I recently sold a 2008 1/4 ounce Proof Buffalo on E-bay. The title of my auction states that the coin is a 2008 1/4 ounce buffalo. As does the title of the Description, and the first line in the description also states that the coin is a 1/4 ounce Proof Buffalo. Unfortunately I had a typo in my auction when I stated that the Buffalo contained 1/2 ounce of gold instead of 1/4.
Like I said my typo was in the description after the above mentioned.
The coin sold and I shipped it out as soon as I received payment.
Here is my dilema. Yesterday I got an e-mail from the buyer, here it is.
Hi,
I received the coin today. . .Your auction item description states
that the composite of coin contains 1/2 oz gold. The COA states
1/4 oz. Since I am not a coin expert, I reason I purchased the
coin is I thought the coin contained 1/2 oz gold as stated. I ask
that you consider a mutually agreeable partial refund. . .
I realized this was my mistake so I checked out the buyer's positive feedback rating and found that he does know a thing or two about coins. His last 30 auctions have been for a combination of bullion coins and collector coins such as the 2009 UHR double eagle,
Indian Head cents, a couple of Morgans, etc.
Not taking that into consideration, I did what I thought was right and told him I would issue him a full refund and I apologized for the inconvienence.
He sent me another Email this morning:
Hi again,
Thank you for your response. . .Based on this response, you
appear to be an honest and sincere person, as am I. To help
bring this to closure, I am still amenable to a partial refund. I
ask for your thoughts here, if not I will comply with your request
to return the coin.
Thank you for your consideration . .
I replied to him that I cannot send a partial refund since the coin has collector value that far exceeds the spot price of gold.
Am I handling this the right way?
Posted 05/06/2010 12:50 pm
