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On Trust In Coin Transactions

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Pillar of the Community
KurtS's Avatar
United States
5318 Posts
 Posted 01/23/2009  12:07 am Show Profile   Bookmark this topic Add KurtS to your friends list Get a Link to this Message Number of Subscribers
Here's a topic I'll throw out there for discussion—if you buy coins online, how much reassurance from sellers do you need before you commit to a transaction? Is it simply enough that a seller has a coin you want with decent ebay feedback? And, would you expect a higher standard applied to sellers here on Coin Community? Moreover, if you sell coins, do you apply those same expectations to yourself? I'm sure we do.

To me, buying off the Internet can be like that classic movie scene, where two parties meet in a dark alley to deal.
Neither knows much about the other, and their nerves are on edge, looking for any sign of trouble...

On-Trust-In-Coin-Transactions*

What can go wrong here.as applied to online coin sales--any experiences?
And, what should buyers and sellers be doing to ensure the transaction will go smoothly--your thoughts?


*the movie scene taken from Ronin, which also happens to be summed up in my sig.
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WpgLwr's Avatar
Canada
1082 Posts
 Posted 01/23/2009  12:20 am  Show Profile   Bookmark this reply Add WpgLwr to your friends list Get a Link to this Reply
I'm pretty much a trusting soul; I pay for most of my ebay lots with cash, believe it or not. Only once have problems occurred, and that was only a $16 transaction for a hockey jersey (which was rectified to my satisfaction) -- I have never had a problem with someone selling stamps or coins.

Reason? I know their reputation either online or in any association they belong to is important to them. Do I check feedback? Yes, always. That's usually good enough for me.
Valued Member
Mr Finger's Avatar
United States
405 Posts
 Posted 01/23/2009  02:21 am  Show Profile   Bookmark this reply Add Mr Finger to your friends list Get a Link to this Reply
WpgLwr..I didnt know you could pay for ebay items with cash...

KurtS...If the seller has Very good feedback,thats enough reassurance for me,Ill buy from him using paypal and if he doesn't come through,Ill just file a claim....we all know that paypal pretty much sides with the buyer in almost all cases!!

Theres really not that much downside for buyers nowadays!
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Kabiye_Lady's Avatar
United States
581 Posts
 Posted 01/23/2009  03:15 am  Show Profile   Bookmark this reply Add Kabiye_Lady to your friends list Get a Link to this Reply
When dealing "long distance", you have to take a "leap of faith". I've purchased hundreds of items online (mainly ebay). Never had one problem.

Feedback is an iffy gauge. I've seen so many posts about people not happy with "Power Sellers" and those with thousands of feedback. I guess I just read the auction in its entirity, check what else the seller is selling, what he/she has sold recently and then browse the feedback. If I get a "good" feeling, I pull the trigger.
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basicbob101's Avatar
United States
819 Posts
 Posted 01/23/2009  08:03 am  Show Profile   Bookmark this reply Add basicbob101 to your friends list Get a Link to this Reply
I go by the photo of the coin first, blurred, poor photos cause me to pass on the coin, also if both sides of the coin are not shown, unless it is a proof. Then I look at the feedback rating and view feedback for negatives to see what type of comments were made (slow shipping...took five days to receive coin is obviosly not as bad as "coin received is not coin in pic"). Then based on how good a deal, how bad I want the coin, I will trust the seller. Have been burned once on coins, received a Peace dollar that was well circulated when the photo depicted an AU/BU coin but decided to keep the coin for the price rather than the hassle of returns, etc; just won't do business with them again.

I think sellers are obligated to:

accurately describe the item
not use stock photos unless they so state in LARGE BOLD print
not provide blurred out-of focus photos (some actually look deliberate where only one feature is blurred!)
ship on a timely fashion
provide money back guarantee
leave accurate feedback before the buyer (may get some arguement here)

As a seller, I just got semi-burned on a book I sold (not coin book, textbook). Sold for $20 with $4 shipping (book rate) on buy-it-now; buyer message "..I need FAST shipping on this, class started today..." so I made the decision to send priority ($12.95) and sent buyer an email asking to split the cost since I made the decision without waiting another day or so to get email confirmation since I was taking wife to hospital and would not be able to check emails, plus didn't know how soon buyer would check email. Asked to split the extra cost of about $8.95 and said "do what you feel is right as I am leaving positive feedback today regardless since it was my decision to help you out"...never heard back from buyer, did not even leave me postive feedback. So I just chalk it up as my mistake and that "Karma" will take care of the situation down the road. Karma, what goes around comes around, what so ever you sow, that also shall you reap...they mean a lot to me and guide the way I do things.
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SsuperDdave's Avatar
United States
23522 Posts
 Posted 01/23/2009  08:33 am  Show Profile   Bookmark this reply Add SsuperDdave to your friends list Get a Link to this Reply
Having been the Moderator of a large Buy/Sell forum for a few years, I have developed a finely-tuned BS filter and almost overwhelming paranoia about buying online. I've seen a hundred different scams, ranging from downright stupid all the way to "not even the experts saw that one coming."

I research sellers obsessively. I research online stores obsessively. I research deals obsessively. See a common thread here?

Having said all that, I'm a risk-taker. I've bought from ebay sellers with fewer than 5 Feedbacks. There's a balance to be made - if you're talking about $20, I'll take the risk. If a Benjamin or larger is leaving my wallet, not so much. It's all about information - know the risk, know the coin, know the seller, know your limits.

Don't expect the situation to be any different here at Coin Community. Make the same calculations here that you would anywhere else. Trust nobody, not even me, without verification. I cannot say that we're completely unable to protect you from being trolled here (I have a few tricks up my sleeve), but there's very little law governing online-community transactions and enforcement will cost you (at least) a lot of time and effort.

So if you're going to do a deal here, calculate your risk. Decide how much money you're willing to throw away if it doesn't pan out, and if the amount in question is greater than that threshold, exchange phone numbers. Exchange addresses. Chances are, if you're using Paypal that would be happening anyways. Do not use UPS/Fedex. Use the Postal system. Mail Fraud is a felony, and a deliberate online ripoff meets the standard for such a charge.

I don't want to sound like the voice of doom here, but there's a lot of potential for abuse in this situation and I've seen most of it.

Caveat emptor.
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coinguybrian's Avatar
United States
5375 Posts
 Posted 01/23/2009  08:53 am  Show Profile   Bookmark this reply Add coinguybrian to your friends list Get a Link to this Reply
SuperDave, I do a lot of that too. People should really take note of the 'not even the experts saw it coming' scams, though. I mean, when I started buying on ebay, I never got burned that bad because I bid really conservatively, but I thought the only scams were just people with low feedback, poor pictures, inflating grades, lying about coins being cleaned, etc. Boy was I wrong. You remember that heritage scam thing, don't you? When I started, I read all the guides and was a lot more careful than most, but I STILL fell for it. To a slight degree, yes, but I did fall for it nonetheless. Even the most 'trustworthy' sellers who claim to not use 'unethical auction practices' right in the item page can be tricksters.

Then there's retouching, photoshopping out tiny marks on an UNC coin which might not be recognized by a novice collector but would make a notable difference in slabbing, etc.

I do the same thing with risks. I might risk up to $50 if I feel I have a good chance at a $100+ advantage if the risk pans out, but really no more than that. I'm not comfortable with losing $300 even if I might gain $1000, and in those cases, the chances are much lower because its more 'too good to be true'. With lower value risks, its usually just poor pictures or people not noticing the auction enough.

I typically use Toolhaus to look up seller feedback and I really wont judge that harshly if it looks like the buyer was just being a jerk or was too impatient (almost got a neg because someone was whining about parcel post being too slow, froze up my paypal account for a few days for no reason). But often, if someone is outright scammed and finds out, there will be glaring CAPSLOCK comments that hint at it.
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ceaton's Avatar
United States
1179 Posts
 Posted 01/23/2009  09:33 am  Show Profile   Bookmark this reply Add ceaton to your friends list Get a Link to this Reply
I do a lot of buying off ebay as most of us do I'm sure. I have not run into many problems, both selling/buying. I guess I normally start with the quality of pictures the seller has. If they are really good and do not look photoshopped, i'll search through his store. I can spot Photoshopping pretty good since I have experience using it (not for my selling pics :)) Also, if the description is good, everything seems fine, I'll check his/her feedback even if its 100%. If the transaction is smooth, I usually add the seller and keep an eye out for more from him/her.

I'm not a risk taker when it comes to ebay. Well, I guess every transaction is a risk, but I do not buy coins in hopes of flipping them or something.



Quote:
You remember that heritage scam thing, don't you?


I do not know about this. If anyone can shoot me a link or something so I can learn from this, i'd appreciate it.

The best thing for both parties is to communicate as much as possible. It amazes me when I'm selling something that people dont ask too many questions. I guess my descriptions are good enough, but there are so many people that just bid and pay without knowing whats going on.
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coinguybrian's Avatar
United States
5375 Posts
 Posted 01/23/2009  09:46 am  Show Profile   Bookmark this reply Add coinguybrian to your friends list Get a Link to this Reply
http://reviews.ebay.com/Heritage-NC...000007944335

I made a topic about this awhile ago. The seller was roberta3303, but I also saw 'earlyuscoins' doing the same thing with teletrade. I bought from him once, but it was NGC certified. Even so, I'm not buying from either of them again.
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SsuperDdave's Avatar
United States
23522 Posts
 Posted 01/23/2009  10:03 am  Show Profile   Bookmark this reply Add SsuperDdave to your friends list Get a Link to this Reply

Quote:
but I also saw 'earlyuscoins' doing the same thing with teletrade.


You startled me there for a minute. One of my favorite dealers uses a similar nick on ebay. Different guy, though.
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coinguybrian's Avatar
United States
5375 Posts
 Posted 01/23/2009  10:38 am  Show Profile   Bookmark this reply Add coinguybrian to your friends list Get a Link to this Reply
Yeah, this is the guy with 200-300 feedbacks that sold the messed up 1838-O Half Dime.
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KurtS's Avatar
United States
5318 Posts
 Posted 01/23/2009  12:10 pm  Show Profile   Bookmark this reply Add KurtS to your friends list Get a Link to this Reply
Interesting read from everyone's experiences!

I have to admit that by now my BS filter has been "turned to 11" due to my own experiences.
I've looked at enough coins on ebay to avert most scams and bad sellers, if only sometimes by a "hunch".
Taken outside the minimal checks & balances of ebay, it seems that buyers/sellers are apt to become either naïve or simply lazy when dealing with others.
It can even happen on Coin Community, where a lack of due diligence can easily be interpreted as a prelude to fraud.
And for me, it only takes one or two fishy situations with a seller to feel like I'm in that dark alley, staring down somebody who may just be out to do me in.
And this is when self-preservation kicks in.

So...as a seller, how does one prevent and/or defuse situations like this?
Bedrock of the Community
United States
20753 Posts
 Posted 01/23/2009  1:31 pm  Show Profile   Bookmark this reply Add just carl to your friends list Get a Link to this Reply
Must be where I'm lucky. I only tried ebay once and not a good experience. My son sells mostly junk on ebay and that scares me. The nice thing about living in an area where absolutely anything and everything is available just can't be beat. No need for ebay, postage, paypal, insurances, frauds, lost in mail, etc.
We have 3 or more coin shows a month, gun shows about every other month, occational knife shows, camera shows, computer shows, hunting and fishing shows, car shows and on and on and on. Then of course there are the flea markets where you really can buy many itmes and if you know the sellers well, then there is no limiit to what you can buy.
I periodically check ebay for prices of coins and then go to a coin show and find the same or better for less.
Valued Member
United States
284 Posts
 Posted 01/23/2009  3:21 pm  Show Profile   Bookmark this reply Add christian_cyclist to your friends list Get a Link to this Reply
As buyers, I think we often get caught up in the sense or thrill of "the win". We see a picture online and come up with our own impression of what the thing we're buying/wanting is like. Sometimes we are misled by a goofy seller but a lot of times it's the goofy buyer.

Buying stuff online is always risky and we balance that risk with a potential reward. I'm willing to buy on ebay, especially if I am familiar with it (bike parts) or low price (modern US coins). The world won't stop while I wait for delivery and it won't kill me if I get frauded. It will upset me but that's part of the risk that I accepted when I click "buy" or "bid".

ebay is great for getting a sense of street value. Looking through Completed Auctions as well as ongoing ones is awesome. Sometimes I wonder if ebay averages will ever be published in a special book of it's own as a guide.

I always pay with PayPal because if there is ever a dispute then PayPal almost always sides with the buyer. On the flip side, this burns the seller and they get charged extra. But sometimes it's better to get some $$ after feed rather than no $$ at all.

There are some thing I won't buy online. Period. Shoes is one of them. I don't care how cheap they are online.

-- Boris
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IBGolden's Avatar
Canada
598 Posts
 Posted 01/23/2009  5:11 pm  Show Profile   Bookmark this reply Add IBGolden to your friends list Get a Link to this Reply
I purposely buy from low feedback sellers... who live closeby.
I will send cash(folded in a coloured paper so lite won't reveal it) to well researched/agreed with "cash discount" sellers. PayPal is convenient but expensive(conversion rates,etc.)... hi $$$ transactions are better by other means(remember the new shipping requirements).
I prefer regular mail to most likely *bypass customs handling, not to put anything over on anyone.
I am probably a terrible risk taker compared to most... buying on poor pictures, incorrectly listed items, less than perfect feedback, from Eastern Europe, using etranslators for lord knows what language, paying by uninsured means... and it goes on.
Only 1 postal loss, that the USPS would not payout the *insurance on(*I rant on this in another thread)... out of 500+ purchases. A couple of times I've had PayPal recover my funds from unresponsive sellers(one was a half oz. au that for whatever reason I won for about $90 less than spot... so mute the seller became).
I do consider myself lucky. I am mostly after bullion prices so pictures don't concern me... But sometimes I like to get meself something nice. And in this current market I ain't buyin' squat... so I made out quite well, to this point.
Deals are out there... but risks are higher for the better deal... the deal that scares many off. Do your research. Sometimes bad feedback can be from one person, who just thrashes another and all else is okay.

And how about local pick-ups?
I usually arrange to meet at a local/busy/popular/mall/famous/not McDonald's/restaraunt. If the transaction is cash(hey, cash discounts apply!)... very James Bond!

* insurance=meh
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Parklane64's Avatar
United States
2668 Posts
 Posted 01/23/2009  6:51 pm  Show Profile   Bookmark this reply Add Parklane64 to your friends list Get a Link to this Reply
Who in Savannah?
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