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Need To Let Off Steam! 1970 Washington. AU-50

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New Member

United States
19 Posts
 Posted 01/31/2012  8:11 pm Show Profile   Bookmark this topic Add Catalyst1221 to your friends list Get a Link to this Message Number of Subscribers
To make a long story short. Bought a box a Lincoln pennies and sorted the copper. Drove to my local PNC bank and used the coin counter to deposit the leftover Lincolns and any other change I had accumulated. It was a whopping $39.77 MINUS one 1970 quarter and one penny which the machine spit back out at me. (39.77 + 00.25 = 40.02), basically two Jackson bills. I thought well this quarter has a few marks and scratches and the machine probably does not recognize or dislikes this coin. Wait in line to the teller and explain her my situation. "I would like this in cash, and it would not take this quarter." *Slides paper receipt and quarter to the teller* "May I please have two $20 bills."

What comes next is flabbergasting (for me).

Maureen the teller: "No. The machine didn't take that coin and we don't accept mutilated coins?"

Me: *FLABBERGASTED* "This coin is not mutilated, you can clearly see the date 1970 right here. This is George Washington's Face"

Maureen the teller: "We will take mutilated paper bills but we do not accept mutilated coins. This is not legal tender. You will have to use that at a store."

Me: "Is there a supervisor I can speak with."

Maureen the teller: "My manager is over there." *Stands still and stares at me.*

Me: "I would like to speak with them."

THEN! Maureen *SLYLY* walks over to the teller manager and says, "This man is trying to give me mutilated coins, and I told him we don't accept mutilated coins. Do we accept mutilated coins?" The manager looks over to me with a face of disgust and shakes her head. Maureen walks back over.

Maureen: "My manager says we cannot accept mutilated coins."

Me: "Do you have a supervisor I can speak with." She tells me who her manager is again. "Is there somebody I can speak with."

Maureen: *Points to front table at the entrance of the bank.*

Me: "We're going to look for a solution."

As I'm waiting at the table a SUPERVISOR finally asks if I need help. He hears my spiel, and I ask him if it's true that this quarter is mutilated and not legal tender backed by the United States as my teller said to me. Mind you, this 1970 Washington obverse has a CLEAR depiction of George Washington and the date. The reverse shows the eagle, and quarter doll*r is legible only due to a scrape which has left the "a" unreadable. Some explaining on how all I wanted was two $20 bills from the (39.77 + 00.25 = 40) instead of one 20, one 10, one 5, and 4 ones which is even a pain the butt to type out. He asked the name of the teller. He takes my plethora of bills and I see him go over and speak with the teller manager. Maureen has actually stepped aside for the moment. The supervisor comes back with my $20 in very nice business manner, and I thank him for his help. I don't think he was too excited to hear a teller saying a fractional reserve bank will not accept money that is completely legit.

I wonder if the same thing would have happened had it been my Seated Liberty quarter from 1857 which is heavily circulated so much every high spot is smooth as butter. If only I still had the quarter I'd love to see everyone's reaction to the image. Anyways, if you have any similar stories or comments it would be warming to hear I'm not the only one. And don't forget she told me it was not legal tender, but to use the coin at the store. :)

Rest in Peace
Buddy's Avatar
United States
7075 Posts
 Posted 01/31/2012  8:52 pm  Show Profile   Bookmark this reply Add Buddy to your friends list Get a Link to this Reply
I am sitting here shaking my head. I don't blame you for needing to let off steam. I can hardly believe that someone would refuse a quarter -- and I believe you when you say it's clearly a quarter -- I mean, what else could it be? Geez -- it's not like you had a funny-looking hundred dollar bill.

I had an incident with a teller once but it doesn't begin to compare with what happened at your bank. I simply wanted to move some money from my passbook savings account to my checking account and she INSISTED on 'only one transaction at a time' and counted out the money and pushed it to me. I pushed it right back, she counted it again and gave me the deposit slip.

I sort of get it that banks don't want people coming in with bags of rail pennies but a scratched quarter....doesn't make sense. Kind of makes you wonder where Maureen will be working next week -- fast food or bank VP?
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nickelsearcher's Avatar
United States
15394 Posts
 Posted 01/31/2012  9:01 pm  Show Profile   Bookmark this reply Add nickelsearcher to your friends list Get a Link to this Reply
I'm wondering why you thought this was worthy of such a battle ...

Me ... I would have pulled a quarter out of the stash in my truck to make the $40 ... smiled to the tellers as I made it right ... spent the offending coin at a local 7-11 .... and that move would have served to preserve the relationship at your local dump bank.

Wanna bet on how well you and your jug of change will be received there next time you walk in the door?

You won the battle ... but alas I suspect you might have lost the war.

David
Take a look at my other hobby ... http://www.jk-dk.art
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ram96's Avatar
United States
417 Posts
 Posted 01/31/2012  9:07 pm  Show Profile   Bookmark this reply Add ram96 to your friends list Get a Link to this Reply
Welcome to the forum.

I thought banks deal with money. Don't they pull out mutilated money anyway before returning it to the mints. So what is the deal with taking a messed up quarter.

I would visit that bank as little as possible.
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augsburger's Avatar
Germany
1062 Posts
 Posted 01/31/2012  9:49 pm  Show Profile   Bookmark this reply Add augsburger to your friends list Get a Link to this Reply
seems that the whole ethos of "the customer is always right" can often turn into the "the teller is always right", the reality is if people take the "...always right" issue then you are going to end up banging your head against the wall.

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biggfredd's Avatar
United States
9104 Posts
 Posted 01/31/2012  11:01 pm  Show Profile   Bookmark this reply Add biggfredd to your friends list Get a Link to this Reply
, Catalyst1221!

You may be talking yourself out of a goodie.

1970d quarters have been struck on dime thickness blanks. They will weigh light, and every one I've seen is a weak strike and has a scratch on the lower right field.

They sell for around ten bucks.
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biggfredd's Avatar
United States
9104 Posts
 Posted 01/31/2012  11:08 pm  Show Profile   Bookmark this reply Add biggfredd to your friends list Get a Link to this Reply

Quote:
Don't they pull out mutilated money anyway before returning it to the mints. So what is the deal with taking a messed up quarter.


They only get scrap value for mutilated coins.
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SteveCaruso's Avatar
United States
1796 Posts
 Posted 02/01/2012  12:45 am  Show Profile   Bookmark this reply Add SteveCaruso to your friends list Get a Link to this Reply
First, welcome to the forum. :-)

Second, methinks you caught that teller in an odd spot. It can happen anywhere.

She obviously didn't grasp the concept of legal tender right off the bat (a United States coin is legal tender, period; however, this does not preclude someone refusing it as payment under a private policy, so the excuse of "[We] do not accept mutilated coins. This is not legal tender. You will have to use that at a store." is naïve: QED). What's worse is that she probably realized her mistake a beat after she spoke it, but was not willing to back down from it due to embarrassment, poor gal. :-)

I am always surprised about how little some bank tellers actually know about the currency they work with on a daily basis. At one of my local banks they're more savvy than most, but that's because they're always sure to ask me whenever they come across something unusual or fun and I'm always happy to oblige. :-)
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Broken-Coin's Avatar
United States
1812 Posts
 Posted 02/01/2012  01:42 am  Show Profile   Bookmark this reply Add Broken-Coin to your friends list Get a Link to this Reply
I'm glad that I wasn't the person waiting in line behind you ☺ ☺ ☺
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Jayman931's Avatar
United States
2651 Posts
 Posted 02/01/2012  02:26 am  Show Profile   Bookmark this reply Add Jayman931 to your friends list Get a Link to this Reply
I didn't read all the answers...imo...as you search...drop the coins in tubes that you have marked so they reach a full roll...then go to you bank and exchange them.....walla...
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John1's Avatar
United States
56855 Posts
 Posted 02/01/2012  05:54 am  Show Profile   Bookmark this reply Add John1 to your friends list Get a Link to this Reply
Catalyst1221, if that is your bank you are going to get the stink eye for a long while. Good luck getting any boxes of coins from them.

biggfredd, I was thinking the same think about the quarter being struck on a dime planchet.
John1
New Member
United States
19 Posts
 Posted 02/01/2012  05:56 am  Show Profile   Bookmark this reply Add Catalyst1221 to your friends list Get a Link to this Reply
David - My first reasons were her teller methodology. With all respect to age, I am 25 (turned Dec. 21 2011) and would put her on mid 60's. As this bank is where I started my account many years ago and frequent often for deposits/withdrawals it was clear she was a new face in the sea of tellers. I cannot assume 100% but she seemed to take a personal bias against me over subtlety of the quarter. Getting this "new" vibe from her it also seemed as if she wanted all transactions to run smoothly. You know, she didn't want to be that new teller who accepted mutilated coins. Now say for instance, you walk back out to your truck and grab a quarter. You have spent time going in and out of the bank 1.5 times. You wait in the line 2 times, as I believe this teller would not wait for you to return to the transaction. Skip ahead one beat of the line and unfortunately you get Marueen... again. We could say hey Maureen, picked out a different quarter from my vehicle. And it's possible Maureen would say sir I'm sorry we do not accept mutilated coins. *Sound of record player being scratched to a stop.* Now not only have you lost out on 2x your Time Value of Money, but to hoot your money is value-less. In my case, for a split second... it was a bit intimidating to feel like I was crazy in front of a LARGE line of people waiting (hopefully you were not one of them because your TVM would have heavy losses for the day) to possibly try and exchange coins in similar conditions to mine as I held out the quarter in front of my face to see if this was really happening. So now not only was I completely flabbergasted but being provoked as she would not respond to my request to speak with a supervisor. Luckily though, sorting through the pre-1982 Lincolns making sure to weigh each 1982 found to an estimated weight of 3.11 grams and not those phoney bologna 2.51 copper plates. This was my hedge for TVM. Hooray. Hedging gave me some extra time to speak with a supervisor. And the least, what better way to network through a personal unplanned meeting in your favor with bank super-execs. Maureen certainly has qualifications. In the banking world I do not believe she is suited to stand or maintain any tier in a banking facility. If she gets a run down of the drills for the sea of bank tellers and gets an A+ from now on I'm glad I was able to help. If she is no longer servicing duty as a bank teller then it would not be bothersome. All this over a quarter, right?

Buddy - If tellers are going to use their own mannerisms, us customers should really be given notice. A new sign something like, "Tellers will only produce one transaction at a time. If you need other transactions get yourself back in line. FDIC insured."

Burger - I cannot even imagine what would have happened if I handed her a roll of pennies with one the 13 Canadian cents that were found. I could see her saying this man is trying to import Canadian cents and export American cents. That's a whopper $10,000 fine and up to 5 years in the slammer. *Maureen presses bank robbery button underneath counter*

biggfredd - Great knowledge I'll be on the look out now!

Steve - If your tellers are ever looking to transfer, I may know of a new teller opening at a local PNC branch.

Jayman - That's a nice idea. However, my branch PNC renovated the interior and now includes a private separate room just for two coin counting machines. Now when you're standing in line no more dodododo SHHHHHHH do.. do. All in its own private closed door room.

New Member
United States
19 Posts
 Posted 02/01/2012  06:12 am  Show Profile   Bookmark this reply Add Catalyst1221 to your friends list Get a Link to this Reply
John I disagree. Maybe they will profile me, and in fact one of the tellers was in the same graduating class of my high school. They would easily know my name. I'm sure the thought of them losing a customer over a new-bee teller, telling customers their money is illegal tender would be the last thing to give ME the stink-eye. My only worries now will be if they address me Mr. Adam upon immediate entrance and exit of the building. "Welcome,... Mr. Adam." and "Have a wonderful day, Mr. Adam. Your coins are ALWAYS welcome here."

Ehh maybe a little to far.
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coinvet's Avatar
107 Posts
 Posted 02/01/2012  1:32 pm  Show Profile   Bookmark this reply Add coinvet to your friends list Get a Link to this Reply
FUNNY TELLER STORY
A few years ago I went to a bank ... waited in line and then walked up to a young bank teller .... I think she was new to the job .... I asked for a "dozen rolls of quarters" ... she handed me 6 rolls of quarters ... I said "I asked for a dozen rolls" .... she said "YES" ... I said "but I wanted a dozen rolls" ... she said "I gave you a dozen rolls" I said "you gave me 6 rolls". She said "yes, that is your dozen rolls" ... I said "but there are 12 in a dozen" ... she said "I thought that was only for eggs". TRUE STORY
Edited by coinvet
02/01/2012 1:33 pm
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jbuck's Avatar
United States
187702 Posts
New Member
United States
19 Posts
 Posted 02/01/2012  4:19 pm  Show Profile   Bookmark this reply Add Catalyst1221 to your friends list Get a Link to this Reply
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