| Author |
 Replies: 32 / Views: 3,835 |
|
|
|
Pillar of the Community
1028 Posts |
I have personally been a seller who has been ripped off by a buyer on ebay. Because of that experience I can tell you two things. First, don't worry, you will have no trouble getting your money back. You have several avenues for stealing a seller's coin (I know you didn't do that) and keeping your money...trust me, it's all in working the system and using specific language during disputes. Second, your messages to the seller were not appropriate at all. If somebody came at me like that I would also go on the defensive. The messages assumed his guilt, which isn't proven. They also were not at all conclusive towards you solving the problem and getting the coin, which I assume is the ultimate goal. If I was addressed in such a rude, arrogant, and condescending manner, I might take such offense that I would make no effort to see if I made a shipping error or to resolve your problem. |
|
Pillar of the Community
United States
1081 Posts |
I have to agree with the above post. As a neutral third party, after reading your messages, I would have immediately been on the defensive. You first state you're no longer going to be a customer. That's fine, but now he has even less motivation to help you resolve the problem. Yes, you may give negative feedback, but in his mind, he's probably already expecting it. I do think some of your shipping advice was good, especially the name issue, however, you came off as condescending. No rationale business person would want to deal with a person like that. I do believe a simple mistake was made on the seller's part. However, I don't think you handled it in the best way. IMO, I would have simply stated that there was no coin in the mailer and it did not appear to be tampered with. From his response, I would have replied back that "I still feel it was a simple mistake, but I am forced to open a complaint against you." I do wish you luck with the process.
|
|
Bedrock of the Community
United States
10045 Posts |
Perhaps the buyer jumped the gun a little bit, but if I just spent all that $$$, and received a well-sealed package, sans coin...I might be a little riled too. As a seller of coins, I would expect some anger if a buyer received an empty package. The real problem is not some understandable shock/anger--it's that missing high-value IHC. Still...it never hurts to step back, cool off, and stay constructive. For my part, I package my coins very carefully, and never had a coin bought from me disappear in the mail. |
|
Pillar of the Community
 United States
1817 Posts |
Thank you all for your frank unguarded comments. I knew this would be like opening a can of worms, but it's refreshing to hear other viewpoints. Necessary, even. As far as the hobby goes, I believe (to paraphrase Abraham Lincoln)... You can't please some of the people all of the time, all of the people some of the time, so you might as well please yourself 100% of the time.
Apologies to those that think I'm flippant and rude, but there are worse things in life than simply losing a coin in the mail. I'll let you all know how it turns out, I'm over my rant now, so it really doesn't matter win or lose.
|
|
Bedrock of the Community
United States
10635 Posts |
Quote:
Here are the messages between the dealer and myself. That relationship went south quickly, not surprising that s/he became defensive due to the high cost of the original purchase...
Dear snl_coins,
Hi I received your package without the coin inside. It was not rifled with in any way, nor had the mailer had any holes. So I guess I am out my $224.98 and no coin. Can you check and see if you maybe sent the wrong coin to another bidder? I only received the mailer with the invoice. If the mailer been tampered with, I wouldn't have signed for it. Very disappointing; I won't buy from you again At least part of the reason your relationship "went south" could be of the use of your words "I won't buy from you again" at the end of your message. Just a thought. If it was me, my first action would have been to call or visit my local post office right away. If indeed you had to sign for the package with insurance and it contained no contents, I'd open a case of mail fraud. If it turns out only to be an honest mistake on the part of the seller and you do get the coin, then the fraud case could be dropped. And opening such a case with the post office might "encourage" the seller to look a bit harder for this missing coin. Between the post office, ebay and PayPal, I'd say you have a pretty good chance of receiving a full refund, sooner or later. Good luck... keep us informed as to the outcome of this issue. |
|
Pillar of the Community
United States
1817 Posts |
UPDATE:
Well, I'm really embarrassed and basically I have egg on my face... Oops. The outcome is getting another exact identical package sent on the same day with the coin inside it, 3 days after the first one. I apologized profusely to the seller and for "jumping to conclusions" but I have never received 2 mailings on the same bin auction, one with the item, one without. It's unfortunate the empty came first. Man, do I feel bad, but I am not sure what to think originally, now at least I have an idea what to think should this occur again. Yes, I was totally wrong and I admit it. Thanks for your constructive comments, all, it helps!
|
|
Pillar of the Community
1028 Posts |
I'm glad the whole thing worked out for both you and the seller. I have no clue why a seller shipped an empty package at all, but who cares, all is well that ends well I guess.
|
|
Bedrock of the Community
United States
10045 Posts |
Quote:
I apologized profusely to the seller and for "jumping to conclusions" but I have never received 2 mailings on the same bin auction, one with the item, one without. All's well that ends well!  But yeah--who would have guessed you'd get a duplicate package with the coin? I sure wouldn't have... |
|
Moderator
 United States
16679 Posts |
Life goes on ;-)
swcoin.ecrater.com
|
|
Pillar of the Community
United States
1213 Posts |
I'm glad that worked out for you and that you got the coin you paid for.
|
|
Valued Member
United States
297 Posts |
Another reason why not to jump to conclusions and leave negative feedback on ebay until all ends have been exhausted. |
|
Pillar of the Community
United States
2757 Posts |
That's a weird story - an empty mailer with just an invoice before the coin arrived? Not sure why they'd waste the time/stamp on that one.
anyway, really nice 1875. Check the date under a loupe, lots of not-so-uncommon overdates for that year. Your set sounds nice! Patience with those remaining dates is the key, but it seems like you got that under control.
|
|
Rest in Peace
 United States
1380 Posts |
My guess would be that the coin was packed up, ready to ship and the packer suddenly went "oh, crap, I forgot to put the invoice in. Oh well, i'll just stick it in another mailer and send it separately." I've done that myself more than once. Unfortunate that that mailer got to you first.
|
|
Pillar of the Community
United States
1424 Posts |
or, the seller packed the invoice and THOUGHT he put the coin in and sent it. Then, he found the coin and knew who it was sold to and packed it up and sent it along. Was there another copy of the invoice in with the coin?
|
|
Pillar of the Community
United States
2757 Posts |
actually, I'm curious about what dates/times the 2 envelopes are postmarked.
|
| |
Replies: 32 / Views: 3,835 |
First Page
Posted 10/26/2011 2:55 pm
