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 Replies: 49 / Views: 7,310 |
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Pillar of the Community
Canada
737 Posts |
Not sure if this is the place but I would like some opinions & to know if anyone has had the same experience with a seller after buying a coin from ebay. Long story as short as possible: Today, I had an issue with a coin I bought from ebay. I went by the scan but when I rec'd the coin, it had a deep gouge & scratch that wasn't on the listing photos. I contacted the seller who immediately accused me of switching the coins and said the one I sent him photos of was not the coin he listed, nor sent me. I took pictures to compare & even super-imposed the rec'd coin over the listed with 50% transparency & got a match. I sent the photos to ebay and started a return procedure...will have to wait for the outcome, it's in ebay's hands now but I was wondering if I at least stand a chance of not getting ripped off here. I think the seller might be photo-shopping his coins but I gave him the benefit of the doubt and told him his scanner probably didn't pick up the scrape. That's when he went on the offensive and accused me. The 3 photos at the bottom are close-ups on a slight angle to pick up the scrape you can't see with a straight on overhead shot.       *** Moved by Staff to a more appropriate forum. ***Edited by TaeKenDo
06/18/2016 02:47 am
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Valued Member
United States
51 Posts |
If you paid through Paypal you can also open a case with them. Before you do, though, let the seller know that you are planning to do that, and tell them that Paypal will probably reclaim the contested payment and suspend their account until the issue is resolved. I know that Paypal does that sort of thing because a friend of mine had it happen to him when somebody unjustly filed a complaint against him with them. He finally got his money back, but it took over a month. Regarding ebay, I've found they're pretty good when it comes to sorting out this kind of thing. If the photos you sent them are the same ones you posted here, though, they're really too small to show up much in the way of detail. I'd suggest you submit larger versions to ebay. |
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Pillar of the Community
 Canada
737 Posts |
Thanks, yes I did. Resolution was 2200 x 3600 for the longer one, so very big photos. I mean I would have to be a Michaelangelo to copy every nook & cranny of a coin to make it look that close to his if it weren't the same coin. Damn, I'd even have to copy the dirt & grime !! lol Thanks as well for the Ppal tip. I'm not a hard butt and the coin cost me $35 with shipping so I'll let the ebay process go through for now. Edited by TaeKenDo
06/18/2016 06:25 am
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Pillar of the Community
United States
6370 Posts |
I think the seller's photos show the scrape quite easily. They are definitely the same coin.
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Valued Member
United States
403 Posts |
Regardless of whether the seller had a return policy, the description (in large part the image) was inaccurate. I've returned several coins where a significant scratch or cleaning was not described or apparent, and usually not had a problem. Once though there was resistance from the seller and it took months (it was a large purchase). Paypal refunded me and went after him. That seller was crooked and is long gone. ebay usually sides with the buyer and you shouldn't have a problem. It helps to have a reasonable dialog up front with the seller (as you did) and avoid saying things you may regret later. |
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Moderator
 United States
54282 Posts |
So, it is the scratch under the bust and through CANADA you are talking about? All the other scratches are acceptable? Although earlier you say "I think the seller might be photo-shopping his coins but I gave him the benefit of the doubt and told him his scanner probably didn't pick up the scrape." I see you left the seller feedback already: "Buyers Beware!! Photoshops his coins then accuses buyer of switching them out!!" I blew up the photo of that area, and I don't really see obvious any evidence of Photoshopping (unless he is really good).  Even in the first photo you posted, I don't see the scratch below the bust. Show your financial support of the Coin Community Family (click here)See my topic on Mexican Numismatic Medals (click here)Edited by nss-52
06/18/2016 09:02 am
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Pillar of the Community
Canada
2495 Posts |
I think the seller's photos are acceptable and you should have seen the minor defects in the coin.
No offense, but I'm thinking you're a very picky buyer and probably this is not the first coin you have returned.
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Pillar of the Community
 United States
5673 Posts |
All the minor scratches match, so no problem confirming it's the same coin. I agree the large scratch through CANADA didn't show up at all in the seller photos (nor in your matching photos), and it looks like a pretty major defect that should have been disclosed. I would let it play out through the ebay resolution process. |
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Moderator
United States
54282 Posts |
Even if the seller did not Photoshop the coin, and it has a large scratch not evident in the listing photo, that is grounds for not as described.
The seller should not have accused you of switching coins, particularly since you haven't even sent it back yet.
Your negative to this seller is their only negative feedback (and they have only one neutral which appears to be false). The seller has received over 4,600 positive feedbacks (resulting in over 3,600 positive feedback rating due to a high number of multiple item purchase buyers).
Show your financial support of the Coin Community Family (click here)See my topic on Mexican Numismatic Medals (click here) |
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Pillar of the Community
Australia
7096 Posts |
I think the sellers images were "Acceptable" and shows most of the defects on the coin to tell you that this is a problem coin.
From your images it is obvious that the coin you received is the same as the one listed.
The seller should have simply asked that you return the coin at your cost and issue a refund when it comes back.
I have done this a couple of times with buyers that had a case of "Buyers Remorse", Just refund them and add them to my blocked bidders list and move on.
As a seller it is pretty near impossible to win in this sort of situation so I can't understand why this seller is making waves.
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Valued Member
Canada
372 Posts |
It is the same coin and there are enough details showing to properly assess the value. Nothing hiden to drasticly reduce its value. The price you paid is acceptable.Expect to be blocked from that seller futur offerings.Like doubleeagle said, you seem like very picky.You went through a lot of work for $35.
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Valued Member
Canada
257 Posts |
The only thing I see that is different is the scratch through CANADA... But this coin already had multiple other hard scratches and marks that won't make the value significantly less for one more scratch.
Yes the scan doesn't show every flaw, but I doubt photoshop was used on that one scratch but not the 5+ other ones, that's illogical.
If I was in this position I would get what I paid for and if I hated the coin, take the loss (if any)
Seller is not at fault and 50% transparency photo is useless. Side by side comparison is much more telling
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Valued Member
United States
280 Posts |
I just completed a return on a gold coin that I sold on ebay. Buyer said , "it was not what he expected". Later, he added, " Did not match the photo that was listed". This is the only gold coin I have dealt with this year. The listed photo was a scan by my Canon Pixma MG2520 to my HP computer. My only comment is : Buyers, please put yourself in the seller's shoes. Unless there is an obvious attempt to deceive the buyer, I think it best to give the seller the benefit of the doubt. In the case of your coin, had I bought a scratched coin, the 2 additional scratches are an issue that I would have simply accepted & I would not have returned the coin. |
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Pillar of the Community
Canada
1463 Posts |
It's the same coin.
A good thing to do to make business relations go well is to not spray paint slander on their store front.
One of these times someone that acts the way you did will get taken to court for slander.
You should ask the seller if you can revise your feedback, it's wrong and inappropriate.
Best of luck.
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Pillar of the Community
Canada
2845 Posts |
Quote:
I see you left the seller feedback already:
"Buyers Beware!! Photoshops his coins then accuses buyer of switching them out!!"
Just my opinion but you might want to consider the feedback that you left accuses the seller of Photoshopping as a fact, as if you have proof. I think it's a tad spiteful to jeopardize a sellers overall reputation just because you purchased a $35 problem coin that has an additional scratch that didn't show up in the listing photo. The seller certainly should have refunded you on demand, but they may also view it as an admission of their guilt. While I'm not a seller, I always like to look at both sides. I would not like unproven allegations appearing on my feedback as a buyer either. |
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Valued Member
Canada
228 Posts |
I'd bet that the feedback was inspired by, and posted shortly after, the accusation of switching out the coins. What a slap in the face to the buyer's integrity! (disclaimer: I'm not trying to justify this feedback) Since both parties have thrown punches here (accusation/feedback), and they're probably not willing to work with eachother on a resolution, the ebay and/or Paypal resolution process is going to have to be involved solve this nasty little spat. Good Luck |
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Replies: 49 / Views: 7,310 |
Posted 06/18/2016 06:23 am
