Wizard Supply Co. Slow Shipping! Your Thoughts.

I have always gotten my stuff in about 5 or 6 days after ordering, as long as I placed it between Sunday and Thursday. 7 to 8 days for orders placed on Fridays and Saturdays. I live here in Eastern NC about an hour and a half from the state line. I do not get a tracking number either. Sure would be nice to have one though

Just received an email from Wizard stating that they were back-ordered and the item shipped today. Have to believe them about the back-order "but" and this is many "buts", (1) why didn't they tell me there was a back-order problem in the beginning, (2) why, on their site did my account say processed and completed on 20 May. (3) why, 1 hour after I fired off a nasty email to them did the back-order arrive and my package was shipped.

Thats all but I would still like some opinions. Cant believe a company this size does not have tracking.

It is amazing and true...the post office, as large as it is, does not have tracking.

My wizard orders have always gotten to me fairly quickly, but have been heavy enough that Fedex Home Delivery was the best option.

I like Wizard's webpage, the items they sell and their prices.

I did have problems with them this past year. I liked a coin case they had. I started the calling first part of December. For days no one would answer. I sent E mails. No answer. Mid December I did make the online order.
Well into January I received the coin case, with the wrong trays. I had ordered the trays, that they had linked to the case I ordered.
After a few days of calling I did catch someone in the office. Told them my problem. The lady, with phone in hand, walked to the area where the coin cases were, with her boss, and they told me what trays would work with my case. I selected and ordered 6 trays based on what they told me. They also told me they would send a document to send back the wrong trays. After about a week with no response to my E mail, asking if they were shipped. I called again. They said they were going to call me, because the trays I ordered were not the right ones for the case I have. "They were going to call me" They new I was not happy with their service, but did not address that issue. Also they did not send the document for the return of the wrong trays.

I will not order form Wizard again.

I've had several transactions with Wizard and they have always delivered within 7 days. They have also been helpful when I wanted to amend orders after they have been submitted.

So we have about equal, bad and good. I personally will let my problems with them pass on but I will look twice at other vendors before ordering from them. A quote from above. "there's only two of us here, sometimes orders get messed up...". This shows a bad lack of customer training which I think is the problem with Wizard right now. Never tell your customer that you are understaffed or are having interior problems. Well, anyway you guys have been a big help with your different insights into this post.

edgman

Edgeman,

They could be right .. could have just been bad luck, for a couple of us. But I do know, because they told me, that they had went to a coin show in Florida, and their office pretty much stopped working.

As for the coin cases. I think if you know just what you want, and what will work. Then you might be ok.

I now have two Lighthouse coin cases. I ordered the second one, to fit the wrong trays I first received from Wizard. I found that case on E bay, from Vernon coins, It was a very good price and free shipping.

For the cases, I guess trying to mix the trays can be a problem.
Some of the trays are different heights. For example: you can put six 2X2 trays into a case or four that hold slabs. The second case I got I did put one tray for slabs and the others 2X2's it seems to work.

Oh.. and the lighthouse 2x2 coin holders seem to work best. I started out using Intercept shield holders, they fit to tight.

goldrush58

Great info on the cases but seemingly bad for me because I will be using intercept shield 2x2's only. How tight do they fit? I was going to order the aluminum case that takes six trays for 2x2's. Wanted to add 2 certified trays also.

omahaorange

Among my many varied careers I used to teach customer service to firms who had problems with theirs. What the woman from Wizard told you just violated two of the cardinal sins of customer service. I also used Vernon Coin before and was pleased with them.

edgman