff". I was ready to neg and file a dispute but contacted the seller first. She was very apologetic, refunded my return shipping as well as the full original price/shipping and even a little extra to cover PayPal fees for the shipping credit.

I just left no feedback on the transaction.

Always make an attempt to work it out first. That's my opinion at least.

Ken
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Napoleon31ft's Avatar
United States
528 Posts
 Posted 07/11/2009  11:21 am  Show Profile   Bookmark this reply Add Napoleon31ft to your friends list Get a Link to this Reply
Sometimes dealer will find a photo of whatever they are selling and use that instead of taking a picture of an item on ebay. Like when someone rips a photo of a proof set off of the US mint website.
Well if this guy doesn't do much coins a paper money then he might of just found a picture of the note and used that not worrying about it at all. It so then that is just a case of not knowing about how to list paper.
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CoinHunter53562's Avatar
United States
2049 Posts
 Posted 07/11/2009  12:38 pm  Show Profile   Bookmark this reply Add CoinHunter53562 to your friends list Get a Link to this Reply

Quote:
I had an ebay transaction not go well and I too felt the outrage of the "ripoff". I was ready to neg and file a dispute but contacted the seller first. She was very apologetic, refunded my return shipping as well as the full original price/shipping and even a little extra to cover PayPal fees for the shipping credit.

I just left no feedback on the transaction.

Always make an attempt to work it out first. That's my opinion at least.


I too have felt the outrage of feeling like I was ripped off. In fact it just happened last fall with non-coin related stuff. Initially it didn't seem like the seller was going to do anything about it, but he eventually made it right. I gave him another shot and he got it right too. Now he is one of my best suppliers for items I use in my business.

When I first started doing ebay, I did nothing but buying for the first few months (one to buildup feedback, and two I was addicted...lol). Anyway, I bought a low priced baseball card of my favorite player from the 1970's. It arrived wrapped in toilet paper, and stuffed inside a regular envelope with no further protection. To make matters worse, it looked like it had been run through a washing machine a time or two. So I was irate, and sent the seller a nasty email. He got a little defensive but offered a full refund anyway. I immediately slapped him with a negative, and looking back I think this situation is very similar to that of the OP. The guy was selling something he knew nothing about as far as proper grading and shipping methods. In retrospect, it was probably an honest mistake (he claimed he thought the card was in good shape for being almost 30 years old, but to a collector of these it was in terrible shape). I wish I hadn't given him a negative, and just a neutral or no feedback at worst. So I guess I am giving the advice here so that others don't unfairly treat sellers, and also so that they don't do something they may realize is wrong down the road but can't be changed.

My guess here is that many suggesting the immediate negative or chargeback probably have little to no experience on the ebay selling side. I may be wrong, but that's the impression I get.


Quote:
Sometimes dealer will find a photo of whatever they are selling and use that instead of taking a picture of an item on ebay. Like when someone rips a photo of a proof set off of the US mint website.
Well if this guy doesn't do much coins a paper money then he might of just found a picture of the note and used that not worrying about it at all. It so then that is just a case of not knowing about how to list paper.


Very good point. He may think a note is a note, so any stock phote will be fine just the same. I think wd1040 did a good job and how he handled it and probably educated the seller on better ways to sell notes going forward. :)
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Jaobler's Avatar
United States
6385 Posts
 Posted 07/13/2009  11:23 pm  Show Profile   Bookmark this reply Add Jaobler to your friends list Get a Link to this Reply
I've only left negative feedback once. I bid on and won an 1821 large cent graded VF-20 in an Accugrade holder. The photo was terrible but you could read the printed label clearly enough. Accugrade can't be trusted for mint state coins but they are fairly close on circulated coins. They also try to identify "problem" coins and describe the problem (cleaning, corrosion, etc.) on the label. This coin had a no-problem grade. An original VF-20 1821 large cent should sell for a couple hundred dollars.

My winning bid was a mere $36 or so including insured shipping and I immediately paid by Paypal. I never got the coin and the seller was slow to respond to repeated emails. She eventually claimed she had mailed it and it must have been lost in the mail. However, she could not offer any proof of mailing or provide a tracking number. It was clear to me that she was unhappy with the low winning bid and never sent the coin. I filed my dispute with Paypal, got my refund, and left negative feedback. It was richly deserved IMO.

WD1040's experience appears to be a fairly harmless seller mistake which has been adequately corrected. You should save negative feedback for the true liars, cheats, and slimeballs.
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