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 Replies: 16 / Views: 3,465 |
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Pillar of the Community
United States
8518 Posts |
What are your options when a package just never gets to your buyer ? The coin was a 1908-S IHC that I sold for 71 bucks. I didn't get insurance. Should I just refund him and be done with it ? It been in transit to the next destination since Feb 2nd. Oregon coin geek.....*** GO BEAVS ! ! ! ***
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Moderator
 United States
54283 Posts |
Initiate an inquiry with the post office. For some reason that seems to "break it loose" sometimes.
In the mean time, communicate with your buyer to tell them what you are doing, and assure them you will refund if it never shows up.
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Pillar of the Community
 United States
8518 Posts |
I did that a few days ago but hasn't helped. I feel sorry for the guy and will probably just refund him his money. Not much else I can do. I shipped it in a bubble mailer with tracking on Jan 28th.
Oregon coin geek.....*** GO BEAVS ! ! ! ***
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Valued Member
United States
261 Posts |
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Pillar of the Community
 United States
1949 Posts |
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Pillar of the Community
United States
8518 Posts |
Yeah I did the missing mail thing but nothing. It will probably show up after I refund him lol.
Oregon coin geek.....*** GO BEAVS ! ! ! ***
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Pillar of the Community
United States
8518 Posts |
I have three packages now that have quit tracking after they hit Eugene. It says they're in transit to next destination but nothing after that. I have a feeling that we have a thief at the Eugene post office. I'm using a 6x9 mailer today to see if that helps. Much harder to put in your pocket.
Oregon coin geek.....*** GO BEAVS ! ! ! ***
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Bedrock of the Community
United States
10982 Posts |
If it was me (as the seller) I would issue a refund immediately. The buyer has already waited almost three weeks since their purchase and should have their money refunded.
At the same time remind the buyer that the coin will end up at their address or your address eventually (99.99% likelihood of that) and you would like them to notify you and pay you the refunded purchase price if it does get to them.
For a high dollar purchase it might be different, for $71 just refund them now.
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Pillar of the Community
United States
8518 Posts |
Yes I'm refunding him and will probably send him a few free IHC's as I feel bad for him. Oregon coin geek.....*** GO BEAVS ! ! ! ***
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Pillar of the Community
United States
3327 Posts |
I feel your pain. My shipment from the Mint (Apollo coins) has been "out for delivery" from my local PO since Feb 2nd. I did the lost package thing on 2/12. Still nothing. I did get a survey from the USPS asking about my experience with the case worker after I was contacted by the USPS but have yet to be contacted. So I said "not to good.". I wonder why the bills and junk mail are never misplaced...
I submitted a non-delivery form to the Mint yesterday.
Hope your issue is resolved soon.
"Nummi rari mira sunt, si sumptus ferre potes." - Christophorus filius Scotiae
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Bedrock of the Community
13014 Posts |
Since you're doing the refund, you should have the PO intercept the package so that it will be delivered back to you
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Pillar of the Community
United States
7375 Posts |
I understand how you feel, but if they haven't opened a case, hang in there. I usually message the buyer, and see how patient they are. Two weeks past due isn't common, but it happens. The package always shows up. Why be in a hurry just to send a refund? Since I buy and sell, I never put pressure on a seller if the coin is late due to USPS nonsense.
Edited by edweather
02/16/2019 1:40 pm
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Pillar of the Community
United States
5676 Posts |
I've refunded a buyer before when a package didn't arrive for over two weeks. But it gets a bit awkward asking for payment again when the coin finally gets delivered.
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Pillar of the Community
United States
8518 Posts |
Thanks everyone. We've been in contact with each other. He was very patient and deserved better.
Oregon coin geek.....*** GO BEAVS ! ! ! ***
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New Member
United States
8 Posts |
And if the coin finally shows up at buyer's address after refund, should the seller only rely on the buyer's honesty to pay again? Or there is a way when the Bay steps in and forces the buyer to pay?
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Bedrock of the Community
13014 Posts |
Quote:
And if the coin finally shows up at buyer's address after refund, should the seller only rely on the buyer's honesty to pay again? Or there is a way when the Bay steps in and forces the buyer to pay? You're basically at the mercy of the buyer. As soon as the sale is refunded it's a closed matter as far as ebay is concerned and ebay never forces anyone to pay |
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Replies: 16 / Views: 3,465 |
Posted 02/16/2019 11:02 am
