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A Moral Dilemma About A Coin Mixup

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ninamason's Avatar
United States
1227 Posts
 Posted 10/09/2012  04:27 am Show Profile   Bookmark this topic Add ninamason to your friends list Get a Link to this Message Number of Subscribers
So, y'all know the seller I recommended a couple of weeks ago on ebay, svarady? I got my package from him, and it was wonderful--neatly shipped, everything as described . . .

. . . except for one thing, which he had warned me might be wrong. I bought a silver shilling from him from 1881. The shilling as I was bidding on it had sustained PMD that was not regular wear, which is why I was able to afford it (my max budget for a coin that isn't a Peace or Morgan is $10, and this particular shilling looks to go on the Bay for an average of $16-ish when I first checked).

The shilling I received was an 1878 in much better condition than the one I bid on--still worn, but definitely not with the PMD in the pictures.

I contacted him to let him know that he had, in fact, switched them by mistake, offered some diagnostics to confirm it was the wrong shilling, and asked how he'd like to proceed--although I didn't say so outright, I expected to be asked if I'd be willing to switch, given that I got this thing for like five bucks (answer: yes, because that's a big price discrepancy).

The response was apologetic in the extreme--he's sending me the coin I bid on plus a Buffalo nickel, and refunding my shipping, and asked me to hold off on giving feedback until I have these coins in hand. To me, this is way over the top--mixups happen! It's not like I bid on an UNC Trade dollar and got a VF Morgan--I bid on a damaged shilling and received the same coin, in better condition. I'm not trying to complete a shilling set, either, and the condition isn't of huge concern to me--I've been in love with Victorian England since I was four and first encountered Sherlock Holmes, and I was just thrilled at the chance to own a piece of money that Arthur Conan Doyle might have used (and that my dear Holmes loves to hand out as tips).

I sent him a message as soon as I got home that sending "my" shilling is unnecessary and that if he hasn't already dropped it in the mail, I would like him to relist it so he can recoup some of what he'll have lost on the shilling he sent me (since he did not indicate at any time in any way that he wanted me to return it). However, I don't know if I caught him in time, because of the hours I work.

If he writes back that the damaged 1881 on which I bid is already in the mail, what should I do? This man has been so sweet to me, holding off an invoice until my paycheque came in and combining shipping on several auctions so I could purchase multiple coins--I feel like I'd be stealing from my grampa by taking the second coin. Should I arrange return shipping for the 1878, or just send him a note of thanks and leave him the most amazing feedback ever? What's the protocol on this? I just started purchasing on the Bay a couple of weeks ago and I have no idea what standard procedure is.

What would you do in my shoes?
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matthewvincent's Avatar
United States
3486 Posts
 Posted 10/09/2012  04:53 am  Show Profile   Bookmark this reply Add matthewvincent to your friends list Get a Link to this Reply
Protocol?
Beyond what you have done take the advice of Jiminy Cricket and "Let your conscious be your guide."

If the seller sends you the 1881 then you could write back and relate just how bad you feel about the mistake.
Also, this is not a question of big money. Perhaps the seller is willing to absorb the loss in an effort to retain your good will.

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oh my florin's Avatar
Australia
1006 Posts
 Posted 10/09/2012  06:48 am  Show Profile   Bookmark this reply Add oh my florin to your friends list Get a Link to this Reply
That is very proffesional of both you and the seller and also thank you for your honesty ninamason cause in this world that is in very short supply
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ram96's Avatar
United States
417 Posts
 Posted 10/09/2012  07:09 am  Show Profile   Bookmark this reply Add ram96 to your friends list Get a Link to this Reply
Sound like both of you have gone the extra mile to resolve this mix up.

The shipping should not be that much so I would return the wrong coin to him. Enclose a hand written not thanking him for his efforts as well.

Sound like the kind of seller you would be willing to do business with in the future. The goodwill will go a long way for both of you.
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Dave H's Avatar
United States
1436 Posts
 Posted 10/09/2012  07:58 am  Show Profile   Bookmark this reply Add Dave H to your friends list Get a Link to this Reply
Why don't you simply ask him if he wants / expects the 1878 to be returned to him? That puts it in his hands, and if he says no, then you end up w/ an extra coin... If he says yes, then send it back w/ a note of thanks for all he did to correct the situation.
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enworb's Avatar
Australia
4411 Posts
 Posted 10/09/2012  07:58 am  Show Profile   Bookmark this reply Add enworb to your friends list Get a Link to this Reply
Personally I would keep the coin but would be sure to thank him by way of repeat business. He has clearly proved he is a good seller and thats sometimes hard to come by on ebay.

I sold an item on ebay and then forgot to send it. After two weeks the buyer messaged me and asked what was going on. I apologised, refunded the money and send the coins plus a few extras to avoid bad feedback. In doing so I gained one of the best regular buyers. It has developed into a relationship outside of ebay which is great because I no longer have to pay fees on items I send to him
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John1's Avatar
United States
56855 Posts
 Posted 10/09/2012  09:06 am  Show Profile   Bookmark this reply Add John1 to your friends list Get a Link to this Reply
I agree with Dave H.
John1
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Senex's Avatar
291 Posts
 Posted 10/09/2012  09:47 am  Show Profile   Bookmark this reply Add Senex to your friends list Get a Link to this Reply

Quote:
Why don't you simply ask him if he wants / expects the 1878 to be returned to him? That puts it in his hands, and if he says no, then you end up w/ an extra coin... If he says yes, then send it back w/ a note of thanks for all he did to correct the situation.

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noahs-numismatics's Avatar
Canada
3167 Posts
 Posted 10/09/2012  11:05 am  Show Profile   Bookmark this reply Add noahs-numismatics to your friends list Get a Link to this Reply
If you really don't want the coin, seeing as you know what his packages look like and his address is, don't open it and say return to sender on the envelope. Otherwise like the others said, just go back and buy from him again, seems like a great seller!
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ninamason's Avatar
United States
1227 Posts
 Posted 10/09/2012  4:53 pm  Show Profile   Bookmark this reply Add ninamason to your friends list Get a Link to this Reply
Got a message this morning--the new coins are already in the mail. I'm going to take Dave's, et. al.'s advice and ask if he'd like me to return the second shilling; I know to some people it's not a big amount of money, but to me, the cost of the second one would be prohibitive, so from my point of view, it's quite a lot to lose.

I did already place bids on a couple of "filler coin" foreign lots he's got going and if anyone here is impressed (it sounds like y'all are), please let me recommend him again (szvarady--I misspelled his name last night). The lot I received without incident was a set of Canadian cents that were actually in better condition than the pictures made them appear, and he's a genuinely sweet seller. So glad my first coin-buying experience on the Bay was this guy--the horror stories I've heard on CCF are what made me wait to purchase til now.
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Earle42's Avatar
United States
10038 Posts
 Posted 10/09/2012  6:44 pm  Show Profile   Bookmark this reply Add Earle42 to your friends list Get a Link to this Reply
How about showing him this thread nina? Your actions here speak volumes and from ehay you say he could surely appreciate it. It might even net all of us a new CCF family member.
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sdcoin's Avatar
United States
11 Posts
 Posted 10/09/2012  7:52 pm  Show Profile   Bookmark this reply Add sdcoin to your friends list Get a Link to this Reply
I agree with ram96. Return the incorrect coin with a hand written note. Great to hear that both sides are looking to resolve an honest mistake correctly.
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basebal21's Avatar
13014 Posts
 Posted 10/09/2012  10:01 pm  Show Profile   Bookmark this reply Add basebal21 to your friends list Get a Link to this Reply
I agree with those that said to ask him. If he says to keep it thank him and keep it, if not send it back to him.
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Dave H's Avatar
United States
1436 Posts
 Posted 10/09/2012  10:33 pm  Show Profile   Bookmark this reply Add Dave H to your friends list Get a Link to this Reply
Yes, I'm glad your first experience buying on E-Bay was w/ somebody that's such a good seller. Wish they were all as nice!

Let us know how it turns out
Edited by Dave H
10/10/2012 07:56 am
Bedrock of the Community
United States
20753 Posts
 Posted 10/10/2012  1:58 pm  Show Profile   Bookmark this reply Add just carl to your friends list Get a Link to this Reply

Quote:
Protocol?
Beyond what you have done take the advice of Jiminy Cricket and "Let your conscious be your guide."


Best and great advise.
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Bryan1315's Avatar
United States
14454 Posts
 Posted 10/10/2012  4:28 pm  Show Profile   Bookmark this reply Add Bryan1315 to your friends list Get a Link to this Reply
my opinion is if he has already sent you the one you ordered and paid you back for the shipping and since he has been so nice to you in the past, I would surprise him with his better condition coin back in the mail. It will be the perfect gesture on your part that you appreciate him being an honest seller and you will only be out the shipping you paid for anyway plus you got an extra coin for the time you had to wait. I am not saying this is what everyone else would suggest (and to be honest I didn't read what anyone else has posted) but it is definitely what I would do in a situation like this
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