| Author |
 Replies: 12 / Views: 1,709 |
|
|
Valued Member
United States
297 Posts |
I purchased a lot of 33 foreign coins from a guy in California. I received the package today and it had been ripped and only 20 coins were left. The original packaging looked ok and the apology message from the USPS was from San Francisco so the package was damaged pretty early in the shipping process.  It was only a $2.00 + change auction with $2.00 for shipping so I am not really out any money. The coins I did receive all appear to be regular stuff so I highly doubt that anything important was lost. That being said, I am still kind of dissapointed but I don't think there is really anything I can do. Or, for the $4 I spent, nothing worth taking the time to do. I don't feel it was the sellers fault so I think he deserves a positive review. Does anyone think there is any recourse that is worth my time or should I just chalk it up to the law of averages and move on? In perspective, if I had to choose a single item I have received in the past year to be damaged in the mail, this package would easily be in my top 3. Edited by Granite
12/02/2011 4:59 pm
|
|
|
|
Pillar of the Community
United States
3540 Posts |
It is the seller's responsibility to package the items accordingly....regardless of the money involved.
|
|
Valued Member
United States
320 Posts |
If improperly packaged, I would address it with the shipper, if for nothing else than to inform them of it so they can address the issue for future shipments. But items can be packaged properly and still be damaged.
Personally, I'd leave good feedback first, then send something to the shipper and make it clear you are not needing a refund or anything but this did get there damaged so they know. And I would neither request or accept a refund.
|
|
Pillar of the Community
Canada
4944 Posts |
I would leave him a positive feedback, In my opinion it wouldn't be fair for him to receive a negative because the shipment was damaged after he had sent it, so it was USPS's fault.
|
|
Bedrock of the Community
United States
10284 Posts |
You really should contact the seller. If I had a message sent to me and I was the seller, I would most likely send another 13 like quality coins free. I would prefer to do that than get anything less than perfect feedback. It is the sellers job to make sure that a package will make the trip safely. The contents should have been packed expecting the worst of handling.
|
|
Pillar of the Community
United Kingdom
2869 Posts |
I disagree. At that low level of sale - and given both paypal and ebay fees the seller was not making anything out of that sale at all. If he packaged it reasonably then it was not his fault that the mail system let him down. He could insist on a much higher level of postage - to protect himself from that happening again - but would buyers pay it - I doubt it. Leaving him negative feedback would be a way over the top reaction for such a low value item. Indeed it would probably put him off selling the like again - it would do me - and nobody would win out of that. |
|
Moderator
 United States
23522 Posts |
Quote:
Or, for the $4 I spent, nothing worth taking the time to do.
I don't feel it was the sellers fault so I think he deserves a positive review. This. Be real, guys. |
|
Valued Member
Australia
490 Posts |
I agree that as a courtesy you should let the seller know, agree with comments that you should also leave positive feedback and say no refund required. I would also let UPS know, again not to push for compensation but just to let them know we notice and care... If in future they damage / misplace something else, you will be glad that this one is 'on the record'.
|
|
Rest in Peace
United States
9104 Posts |
First, +FB.
Then, an unemotional note to the seller, explaining exactly what happened, with a pix of the package. 33 coins should have been in a box, unless very well packaged in a bubble mailer. Make no demands, just be informational.
If he refunds or replaces, as he should, thank him. Otherwise, chalk it up to hit shappens.
|
|
Pillar of the Community
1028 Posts |
Every single time one of these threads pops up with the gray area questions of what to do with feedback I say the same exact thing. Nobody ever mentions it and usually after I do, some people comment on how it might be the best course of action.
Don't leave any feedback at all.
You don't have to. In every case where the transaction wasn't really that great, but it's not really the seller's fault...it's the best thing to do. If you were not completely satisfied, you should not feel compelled to leave positive. That being said, unless there is complete neglect, incompetence, or fraud, you should not leave negative. Neutral is basically as bad as negative. Judging by the fact that USPS sent a note, I'd say the seller did a fine job of packaging and they messed up. Write him a note telling him USPS messed up and just move on.
|
|
Pillar of the Community
2222 Posts |
Quote:
Quote:
Or, for the $4 I spent, nothing worth taking the time to do.
I don't feel it was the sellers fault so I think he deserves a positive review.
This. Be real, guys.  Sounds like you already know your answer. |
|
Pillar of the Community
United States
1424 Posts |
|
|
Valued Member
 United States
297 Posts |
I had a busy weekend so I finally got around to leaving the seller an email on Monday. As of now (Wednesday evening) I have not heard back for him. My email basically said "I just wanted to let you know I received the coins in the mail on Friday but the package was damaged. The package was ripped open somewhere around San Francisco and only 20 of the 33 coins arrived. I am not sure if anything could have been done, but I was just bringing it to your attention."
I have not left him feedback as of yet. I never intended to leave non-positive feedback, but I do like hesgut's idea of not leaving feedback at all. Life moves on and so will I. Now, it's time to try to figure out the country of origin for some of these things.
|
| |
Replies: 12 / Views: 1,709 |
|
Posted 12/02/2011 4:31 pm
