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 Replies: 23 / Views: 4,767 |
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Bedrock of the Community
United States
10284 Posts |
I went and won a coin, a rather inexpensive one but when I win a coin, I usually copy the images to make sure they match what I receive later. Here is the listing [eBayItem]280335754835[/eBayItem] http://cgi.ebay.com/ws/eBayISAPI.dl...280335754835When I won, I did my thing and the dent at about 8 o'clock on the obverse jumped out at me. Yes, I know it can be seen in the listing image if you look but I was focusing more on the detail and took the XF+/AU grade in the title for granted. I feel a dent like this drops the coin below XF. So I win and I wrote the seller this before I paid and pretty much soon after it ended. Dear (seller name withheld), Hello, I see now after copying and blowing up your image there is considerable rim damage at 8 O'clock on the obverse and on the reverse I see dirt trapped in the mm and other areas. You did not disclose this. It might have gotten past you but I don't think damage like that has this in the AU range at all. If you want, we can let this go to your second high bidder. I usually copy an image of the coin I win so I can compare it with what I get in the mail. This is why I noticed the dent when I saved your image and magnified it. Sorry, wheezydog -wheezydog Seller responded almost immediately with: Q: You are required to buy this in contract with ebay rules, as per after the fact... You most of missed the entire discription as bid and judge the grade for yourself.... Our return policy is also stated in the auction as ... Seller's payment instructions AS IS ...... NO RETURNS PAYMENT DUE WITHIN 72 HOUR OF THE END OF AUCTION. You are obligated to pay per your agreement with ebay rules for bidding..... It is unfair to us if you decided after you won to back out for whatever reason you see fit. Owner operator (seller name withheld) I almost responded with this but thought that I'd run it past you guys.Hello, Your reply has taken me by surprise.
This is not exactly a pleasant response. I did write to you about the rim dent I noticed after the listing ended, I was mislead by your title. You did not mention the damage and dirt in your description. You defocus on the rim directing me to focus on strike detail." THIS COIN SHOWS NICE DETAIL "
I did not initiate my request in this manner of tone you have typed towards me. I thought I was frank and friendly. Your first contact is even more reason than a damaged and misrepresented coin titled as XF+/AU to not want to deal with you now. Please add me to your blocked bidder list so I don't make the mistake of buying from you again.
For the sake of a few dollars, I would have bought it anyway but with a reply like this, my feeling is that I should not deal with you.
I will let the process take it's course from this point on and will leave accurate feedback if necessary.
Thank you, wheezydog( I did not send this yet )I am already not this guys favorite buyer, although all I did was ask to let the second high bidder have the dented coin if he wants it. Seems I can get a flat washer in the mail now for my money and what could I do about it? What would you guys do? Thanks W-dog Edited by TNG
05/02/2009 11:42 am
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Pillar of the Community
United States
1429 Posts |
I have had this situation as a buyer and as seller. We make mistakes and rather than pay and then return, save both sides the agony. If its an auction seller should offer a second chance to next higher up.
I would not pay if not satisfied and the seller has no return option. My guess is that he has that policy for a reason...
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Rest in Peace
United States
1501 Posts |
Pay him with PayPal and then dispute the item, when and if received. Save both of the e-mails yours and his and do not send the second. Quote:1939-D XF++/AU Jefferson nickelTHIS COIN SHOWS NICE DETAIL. JUDGE THE GRADE FOR YOURSELF. SHIPPING IS FREE, INSURANCE IS EXTRA ! WE ACCEPT PAYPAL ONLY ! As far as the description, save the photos too it does not say damaged! |
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Bedrock of the Community
United States
10982 Posts |
This is a tough call. To avoid the seller filing a NPB, you need to pay thru PayPal and try the "Item Not As Described" route. You'll be out return shipping so I'm not sure it's worth the hassle.
Avoid seller's with no return policy or "As Is" auctions like this one.
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Bedrock of the Community
 United States
10284 Posts |
I've never had a NPB before, does it affect my stellar credit rating I wonder? LOL!  ( Seriously, I wonder if it does get reported? My rating is well above 750. )  It will cost me about a buck and a half to just make him madder, paying for the coin, waiting probably forever for it, filing a dispute, and putting my payment on hold until I prove he got the coin back with tracking. He'll get a lot madder than he is already is and for a longer amount of time. I'm not about that.  I think in 72 hours he'll offer it to the next high bidder and will or most likely won't leave me a POSITIVE FB with a negative message in it or he'll get a negative in return from me. Sellers can't leave negative or neutral FB anymore. I am deciding to just let it go. I will maybe file something with ebay that has something to do with undisclosed damage that I discovered after enlarging the photo in the listing which is true. I will take Coinhunters advice and not send my last email I have highlighted in brown in my first post and ignore this. If he files a NPB, I think I get to respond, then I'll make my case. If it weren't for that DENT, it would be a fair price and maybe a coin in choice XF. But I feel AU is now easily, completely, out of the picture.   |
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Pillar of the Community
United States
2049 Posts |
This may not be the popular response, but I am going to say you need to honor your bid. You had the option of blowing up the pictures before the auction ended versus after the fact. Also the seller did provide in my opinion clear enough pictures to make a fair judgement or to download and save the pictures for a closer look. I will also add that as a buyer, I do not pay attention to what the seller grades it...I make judgement on my own and he did suggest that in the listing "JUDGE THE GRADE FOR YOURSELF." I base what I am willing to pay on what I see on from the pictures and not what the seller says. I do not agree with those that say to pay for it and the right away file a significantly not as described dispute. Either pay for it and be done with it, or suggest to the seller that he offer it to the second place guy at the lower price and offer to cover the difference of 50 cents or whatever it is. I would use it as a learning experience to enlarge provided pictures before bidding. I hope this doesn't come off the wrong way, but I do business on both ends on ebay and honestly do not see this as a "significantly not as described" situation. I hope this helps. I am sure I am going to get blasted by some on here for what I said, but you asked for an opinion and I gave it.  Edited by CoinHunter53562
04/26/2009 11:41 pm
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Bedrock of the Community
United States
10284 Posts |
I appreciate that Coinhunter, you know, for the sake of 11.50 and still getting a 39 D out of it, I may take your advice. I may not. I will learn from this. I guess what ticks me off the most is the tone of his reply. Which somewhat bothers me that the seller already has a chip on his shoulder now for me. But I have bought a lot of nickels on ebay as a repeat customer and some other coins too and I can stay away from him in the future, so his attitude is his loss. |
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Pillar of the Community
United States
2049 Posts |
Quote:I appreciate that Coinhunter, you know, for the sake of 11.50 and still getting a 39 D out of it, I may take your advice. I may not. I will learn from this. I guess what ticks me off the most is the tone of his reply. Which somewhat bothers me that the seller already has a chip on his shoulder now for me. But I have bought a lot of nickels on ebay as a repeat customer and some other coins too and I can stay away from him in the future, so his attitude is his loss. Yeah I didnt like his tone either. It was pretty much him telling you to go pound sand instead of any hint at working with you on it. What I learned in my retail days is that how you handle a problem means more to the customer than how you handled the original sale. I didnt believe 100% in the "customer is always right" philosophy and luckily neither did the company I worked for. But it was drilled into our brains to show some empathy with the customer and to try to be creative with a solution that was fair to both sides. He definitely treated you as a one time customer, and and his actions showed that he doesn't care if you come back or not. His loss, and not yours right? |
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Bedrock of the Community
United States
10284 Posts |
I paid and put this in the message.
That should smooth things up some.
Sorry for the previous message, I should have looked more closely at the image. I hope there are no hard feelings. Thank you, w-dog
Thank you all CCF members for helping me sort through this.
Sometimes being in my head all alone is like strolling through a bad neighborhood at 2:00 AM.
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Pillar of the Community
United States
2049 Posts |
Quote:
I paid and put this in the message.
That should smooth things up some.
Sorry for the previous message, I should have looked more closely at the image. I hope there are no hard feelings. Thank you, w-dog
Thank you all CCF members for helping me sort through this.
Sometimes being in my head all alone is like strolling through a bad neighborhood at 2:00 AM. You did the right thing and showed that you are the better/bigger man in this transaction. Hats off to you!  |
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Bedrock of the Community
United States
10284 Posts |
Sometimes C-Hunter, it is hard to do what is best for me.
Intellect over emotions usually wins most situations.
Maybe this post might help somebody else someday.
Hopefully the nickel will look better in hand.
I don't like dented rims and now I am sure to watch for them.
I know the coin will still take care of itself in good time.
Right now I guess I lost a couple bucks and I can resume on a full tank of serenity.
Good night, School bus starts at 6:30 AM
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Pillar of the Community
United States
618 Posts |
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Bedrock of the Community
United States
10045 Posts |
I think it's up to you to choose how you follow through, although I also see the dint in the pic--but it's easy to miss with that writeup. People think that ebay is where auctions/transactions are made easy, which means that negotiating, "wiggle room" is somehow reduced.  Obviously, this seller doesn't respond well to criticism, and has poor negotiation skills. It does not help that ebay makes reneging on closed auctions harder than years back. Well, just some random thoughts...for what it's worth.  On the other end, I'll forward a great experience I had on ebay where I did not see a rim dent on a coin until it arrived. When I brought this up to the seller, he gave me a refund--plus 50% towards buying a new item.  One eBayer knows how to retain customers--the other does not. |
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Moderator
 United States
23522 Posts |
I clicked the link as soon as I saw it, before I'd read any more but the first line of your post.
The dent immediately jumped out at me. There's a highlight cause by it in a place where there shouldn't be a highlight in that picture.
You've already done the right thing, so any advice is redundant, but I would mention that it's a pretty small price to pay for a valuable lesson.
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Pillar of the Community
United States
4085 Posts |
One thing I have noticed with rim dings is that if you place the coin in an album, often you can't even see the rim ding. Of course, you know it's there, but you can always upgrade later. It will have a place in your collection until then.
Ken
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Pillar of the Community
 United States
5953 Posts |
Just came to this thread.
I tend to agree you should complete the transaction. The seller was in error for not mentioning the problem but you as a buyer were also in error for not researching your purchase properly. I know it gets exciting when you see something you want and tunnel vision tends to lead to rose tinted glasses. But you of all people wheezydog. I would have never pegged you as the type to fall to this behavior especially on Jeffersons..:-)
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Replies: 23 / Views: 4,767 |
Posted 04/26/2009 7:43 pm
I don't need to deal with people like that. 
