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 Replies: 16 / Views: 1,524 |
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Pillar of the Community
United States
7505 Posts |
Just wanted to put this out there to find out if non delivery, lost mail via ebay standard delivery system is just happening in my region ( Chicago suburbs) or is it common in other locations. I am having lost packages and non delivered packages and sometimes taking Two weeks+ to reach the buyers. I realize one might say use the USPS stamped delivery but a buyer can easily claim they have not received the package which has happened to me before and the post office receipt was not accepted by ebay as a proof of shipping. This is a common problem because the ESUS scan codes are proprietary to ebay. The local clerks at the receiving and delivery ends are not able to scan the codes. Only the major sorting hubs between are able to read the ESUS scan codes. It sounds like you may not be near a major sorting hub that has that equipment, so the envelopes are not entering the parallel tracking system. ebay staff has stated that sellers who use ebay Envelope labels, which may not always track, do so at their own risk of losing top-rated seller status. Your thoughts... |
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Moderator
 United States
187635 Posts |
Quote:This is a common problem because the ESUS scan codes are proprietary to ebay.  Quote:
Your thoughts... ESUS is sus.  |
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Pillar of the Community
United States
2023 Posts |
I'm not a seller, but a buyer. I'd been buying tokens for several years from a local seller (both of us in San Francisco) who switched from padded envelopes to the ebay system a few months ago, to save postage fees (~$4 for padded, ~$1 with ebay). The padded envelopes never had a problem. Shortly after changing to ebay envelopes, two of them got lost in delivery. USPS informed delivery had images and claimed "delivered" but they never arrived. The seller refunded both but was confused by the problem, claiming no issues with any others he'd sent out this way. He suspected misdelivery to the wrong address, but when that has happened before a neighbor always brought it to me directly or put it back in the postal system. I suspect something in the "last mile" and stopped buying from him for this reason; haven't had any problems with any other seller also using ebay envelopes. |
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Pillar of the Community
 United States
7505 Posts |
@Alpha2814 , your information is correct padded envelops do not qualify for ebay standard delivery system, ESUS works if the evelop size is correct and the weight does not exceed 3oz if the package get's to the destination!! I've been using ebay's delivery since it's inception on 2021 but most recently it has become problematic, as we speak I have Three packages out there without any trasitional trace for over a week and Two week's,another I ended up issuing a refund since there was no movement indicated on the tracking and another one shipped on DEC 25th and ebay tracking shows going from illinois hub to Indianapolis then to Nottingham MD and after that NOTHING!! On its way to the buyer. Shipped to buyer Fri, Dec 27 Delivery Shipment history ebay Standard Delivery: ESUS235185738 Mon, Dec 30 8:45am
In Transit NOTTINGHAM, MD 21236Sat, Dec 28 5:34pm Destination processing INDIANAPOLIS, IN 46299 Fri, Dec 27 5:48pm Destination processing FOREST PARK, IL 60130 Wed, Dec 25 8:14am So I refunded the buyer, filed the claim with ebay to use the seller protection ,they refunded me for the item and then charged me $20.00 for process fee !! (which I have since had ebay revise the charge) |
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Pillar of the Community
United States
3468 Posts |
As a buyer, I've been requesting sellers not use the ESUS program when shipping my purchased items. For a couple bucks I can track the package, with accurate updates, and arrival times in days, not weeks.
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Pillar of the Community
United States
7505 Posts |
@nfine. I get it that's one way of avoiding the issues with ESUS but it is a good alternative to save on postage since sellers wouldn't ship pricy items via ESDS anyway, you are able to print the label and put it in your mailbox for pick up versus driving to the post office, it's just disappointing. And trust me it'll cost more than a couple of bucks to get a tracking for regular mail I used to be able to add tracking for $1.75 but not anymore.
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Pillar of the Community
 United States
6452 Posts |
As a seller, I had barely any ESUS problems for all 2024. This year has been a mess. Late status updates, missing status updates, just a tangle. Other buyers have told me the same thing. I don't know what changed, but February has been lousy as both a buyer and seller for ESUS shipping.
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Bedrock of the Community
United States
19113 Posts |
I mid-February I purchased an item from a seller who shipped via ESUS. The item was reported delivered seven days ago. It showed up in my mail box yesterday.
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Pillar of the Community
United States
6452 Posts |
I have had a few buyers this year report that an item was marked Delivered, but didn't show up until days later. I have a suspicion that they play with the delivery date to make their metrics look better.
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Pillar of the Community
United States
4587 Posts |
I had a padded mailer show up this week, shipped via Ground Advantage with no label, no stamps, not a single mark of any kind on it, just the hand-written address.
The seller had been quite concerned that tracking wasn't showing up in the systems.
-----Burton 50+ year / Life / Emeritus ANA member (joined 12/1/1973) Life member: Numismatics International, CONECA Member: TNA, FtWCC, NETCC, EveryCountry (online) coin club Owned by three cats and a wife of 40+ years (joined 1983) Author: 3rd Edition of the Sample Slabs book, https://www.sampleslabs.info/ |
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Moderator
United States
54280 Posts |
Quote:
In mid-February I purchased an item from a seller who shipped via ESUS. The item was reported delivered seven days ago. It showed up in my mail box yesterday. This could have been mis-delivered to a neighbor a week ago that just got around to putting it in your mail box. Show your financial support of the Coin Community Family (click here)See my topic on Mexican Numismatic Medals (click here) |
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Pillar of the Community
United States
2606 Posts |
As a buyer, I've had issues with ebay standard envelopes. They routinely arrive 1-3 days later than when the tracking says "Out for Delivery." Last fall, USPS lost one envelope despite ebay claiming it was delivered. Thankfully the seller refunded me, but the envelope has never been found.  |
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Pillar of the Community
United States
7505 Posts |
Since posting this topic in mid Feb. I have had Two more issues with ESUS !! One is still showing at NY hub that was mailed Two and a half weeks ago to my buyer and another one that does not show it was processed at the USPS therefor I was forced to refund the buyer since ebay stated there's no evidence of shipping it !!! this is just getting rediculous. As I mentioned previously This is a common problem because the ESUS scan codes are proprietary to ebay and most USPS hubs do not even scan them.( that's what I was told by our post master! |
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Pillar of the Community
United States
6452 Posts |
Chase, did you open the external tracking link? Many times, that shows more information than has populated into the ebay database. An ebay rep told me that they are experiencing slow data updates. Keep checking that envelope, you might eventually be able to claim insurance on it. That said, I did just receive an ebay envelope that traveled for 2.5 weeks through the mail. I have also received a few this year that never had a single tracking data update anywhere along the way. |
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Bedrock of the Community
United States
24906 Posts |
It's not just ESUS that I'm having problems with. It seems that many of my incoming packages are having a staycation at the hub in Baton Rouge. Some were scheduled for delivery on 3/17 but that has changed. All except the final one (international) have the dreaded "In Transit to Next Facility, Arriving Late" tag.  Inordinately fascinated by bits of metal with strange markings and figures
Edited by HondoB
03/21/2025 12:21 am
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Pillar of the Community
United States
5661 Posts |
I'm glad my package isn't the only one stuck in limbo... Hope they all get to you soon!
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Replies: 16 / Views: 1,524 |
Posted 02/18/2025 2:31 pm
