How Many Set Of 2013 ASE Westpoint Mint Have You Bought?

I am REALLY getting tired of this!

I called the min this AM to tell them I was shipping back the 5 sets they sent and to tell them why. Linda answered. In the course of discussion, she told me that the customer service people are not supposed to tell anyone that the mint will pay the return shipping since it is not them, but the claims department who makes this decision! I told her I had been guaranteed by two other people there that it would be and was given the FAX number to send the information to.

She again told me that they are not allowed to tell anyone they will be re-imbursed shipping since it is all up to the claims department. I asked her why I was told this by two people. She said that she knows there is a turnover in the cs department, but she has been there since the start (sounds familiar - Crystal - the one who told me I would be re-imbursed said the same thing to me) and knows what she is talking about.

So what gives here? After 3 years of this nonsense, I admit I have lost my normally optimistic view of wanting to give the benefit of the doubt. I sent back the sets and cancelled the order. It has been made quite clear to me once again that they really have no clue as to what is going on and the CS is simply the farce it proved to be back in my horrible ordeal over their computer confirming/cancelling/phone call re-confirmed order of my 2011 sets I never got.

Who can I write a nice letter to to report this? No one. I have gone all the way to the top with them before. They simply know they have the market, there is no competition, people will keep coming back, and there is nothing anyone can do about it.

Grrrr...

I finally got my camera set back up and took some shots of one of my sets. I still can't get over how poorly Earle42 has been treated, both in terms of product delivered and in dealings with customer service at PBGS. Anyway, Earle, here is what your coins should have looked like. I was delivered 7 perfect sets (all ordered in the last few days, 2 sets in the last few minutes), not only flawless but well struck with great eye appeal. The enhanced Uncirculated coin, with it's three tone finish is simply outstanding.

Clairhardesty your pictures define why it is enhanced uncirculated not enhanced proof. It took me a long staring match with the coin to be convinced

Earle if I had 250 posts and a good enough camera I would offer you a set for issue price I just don't know if 14 mp is enough to guarantee your satisfaction...

Unfortunately, I'm in FL right now but received the email that my last 2 sets are in the mail. First two were flawless.

Clair I'm not that educated yet. My comment was based on the field being a satin finish versus the devices being frosted or mirrored.
And Earle should things not work out send me a pm some time :)

They are not struck twice. However, they are struck at a lower speed and with greater pressure than the business strikes for circulation. They are also handled differently during the entire process. I would not call them proof, but they are certainly special.

I do not know enough about how the Enhanced Uncirculated ASE is made to render an opinion, but this is definitely an interesting conversation.