Bank Didn't Want To Give Out Change?

You are asking for a service - moneychanging - to be done to you for free. I see no reason why a bank should be obliged to do this for you. Historically, they do, for PR reasons more than anything else, but they've never had to.

There is also a slight risk for the bank. They don't know you. Your note might turn out to be counterfeit. If you were a customer, they could track you down and ask for a "please explain", but if you're not, well, they're down whatever the face value of the note is. Poof. Gone. Why take that risk?

You could ask exactly the same question at the cash register of your supermarket. They'd be equally not obliged to perform this service for you. They might swap your note for coin, they might not, it would depend on the person operating the cash register.

I think banks not changing a bill for change is a joke. You were lucky they gave you the change. I was denied once when I tried to exchange a 10 dollar bill for a roll of quarters. Imo, banks are doing a very poor job, when they won't change a bill now and then. Needless to say, I never went back or had a nice thing to say about them since. My bank will do it as a service to non-customers a few times. That is good business. Gimme a break. I really don't like banks anyway, as you can probably tell. Are they doing us a favor by holding/using our money? A lot of them act like it. I already had a rant on the subject, and you reminded me of it. It never used to be a problem back in the day, but now all of a sudden getting a roll of nickels is a federal case. Joke. There are still plenty of banks that will do it no problem. Was in GA this spring, and went into a bank I didn't know and asked the teller if I could get a roll of quarters,(and waiting for a giant cartoon sledge hammer to come down on my head) with a smile, she said sure. A breath of fresh air. Why some banks have idiot policies I don't know, but they won't get my money. I remember when ATMs first came out in the 70s....the banks encouraged people to use them to lessen the teller lines and help them out, and there was never a fee.....now it's a "convenience" they charge for.

I have been using the same bank for over 20 years, went in the other day to get change for my store and the teller would not give me change, I said thank you and went two windows down , got my change. went back by the first and told her thanks for nothing , that I had my change.

went in about a week later and she was all over herself to please me,
I went to the next teller.

if your asking for quarters might be easier to find a car wash or laundromat

but then ...they mostly have signs for customers use only too

To a person searching for a new bank, first impression is EVERYTHING! Before selecting a new bank to do business with, I checked with several to see which ones were most friendly to non-customers in handling transactions of this sort. In the end, I selected the one that I had the best experience with - the one who would go out of their way to help. And I have not been disappointed.

I believe coin rolls from a supplier do cost the bank a little more than face value. Someone has to cover the cost of the truck, delivery person, wrappers, and etc. So, freely exchanging coins rolls with non-customers does cost the bank money.

This would be true, but hasn't that always been just the cost of doing business? And from a PR standpoint, this bank should be doing things which would entice them to open up an account there. Some banks, such as Bank of America, are really looking for any reason they can these days to not deal with coins.