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 Replies: 39 / Views: 5,071 |
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Pillar of the Community
United States
4680 Posts |
So I just got this one back the other day from NGC, I apologize, I can never manage to take decent pics of slabs. Issue 1- Cleaned, I don't agree, in hand it has great luster, My pics don't do it any justice. Issue 2: well it's a Type 1, and NGC wrote on the slab...... Issue 3: there is a huge white hair on the obverse caught under the rim tab. How would you proceed? In the past I would have contacted them, but right now I'm leaning towards cracking it out, moving on and not dealing with them again....     |
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Moderator
 United States
56855 Posts |
Make them reimburse your money and send it to PCGS. Don't just break it out of their slab,they have your money. John1  Edited by John1
09/07/2020 6:34 pm
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Pillar of the Community
5464 Posts |
I would contact their costumer service.
Considering all the mistakes they made on this one, They might just take it back, correct the Type 1 and remove the hair free of charge including shipping. You might get lucky with a straight grade by another grader. Only do it, if the entire process is free of charge. If they agree to this, you have lost nothing.
Edited by USSID18
09/07/2020 7:14 pm
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Bedrock of the Community
United States
20753 Posts |
Probably not worth all the time, mailing, etc. I'd just break it out for a place in an Album.
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Pillar of the Community
United States
7617 Posts |
I would ask NGC to correct the title and remove the hair.
As far as "cleaned" goes? That was their opinion on the day they graded it.
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Bedrock of the Community
United States
94367 Posts |
To start, I would simply contact them by e-mail to with your excellent "huge white hair" pic and ask them how to proceed. They should pay the cost of return and re-grading.
Edited by Coinfrog
09/07/2020 7:14 pm
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Pillar of the Community
United States
7273 Posts |
One of my Anacs slab had a minor issue I contact Anacs and they reslabbed it and graded and slabbed 2 extra coins for free. They also did it less than a week. I would expect the minimum of the same from NGC.
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Pillar of the Community
 United States
4680 Posts |
Might just end up doing all of the above. Going to call them tomorrow for starters, with a possible follow up email of my " excellent huge white hair" pic as CF put it!
This has just been the icing on the cake with a few other issues with NGC sadly.
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Bedrock of the Community
United States
94367 Posts |
Go for it, standing by.  |
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Bedrock of the Community
United States
10034 Posts |
Or have them relabel it as "white hair variety..."
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Bedrock of the Community
 United States
12477 Posts |
The "hair" and wrong label are major mistakes on their part. They need to cover all postage and reslabbing, minimum. Also, if it is incorrectly entered in their system as a Type 2, that needs to be corrected so the cert. # can be properly verified later on.
In Memory of Crazyb0 12-26-1951 to 7-27-2020
In Memory of Tootallious 3-31-1964 to 4-15-2020
In Memory of T-BOP 10-12-1949 to 1-19-2024
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Moderator
United States
188052 Posts |
Quote:
One of my Anacs slab had a minor issue I contact Anacs and they reslabbed it and graded and slabbed 2 extra coins for free. They also did it less than a week. I would expect the minimum of the same from NGC. This (emphasis mine).  |
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Pillar of the Community
United States
992 Posts |
I think the hair is T2....  |
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Pillar of the Community
United States
4680 Posts |
Reached out to them via phone with a follow up email with pics. They are willing to send a shipping label, reslab, and change the label. She did say there would be no reconsideration on the grade unless I was to pay for the service ( which I was expecting). Still undecided. Not a fan of "cleaned" aspect. May just crack it out and send them the label to correct the pop report and throw it up here to get a grading opinion. Not a high dollar coin by any means, but I picked it up for next to nothing and needed an extra one in the last submission. Side note: Wouldn't the "white hair variety" be Type 3? |
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Moderator
United States
188052 Posts |
At least they are willing to correct the mistakes. This is good to know.
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Pillar of the Community
United States
5029 Posts |
Quote:
At least they are willing to correct the mistakes Always a good thing. |
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Replies: 39 / Views: 5,071 |
Posted 09/07/2020 6:51 pm
