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 Replies: 45 / Views: 4,911 |
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Moderator
 United States
94728 Posts |
It looks like the mint is putting a twist on buying from their catalog website, a new Virtual Waiting Room at the Mint is being implemented. I got this E-Mail today: Quote:
Meet Our New Virtual Waiting Room
We are excited to announce the addition of a new virtual waiting room (Waitroom) to our catalog website. The Waitroom will ensure the best possible user experience when we release our most popular products. We will deploy the Waitroom whenever we expect site traffic to exceed its capacity so that the site can effectively take and process orders. If you have ever purchased high-demand concert tickets or a highly anticipated video game console, then you have probably experienced a virtual waiting room.
The Waitroom will premiere on March 2nd with the release of the 2023 American Eagle One Ounce Silver Proof Coin (W) and the 2023 Congratulations Set.
Here is what to Expect:
1. These products will release at 12:00 PM ET.
2. Just before the release, all customers on the site will be moved into the Waitroom and assigned a random position in line. Each visitor on the site at that time will have an equal chance of being either first or last in line.
3. At 12:00 PM ET, the Waitroom will begin letting site visitors onto the catalog website as quickly as possible while simultaneously ensuring the site's traffic does not exceed capacity.
4. Customers who arrive on the site after the 12:00 PM ET release time will be added to the end of the line in the order in which they arrived.
5. The Waitroom will remain active until site traffic returns to normal levels.
Important Tips:
1. It does not benefit you to "camp out" on the site by arriving hours early on a release day.
Regardless of the time your session started, everyone on the site just prior to the 12:00 PM ET release will be given equal treatment by receiving a randomly generated position in line.
2. Once you are in the Waitroom, you will be given an estimated wait time based on your position in line.
Do not refresh the Waitroom page or close your browser. If you do, your session will refresh, causing you to re-enter the Waitroom at the back of the line.
3. Complete your transaction as quickly as possible.
To prevent inactive sessions from taking up places in line, we will limit customers' time on the catalog site after exiting the waiting room. If you have not placed your items in your cart and started checking out within 10 minutes, you will be moved back to the Waitroom at the back of the line. Nearly all transactions on popular release days take less than five minutes.
4. Product availability is not guaranteed to customers who enter the waiting room.
To avoid the Waitroom entirely and ensure the continuity of your collection, we strongly suggest you subscribe to your favorite products in advance. Subscriptions for the 2023 American Eagle One Ounce Silver Proof Coin (W) will remain open through February 27, 2023, and subscriptions are available for many other products:
We thank you for your patience and patronage as we continually strive to provide the best and most equitable user experience possible. Edited by Dearborn
02/26/2023 10:54 am
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Pillar of the Community
United States
2213 Posts |
Interesting, we'll see how good it works.
Edited by livingwater
02/26/2023 09:15 am
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Pillar of the Community
United States
920 Posts |
I'm sure that will be helpful.
If you've only got 10 minutes things need to work smoothly.
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Pillar of the Community
United States
5602 Posts |
Sounds like Some One is Listening, I give them credit, Building a Newer way........ This is A Great Sign, ..............  |
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Bedrock of the Community
 United States
12811 Posts |
This isn't new. They've done the waiting room in years past.
I've got subscriptions for all the annual offerings. If they decide to release a special set or coin this year, we'll see how it works this time around.
edit: typo
Edited by CelticKnot
02/27/2023 6:09 pm
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Moderator
 United States
94728 Posts |
Quote:
If they decide to relase[sic] a special set or coin this year, There are 2 I can think of that I will have to use this new wait room - for the 2.5 ounce Military medal and the LESPS |
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Moderator
United States
187582 Posts |
Quote:
This isn't new. They've done the waiting room in years past. Yup! The reaction I got when I read the email was, "Here we go again!"  Quote:
I've got subscriptions for all the annual offerings... Same. Everything I am buying this year is on subscription, so I am not going to sweat it. |
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Pillar of the Community
United States
1913 Posts |
Would I be correct to assume that the previous waiting room experiment was a failure?
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Pillar of the Community
United States
850 Posts |
Quote:
Would I be correct to assume that the previous waiting room experiment was a failure? There have never been a waiting room. The issues never really occurred until the 2019 S ERP coin. That was basically a mess the entire time. They then said they fixed it for the 2020 V75 releases, it didnt work. Then for 2021 you had to practice seeing what is a bus, boat, or bicycle. I never got anything for 2022. This is what they want to do for 2023. I guess we shall see how it goes. I got mine on subscription but I may hop into it to see how it looks/works/plug up the network. |
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Pillar of the Community
United States
1913 Posts |
If they can get a waiting room to work, then I'm all for it. They could then give priority to customers who have been regularly purchasing products for years as opposed to putting flippers who could care less about coins on equal footing with us. I have a complete ASE collection and missed the initial sale of the 2019 S ERP. It was only blind luck that I logged in on afternoon and found them momentarily for sale. |
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Moderator
United States
187582 Posts |
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Pillar of the Community
United States
850 Posts |
oh never knew about that one. I wasnt interested in the baseball so I never got it. I am just glad they made a subscription program for everything. I dont have a single coin I need to get day of release. To be honest, I kinda miss the annoying system and the satisfaction of getting a completed checkout. Then again, I did have the 2020 V75 AGE in my cart and didnt get it...
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Moderator
United States
187582 Posts |
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I am just glad they made a subscription program for everything.  Quote:
To be honest, I kinda miss the annoying system and the satisfaction of getting a completed checkout. It always feels really good when it is over.  Quote:
I did have the 2020 V75 AGE in my cart and didnt get it...  |
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Bedrock of the Community
United States
12811 Posts |
Quote:
I did have the 2020 V75 AGE in my cart and didnt get it...  |
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Valued Member
United States
164 Posts |
Me too. I couldn't get through the check out before it was gone :(
Edited by pilotaggie
02/27/2023 11:44 pm
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Pillar of the Community
United States
850 Posts |
If I would have got the V75 Gold, I would have graded it, and sold it so I could get some classic higher grade $1 coins trade and before. At some point I want a Heraldic Eagle at least a 30 or higher.
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Replies: 45 / Views: 4,911 |
Posted 02/26/2023 2:49 pm
