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What's Going On With ANACS?

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Author Previous TopicReplies: 7 / Views: 3,171Next Topic  
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Mike1487's Avatar
United States
709 Posts
 Posted 01/15/2016  4:10 pm Show Profile   Bookmark this topic Add Mike1487 to your friends list Get a Link to this Message Number of Subscribers
So I dropped off my first submission at the FUN show last week, and they said I could create an account on the site to track my order. Tried to do that a few different times, but kept getting unexpected error cannot complete.

I want to go to the website today and google says that http://www.anacs.com "may be hacked". Is this normal?

Ok so I also get an email from Andrew Franklin saying that my order was received and that I can create an account to track my order. He also mentions that some people get the unexpected error trying to create the account, so to just email him directly. Just want to confirm that he is trustworthy? He is the actual ANACS customer service guy, right?
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westernsky's Avatar
United States
7623 Posts
 Posted 01/15/2016  7:06 pm  Show Profile   Bookmark this reply Add westernsky to your friends list Get a Link to this Reply
Mike....

A lot of people have problems trying to register online with ANACS. I had the same issue years ago. What ever the problem is they obviously haven't resolved it.

Your best bet is to call them and let them know you are having problems registering. They should be able to help you.

Good luck!

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BStrauss3's Avatar
United States
4593 Posts
 Posted 01/15/2016  7:24 pm  Show Profile   Bookmark this reply Add BStrauss3 to your friends list Get a Link to this Reply
Their registration system has been broken for years. It works great for lots of people, but if it decides it hates you, you are toast.

Call their CS department, they are really nice people and will get you sorted right away!
-----Burton
50+ year / Life / Emeritus ANA member (joined 12/1/1973)
Life member: Numismatics International, CONECA
Member: TNA, FtWCC, NETCC, EveryCountry (online) coin club
Owned by three cats and a wife of 40+ years (joined 1983)

Author: 3rd Edition of the Sample Slabs book, https://www.sampleslabs.info/
Bedrock of the Community
Coinfrog's Avatar
United States
94367 Posts
 Posted 01/15/2016  7:26 pm  Show Profile   Bookmark this reply Add Coinfrog to your friends list Get a Link to this Reply
Just call ANACS and direct your questions to a representative. I don't think we can answer your questions here.
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edweather's Avatar
United States
7375 Posts
 Posted 01/15/2016  7:38 pm  Show Profile   Bookmark this reply Add edweather to your friends list Get a Link to this Reply
Yep, Andrew Franklin is the guy. He confirmed the last order I sent them. If you just call, they will help you set up your account if you are having trouble online, I did.
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RK55's Avatar
United States
2189 Posts
 Posted 01/15/2016  7:43 pm  Show Profile   Check RK55's eBay Listings Bookmark this reply Add RK55 to your friends list Get a Link to this Reply
Yes, he is legit. I don't know anyone who has been able to complete the process on line. you get to the end and it comes up as an error.It has always been that way, call them and you will be all set.
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GR58's Avatar
United States
11951 Posts
 Posted 01/15/2016  8:05 pm  Show Profile   Bookmark this reply Add GR58 to your friends list Get a Link to this Reply
As others have said ... I had the same problem

When I called them I got the impression they expect to be called.

Sort of like "of course it doesn't work ... You have to call"

Just have your eMail ready and they should help
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Cascade's Avatar
United States
7390 Posts
 Posted 01/29/2016  09:27 am  Show Profile   Bookmark this reply Add Cascade to your friends list Get a Link to this Reply
The error page means nothing. After you get it go just go to the homepage and login
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