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 Replies: 21 / Views: 5,329 |
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Pillar of the Community
United States
1291 Posts |
Buyer asked me to cancel sale on a coin he won from me last night. Reason? He was in a hurry and didn't read the description. (That's NOT my interpretation - it's what he told me!) He then told me how he thought I should word my title in the future so that he and others wouldn't make this same mistake. He signed off with "thank you for your understanding". Nowhere in his message were the words "I'm sorry" or "I made a mistake". Sighhhh. His name is Bob. I said: Bob: You concluded your message with "thank you for your understanding". Don't mislead yourself. You do NOT have my understanding. What you have is my contempt, which I keep in reserve for anyone who is too lazy or too disorganized to bother reading my ebay approved method of listing these coins. The only thing I truly understand about you is that instead of taking ownership of your sloppy approach to bidding and asking me NICELY to cancel the transaction, you chose to criticize ME and place the blame for your ineptness upon ME. Nowhere in your message are the words "I'm sorry" or "I made a mistake". (Trust me, Bob, those little words would have made this communication a lot more pleasant for both of us.) I'll cancel the transaction when I eventually get around to it. Understand? |
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Pillar of the Community
Canada
4911 Posts |
 for you my friend, theres nothing I hate more in this hobby than that kind of person that bob is. Feel free to call me Will.
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Pillar of the Community
 Canada
9865 Posts |
"Dipping" is not considered cleaning...
-from PCGS website
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Pillar of the Community
 United States
5029 Posts |
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Pillar of the Community
United States
1949 Posts |
No offense, but that response seems to be a bit of an overreaction... Not saying the buyer wasn't entirely in the wrong, but the response seems a bit extreme... I try to reserve my 'contempt' for those far more deserving than someone who inconveniences me for a moment or two...
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Pillar of the Community
 United States
1291 Posts |
jdmern: No offense taken, but I'm not contemptuous of him because he inconvenienced me, I'm contemptuous of him because he tried to make it MY fault and because he didn't have the decency to say "I'm sorry" or even "oops". If he would have only said "I made a mistake and bid on this without fully understanding what I was bidding on. Would you be willing to cancel the transaction?"....I would have done it immediately and with no malice in my heart, in my head or through the keyboard.
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Valued Member
United States
335 Posts |
I.E.
A bit of politeness in any situation goes a long way.
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Valued Member
United States
214 Posts |
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Pillar of the Community
United States
2049 Posts |
Love it. It seems these days very few people have the guts to take accountability for their own actions and instead want to play the victim card. I applaud you for telling like it is.
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Pillar of the Community
United States
2049 Posts |
Further, it's sad that the seller has basically no recourse other than to file an unpaid item report and to block the buyer's ID. Feedback is a two-way street and it's unfortunate that the Bay has made it so that seller's cannot leave warranted negative feedback.
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Bedrock of the Community
Australia
21788 Posts |
Two negatives = 'no sale'.
For a normal business transaction to be completed, a handshake is usually the order of the day, even if it is only an electronic cyberspace version of it.
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Pillar of the Community
United States
1211 Posts |
Steev,
I have reviewed your listings and you are essentially representing yourself as a business. It is clear that this is not your first time at the rodeo that that you are intimately aware of how the process works.
It is in my opinion that while representing yourself as a business, you have opened yourself up to what all business owners face.
Steev, it is called customer service. All you did was burn a bridge with a potential customer. Sounds like maybe you were in a bad mood and you decided to take it out on "Bob"? All he did was cause you some temporary inconvenience. He did not actually cause you any actual harm. Your reaction was very unprofessional. What if you tried to return a sweater that didnt fit you properly once you took it home and the cashier at the store reacted to you in the same way you reacted to Bob?
My advice: If you cant stand the heat then get out of the kitchen.
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Forum Dad
United States
24167 Posts |
The biggest lie in the business world.... The customer is always right. No, they're not. Never have been and never will be. Good for you Steve.
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Pillar of the Community
United States
1291 Posts |
GOOD GRIEF!! My caustic message to this guy must have hit a nerve. He wrote me 2 more messages! He couldn't keep it to just 1 message because ebay only allows a certain amount of characters within each message - and he exceeded that number! The first message went into chapter and verse how his whole, bad day had gone and how that caused him to bid on my coin without reading about it. The second message FINALLY contained an apology and information about what he sells on ebay. He concluded in rather astonishing fashion with this: "Regardless of how much justification I can offer for my actions, I did displace other bidders for that coin. As a fair and corrective measure, I am not only buying the coin, but I am asking you to keep it as compensation for emotional stress that I have placed upon you. In a few days, I will enter the positive feedback that you rightly deserve.
People shouldn't be judged on their mistakes, but rather, on how they handle them. Best of luck in your restoration work!
Gratefully,
Bob"
See? Sometimes a good smack in the face is exactly what someone needs!  (PS - I will NOT be taking his money and keeping his coin!!)
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Pillar of the Community
United States
2049 Posts |
Quote:
Steev, it is called customer service. All you did was burn a bridge with a potential customer. Sounds like maybe you were in a bad mood and you decided to take it out on "Bob"? All he did was cause you some temporary inconvenience. He did not actually cause you any actual harm. Your reaction was very unprofessional. What if you tried to return a sweater that didnt fit you properly once you took it home and the cashier at the store reacted to you in the same way you reacted to Bob?
My advice: If you cant stand the heat then get out of the kitchen. I disagree 100%. The buyer was lazy and admitted to not reading the description. His reply was warranted. Sometimes it's ok to burn the bridge with a buyer. When I was in sales, we "fired" pain in the butt customers all the time. Quote:
The biggest lie in the business world.... The customer is always right. No, they're not. Never have been and never will be. It's the "customer is always right" mentality that gives people the notion that it's ok to step all over businesses or customer service agents. They're not always right, and often times refuse to take accountability for their own mistakes. |
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Pillar of the Community
United States
2049 Posts |
Wow nice ending Steve! He is doing the right thing, and you are doing the right thing as well. I am glad it ended without further escalation.
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Replies: 21 / Views: 5,329 |
Posted 10/26/2014 8:35 pm
