| Author |
 Replies: 59 / Views: 5,045 |
|
|
|
Pillar of the Community
Canada
3167 Posts |
 Nice comparison! |
|
Pillar of the Community
United States
2335 Posts |
Quote:
Have you ever even worked in a retail environment? Owned your own retail business? When a customer buys an item and pays for it, as they leave, what do you say? If you want them to come back, you tell them something like, "Thank you, please come again." You have no idea if that customer will be satisfied with their purchase after they get home. With your line of thinking, you would tell them nothing as they left, opting instead to thank them later. I can tell you that in the real world, later would never come. That customer would leave thinking you were a jerk, and there are plenty of other places they could go that will appreciate their business. Looks like you have made another assumption. I owned & operated a very successful plumbing business for many years. I had the best reputation in town for quality work & customer service. I'm well acquainted with business practices & principles. Your assertion that this is an identical situation is as valid as your claim that ebay doesn't believe buyers have any obligations. |
|
Pillar of the Community
United States
1915 Posts |
A plumbing business is completely different than retail. Yes, both provide customer service, but in different ways. In plumbing, you go to the customer because they contact you, and you do not leave until THEY are satisfied. The analogy I made is identical, but that is just retail experience talking.
Edited by seal006
06/07/2013 11:25 am
|
|
Moderator
 United States
23522 Posts |
Quote:
But the thing is, if they do do those things, then the worst you can do to them is not leave feedback at all! Not true. ebay has a system for sellers to report and obtain action on dud buyers, up to and including getting them NARU'd. But it has to happen before you leave feedback. I don't care what arguments are put forth here; if you buy from me, you're not getting Feedback until I know you're not crazy. |
|
Pillar of the Community
United States
500 Posts |
As a buyer I prefer immediate feedback. I understand the reticence of some sellers posting here but have you ever thought about your "not leaving immediate feedback" making it more likely the customer would return it or cause you a headache? Is it possible that leaving positive feedback before the transaction has ended induces less issues? I've never had a return on a sale so I don't really know what all the headaches are like. I do also appreciate those who send a note saying that they are 100% into customer service and asking that they be called/contacted if anything is less than 100% that might prevent 5* ATB feedback. I have had to return many coins though. Like the one ad where the person said it was blast white and took pics that made it appear that way - then it was VERY TONED when I got it. This seller was obviously deceptive as he claimed it looked white when up against his other coins. Then after return put up the same ad with the same wording and pics. Or another who after taking the coin back said he agreed that it wasn't anything like the pics and looked to see if he had swapped pics with another coin yada yada. Again, same exact ad back up with the same pics and price etc. Buying from pics is a far less than perfect arrangement. Lighting and background can be manipulated AND IS. Thus I kind of expect that 5% or so of my purchases will be duds and will have to be returned. I do get irked when the "attempter" then wants to keep the shipping $ tho. IMO, if you take deceptive pics and make deceptive descriptions you need to eat the shipping costs when folks "have the nerve" to not accept being ripped off! |
|
Pillar of the Community
United States
1915 Posts |
With all of that. It is a completely different ballgame when a seller is being deceptive. I would also venture another "assumption", there are far more deceptive sellers on ebay than there are deceptive buyers. |
|
Pillar of the Community
United States
500 Posts |
I'm also with you there seal06. IMO there are far more unethical sellers on ebay than buyers. Some sellers whine about getting burned and all, but just look at all of the ridiculously priced items. IMO, that marks them as bad sellers right there - trying to feed off of suckers/uneducated. Add the deceptive wordings and pics and voila, LOTS of bad sellers! Sure you should avoid them and ignore them, but doesn't mean they don't exist. And when they offer a decent price but deceptive pics, then anyone can fall for it, IMO! Those that claim to have never gotten a lemon, either typically overpay, or just don't buy very much - or are just the kind of sucker the bad sellers love who won't return ANYTHING. It would be hard for me to believe that anyone with 100 coin buys or more wouldn't get even 1 clunker in there. IMO, you have to take some chances on less than stellar pics or you'll overpay for all - when it comes to coin buys by pics on ebay or any website. JMHO |
|
Bedrock of the Community
13014 Posts |
Quote:
I don't care what arguments are put forth here; if you buy from me, you're not getting Feedback until I know you're not crazy. Agreed. If it costs me some feedback it costs me some feedback but it seems you lose a lot of your ability to initiate necessary actions if a problem occurs and it seems ebay favors the one to take the action first. |
|
Valued Member
United States
90 Posts |
i have learned to not leave feedback after I ship the coin for 2 reasons
1. if they don't leave feedback, they don't get it either
2. my only 2 negatives were reasons that could have easily been fixed with simple solutions but the buyers were too stubborn - they would have dealt with it if they knew there was a chance they would get negative in return.
|
|
Moderator
United States
23522 Posts |
Quote:I would also venture another "assumption", there are far more deceptive sellers on ebay than there are deceptive buyers. Unquestionably, but none of them have any bearing on my life because I know how to sniff them out and they don't get my business. More important to me as a seller are the psycho buyers who can have a bearing on my record if I let them. Hasn't happened so far - I've gone since 1999 without refund or return - but against that remote chance that something untoward happens, I'm going to protect myself using all of the resources ebay makes available to me. They're there for a reason; ebay wouldn't have instituted the buyer complaint system without reason. |
|
Pillar of the Community
 United States
1130 Posts |
Quote:
if you buy from me, you're not getting Feedback until I know you're not crazy. Quote:
1. if they don't leave feedback, they don't get it either I completely agree with both. I don't like to be extremely nice to someone and then they come around and burn you. I had a buyer recently tell me that he was very interested in an item and if I would relist he would buy it. 5 days later, it went off and didn't sell.  |
|
Pillar of the Community
United States
2335 Posts |
Quote:
A plumbing business is completely different than retail. Yes, both provide customer service, but in different ways. In plumbing, you go to the customer because they contact you, and you do not leave until THEY are satisfied. The analogy I made is identical, but that is just retail experience talking. The analogy is identical.....if you believe that an online transaction based on a picture & description is identical to a transaction in which the buyer is able to physically examine the item. I'm not going to pretend I'm vastly experienced in retail sales. I will say I earned my living in sales for several years before I went into plumbing & have owned/operated a (very small) antique business for the last few years. It's been my experience that customer service is based on the same principles irregardless of the industry. |
|
Pillar of the Community
United States
1915 Posts |
This thread is about when you leave feedback for a buyer. Feedback is the way a seller thanks a buyer for their business. My analogy was about when you thank a customer in a brick and mortar setting. You do not wait until they get home, take an item out of its packaging and use it before you thank them in a brick and mortar setting. So why should online be any different? What you and a few others are essentially doing is holding the feedback the buyer deserves for conducting business with you hostage. It seems very passive aggressive, and childish.
|
|
Pillar of the Community
United States
2335 Posts |
IMO if you rely on feedback to thank your customer your business model is seriously flawed. I use a series of emails that cover invoice, packing slip with contact info & request to let me know when item arrives/any problems, and a follow up email to determine the item was received & customer was satisfied in case they don't respond to the packing slip request. In each & every one of those communications I make it clear I appreciate their business. Your insistance that your method of doing business is correct to the exclusion of all others is laughable.
Edited by trdhrdr007
06/08/2013 08:22 am
|
|
Pillar of the Community
United States
1915 Posts |
You still do not get it. This thread is not about how I do business, or how you do business. It is about when feedback for a buyer should be given. Everything else is moot.
|
| |
Replies: 59 / Views: 5,045 |
First Page
Previous Page
Posted 06/07/2013 10:52 am
