Horrible Ebay Buyer ... Need Help.

It sounds like a scam by the buyer if you ask me. For this reason, I don't sell coins/bullion on ebay. After taking out the Ebay/Paypal fees and considering the hassle you are going through now, you probably are better off just selling to a dealer. Around here, they buy Maples for about $1 under spot. You probably got charged about $5 in ebay and Paypal fees, so honestly you don't make that much more on ebay than you would selling to a dealer directly and getting the guaranteed cash without dealing with scammers.

if the package was cut open it happened after you shipped it your obligations were fulfilled.
(its not like he's claiming you sent an empty package or didn't send anything at all) and you should point that out to paypal. cut off communications with the buyer if it starts getting confrontational and let paypal handle it.

sounds like the post office should be refunding him (you did insure it right?)

paypal may still refund him without taking the funds back out of your account. personally I wouldnt have offered any sort of refund, I understand the good-will factor, but I also believe that standing your ground lends credability.

keep your money, tell the guy to take a hike - 1 negative feedback can be overcome. if I see someone with 99 positives and 1 negative I read what was writen and go from there, so do most other buyers (at least the ones that you want to deal with!).

if you have less than 99% + then you might want to look at the way you do things, even if it's just packaging more descretely.

good luck

Send him an email and I believe that this buyer should reply within a certain period of time controlled by ebay support center.

Here's the important question:
WAS IT A LETTERMAIL?
In my memory, lettermails have no tracking numbers. If it was a lettermail, this case could not be handled without evidence from the post office..

In my understading, you might have sent it as a parcel. This means, there was a tracking number.

Here is the first step for evidence:
You must ask the buyer if he/she still has the so-called "opened" package. If not, then you should not return any money. If so, it must not be damaged. None of the original tape should be ripped.

If really in need, please do my step. If you have further questions, please post. Remember for next time, don't offer half price before you know exactly what to do. If the coin was very valuable, no one here would be able to help unless anyone knows law.


By the way, if the coin was shipped from Canada to US, the customs have every right to tax or take away the content of the mail. They might have opened the mail and not sealed it properly. This is a different story and only considerable if you mailed it to the United States.

Since he opened a dispute right away l think it may be a scam. Unfortunately things do get lost in the mail and some get stolen. lve had things arrive taped up (damage occurs in the sorting machines) and even bagged by CP. l have had a few things not arrive from both sellers and buyers - a whole box of pennies disappeared once. Most times if they are sincere it can be worked out between each other.

As smallcentguy said try to make it unsure what you are mailing, he and l have bought from each other and simply traded with each other and over the course of MANY envelopes going back and forth never has there been a problem - we both package so its hard to tell whats in the envelope.

Other than that, cut your losses and block him like you've been told. lt does happen but the number of honest buyers and sellers makes it worth the risk in my opinion.

Jakedacc, let us know who the buyer is ( ebay I.D.), so we'll all ban him/her from bidding on our auctions1

Glenn

My E-bay I.D. is: glenzy1 , however, at this time I have nothing to sell.

Glenn