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Replies: 34 / Views: 3,043 |
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Valued Member
 United States
421 Posts |
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Edited by Matthew23 04/03/2022 8:39 pm
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Pillar of the Community
 United States
735 Posts |
Quote: I see what you mean but I didn't tell him in stone that I was going to buy anything I just wanted to see if he had any of the ones I was looking for, I talk to different dealers about coins I need and nobody has got mad or called me out or anything like that, I wouldn't have posted anything if he explained in the email that he's busy and doesn't have time to look if your not going to buy anything at the moment, I don't think it's necessary to go on YouTube and spread information about different dealings he won't get any business from me. I think I understand & agree that you probably shouldn't do business with them.
I've been collecting for a couple years... Favorite Coin's are Standing Liberty quarters, Working on my type set | Coffee, Corvettes, Coins & the CCF what could be better?
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Valued Member
 United States
421 Posts |
Quote I think I understand & agree that you probably shouldn't do business with them.
I appreciate that it's a weird situation I was watching one of there videos today and heard him say that and I was shocked caught me of guard.
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Bedrock of the Community
Australia
21788 Posts |
If you don't tell a dealer what coins you are looking for he won't be able to be on the lookout for them, on your behalf. Having a good, friendly on-going dialogue with with a dealer you can trust can be very mutually useful for both collector and dealer.
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Pillar of the Community
United States
3848 Posts |
If a dealer makes it difficult for his customers to view coins, has a short fuse with customers, or is not reasonable, then take your business elsewhere. There are too many honest, friendly coin dealers in this world to be dealing with jerks. They lose your business, so it is ultimately affecting them the most. You can buy coins elsewhere, there are many deals on the horizon.
Suffering from bust half fever. Want to learn how to attribute early half dollars by die variety? Click Here: http://goccf.com/t/434955Shoot me a PM if you are looking to sell bust halves.
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Bedrock of the Community
United States
20753 Posts |
It is all simple. A dealer is a dealer and makes money by selling something. If they don't want to bother looking for something for you, just walk away and find a different dealer.
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Bedrock of the Community
 United States
18665 Posts |
geez, I spent half of my childhood in a LCS just looking until I was ready to pull the trigger on something that wanted to come home with me
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Pillar of the Community
Canada
3328 Posts |
As a buyer you are a customer, I imagine dealers have bad days some times and maybe even bad months. None the less from reading this thread I agree with the op's feelings. A customer is a customer and with that kind of attitude you are pushing away customers. Having poor customer service is also bad for having new people gain interest. If I was offered a good deal but the service was rude I wouldn't even bother with the good deal and would probably not go back.
As a seller you should be polite, reasonable and try to gain a customer basis. Speaking from my own personal experience something like this could make younger or new collectors want to not even bother with the hobby.
Anyways just my opinion. Every situation in life should be treaded in a positive polite manner, never make someone feel like a burden(especially if you want business to continue). The op stated the owner posted a video on YouTube about this situation which Imo is extremely unprofessional. It's like a grown man trying to be a bully... I don't use social media at all really, this forum has been 95% of all my web activity in the last year and a half or so and there are a few "bullies" in here lol. Some people don't get the whole thing about if you don't have something nice to say just don't way anything at all. It's not refering to what you say more how you say it(which can't be shown via typed message) it's fine to be blunt and honest, add a little condescending into that mix then and you got yourself a "bully"... Anyways I agree with the op's emotions on this one.
Edited by Wrekkdd 04/04/2022 10:24 am
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Pillar of the Community
United States
1316 Posts |
I've been been to enough shops and shows to understand there is simply a given % of dealers that are simply grumpy human beings. Maybe it was just a bad week, or maybe they reached their professional expiration date, or whatever. But they have lost their interest in dealing with humanity and we all annoy them in our mere presence. Customer service has gone out the door and they honestly don't care. I've felt judged more times than I can count where they think I am too young to afford anything or even carry a knowledgeable conversation, and treated me as just an annoyance.
But on the flip side there are lots of cool, friendly, serviceable, and motivated sellers who still have a passion for this and are cool sharing there time and knowledge along the way. Hang out with that crowd and spend some money as you can and this is where you will find your fulfillment with the hobby. I remember a LCS near where I lived in high school that was always cool with my spending 2-3 hours on a Saturday even though that might only mean $10 to them, they were cool talking the whole time and showing a few pieces. They once gave me terms on a $35 coin, lol. Today, I've graduated up to $50-$125 coins, but I know the local dealers and regular show attendees and I've learned who the friendly guys are, and they get my money. It's got to be something REALLY eye catching for me to bother with a couple of the others.
Have a short memory of the grumpy fellows and just move on. They will likely be gone sooner than later anyways. Very little in this hobby is truly rare, very little that the next guy wouldn't have too. Sorry for the negative experience.
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Valued Member
 United States
421 Posts |
Thanks for all the advice I really appreciate it a lot.
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Pillar of the Community
United States
4085 Posts |
Quote: [he] would appreciate if anybody asks about coins they would appreciate them buying something, Well of course he would. I'd appreciate it if people would buy every time they look at one of the products the company I work for sells. But that's not how sales work. If you've ever worked in sales or for a company centered around sales, you understand that sometimes you win a sale, sometimes you don't. Good salesmen and saleswomen will follow any lead, provide any information requested and hope to close as many as possible. It's a numbers game; get enough selling opportunities and the sales will come. So, no, you did nothing wrong, it's just sour grapes from a bad salesman.
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Valued Member
 United States
421 Posts |
Thanks like I said if you heard the name of who it was I think some people might be surprised, I really appreciate everyones help.
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Moderator
 United States
188560 Posts |
Quote: So, no, you did nothing wrong, it's just sour grapes from a bad salesman. I do not think I could have said it better. 
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Pillar of the Community
United States
1314 Posts |
I don't mean to be obtuse or contentious, but I am inclined to think that you are not communicating very well with your B&M dealer.
It is a relationship and it takes time, but is well worth the effort. You already know the basics of dealer/collector negotiations, but for the newer numismatists let me offer a few suggestions.
If the shop is busy, that is not the time to ask your dealer to search in the back room. You can always leave him a written list.
Don't act like a big shot - you aren't. If you have three grand in your pocket and came in to buy Morgans, and a young couple walks in with two children full of questions about how to get started in coin collecting (and $12,) just step back, greet them kindly and let the dealer recruit a family to his business.
Don't be afraid to tell your dealer how much you are willing to spend. i.e. "I'm looking to upgrade some of my Large Cents and can spend up to $50."
I don't know if any of these suggestions are helpful, but they work for me. My local dealer has my complete admiration and support, and has always treated me with respect. When I walk into the shop, he and his employees will show me many coins that they know are of interest to me, and I never walk in unless I can make a purchase, even a small one.
Edited by Chute72 04/06/2022 08:09 am
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Valued Member
 United States
421 Posts |
This dealer is not local, I don't know when he is busy or not, like I said in a previous message I didn't tell him I was going to buy anything, and I really don't think somebody should call somebody out in a video it's bad business, I wouldn't do it.
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Replies: 34 / Views: 3,043 |