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How A Large Seller On E Bay Keeps A Good Feedback Score

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stephen's Avatar
United States
206 Posts
 Posted 10/26/2009  11:35 pm Show Profile   Bookmark this topic Add stephen to your friends list Get a Link to this Message Number of Subscribers
If you give negative feedback to a seller who deserves it (I called ebay about this seller and had them read all correspondence (e mails)from non-delivered coins. She said without a doubt I should give negative feedback) so I did.
Never have I given negative feedback before or after.

A day or so later in regular bidding I find I am blocked for from one of the largest wholesaler sellers in the modern coin area of US coins.

This company lets call it "heavenly mint" e mailed me that it does not intend to sell to persons who give negative feed back to other sellers.

Not asking what the problem was, only their protection from another possible negative feedback was what I gleaned from their message.
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WpgLwr's Avatar
Canada
1082 Posts
 Posted 10/27/2009  12:23 am  Show Profile   Bookmark this reply Add WpgLwr to your friends list Get a Link to this Reply
I think I would raise this issue further with ebay. They're playing favourites with customers, and in the process abusing ebay's own ratings system. Surely ebay would object to this.
Valued Member
dibby33's Avatar
Australia
465 Posts
 Posted 10/27/2009  05:59 am  Show Profile   Bookmark this reply Add dibby33 to your friends list Get a Link to this Reply
ebay. I am over them. Apparently if you have one bidder making single bids on items with the ONE seller and no other sellers, then this is not shill bidding.

300 single bids in 30 days this bloke did with the one seller. It took 7 e-mails for them to say not shill bidding. I did get it out of a girl on the online help on Friday (after a few cleansing frothies I was not going anywhere until I got an answer) that it was shill bidding but she did not work in the "trust and security" dept. what a joke.
Valued Member
dibby33's Avatar
Australia
465 Posts
 Posted 10/27/2009  06:01 am  Show Profile   Bookmark this reply Add dibby33 to your friends list Get a Link to this Reply
If anybody wants the transcript and a laugh PM me and I shall send it to you.
Bedrock of the Community
United States
20753 Posts
 Posted 10/27/2009  7:31 pm  Show Profile   Bookmark this reply Add just carl to your friends list Get a Link to this Reply
I've said this many times but obviously not believed. My Son sells on ebay. He has all his friends send in fantastically great feedbacks. DUH, think that makes his record look good?
Locked
822 Posts
 Posted 10/27/2009  7:46 pm  Show Profile   Bookmark this reply Add scubu to your friends list Get a Link to this Reply

Quote:
This company lets call it "heavenly mint" e mailed me that it does not intend to sell to persons who give negative feed back to other sellers.


Don't blame them one stinkin' bit. You could do a BIN from them, pay them with a stolen check, then thumb your nose at them and guess what? They can't leave you a negative. They're just protecting themselves from problem buyers. The fees they pay are based on feedback and DSRs. I would rather block 20 good buyers that left completely justified negative feedback than run the risk of one nutjob costing me 20% on my $4k/month ebay bill.

The feedback system is so absurd it makes me want to vomit.
Edited by scubu
10/27/2009 7:47 pm
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Morgans Dad's Avatar
United States
5611 Posts
 Posted 10/27/2009  10:57 pm  Show Profile   Bookmark this reply Add Morgans Dad to your friends list Get a Link to this Reply
I totally disagree with the last post, I do not feel any one that has been treated poorly from a seller should be punished for leaving the "proper feedback", not everyone is out to screw up a seller, most people on that site, IMO, are good, honest, fair minded people.
I am a member of the watch dog group for the prevention of fraud and forgery in Numismatics for E-Bay, believe me some sellers just belong at the bottom of the pond, that said, I do not believe sellers should be able to "work" the system to their advantage by blocking a good, paying, honest bidder.Most would NOT believe the poor examples of people who do major business on this site, and the site should shut these people down for one reason or another, but because money has this strange power over people, things are allowed to go on. Not a level playing field by any stretch of the imagination....ps: Stephen, I would love to assist you in your situation, can you contact me? If not state so, I will some how contact you!Mike
Valued Member
stephen's Avatar
United States
206 Posts
 Posted 10/27/2009  11:23 pm  Show Profile   Bookmark this reply Add stephen to your friends list Get a Link to this Reply
I believe you can dispute neg feedback and have it ex-sponged from you score if it is in fact from (a nut job) and is clearly difficult to deal with.

Learning a lot about online bidding and customer service. Thanks Scubu. that is an interesting side to selling.

If you don't receive your coins do not give negative feedback?

Valued Member
hippiebrian's Avatar
United States
436 Posts
 Posted 10/28/2009  09:17 am  Show Profile   Bookmark this reply Add hippiebrian to your friends list Get a Link to this Reply
Another reason I avoid ebay...my local dealer hasn't put me on a banned list yet!
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trdhrdr007's Avatar
United States
2335 Posts
 Posted 10/28/2009  12:00 pm  Show Profile   Bookmark this reply Add trdhrdr007 to your friends list Get a Link to this Reply
I've said it before & I'll say it again, I believe that the percentage of bad sellers is probably equal to the percentage of bad buyers. It's regrettable that some sellers resort to blocking buyers that post a negative, but I can see where they are coming from. IMO buyers shouldn't bid on any auctions that seem questionable, why shouldn't sellers try to avoid questionable buyers?
Edited by trdhrdr007
10/28/2009 12:01 pm
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SsuperDdave's Avatar
United States
23522 Posts
 Posted 10/28/2009  12:36 pm  Show Profile   Bookmark this reply Add SsuperDdave to your friends list Get a Link to this Reply
As a seller, I'm running scared these days. ebay has turned the Feedback system totally over to the buyers; it's a drawn-out and shaky process to get feedback removed or modified and there's very little disincentive to be a jerk as a buyer. At least sellers potentially lose business; buyers just register another name and troll someone else.

I check the Feedback of everyone who bids on one of my auctions, and I'm not afraid to pull the trigger on a buyer I have the slightest reason to distrust.
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ratman4762's Avatar
United States
2520 Posts
 Posted 10/28/2009  2:36 pm  Show Profile   Bookmark this reply Add ratman4762 to your friends list Get a Link to this Reply
Feedback is there for a reason! And I'm not afraid to use it! As a Seller I leave positive feedback As Soon as I receive payment (like it should be). The buyer has fullfilled his part of the agreement! I DO NOT hold his feedback hostage for positive feedback! This defeats the concept of feedback. As a Buyer I leave appropriate feedback as soon as I receive the item (unless I'm not fully satisfied) then I contemplate whether the item was not as described. I've never had to leave a negative and only left a neutral once (many years ago).
The feedback system is a good thing if it is used as intended. Leave feedback when you are paid and if the buyer is dissatisfied try to work it out with him. If he leaves you a negative, then you can reply. Blocking a potential buyer because he was unhappy with his dealings with another seller is just wrong. It is defeating the concept of leaving feeback (which is keeping the seller working hard to satisfy the buyer and keeping track of the buyers successful transactions)
Valued Member
snick's Avatar
United States
70 Posts
 Posted 10/28/2009  2:54 pm  Show Profile   Bookmark this reply Add snick to your friends list Get a Link to this Reply
Interesting reading both side of the ebay feedback debate. I always learn at great deal from reading my fellow members opinions and thoughts.

Thanks!
Locked
822 Posts
 Posted 10/28/2009  2:57 pm  Show Profile   Bookmark this reply Add scubu to your friends list Get a Link to this Reply

Quote:
And I'm not afraid to use it! As a Seller I leave positive feedback As Soon as I receive payment (like it should be).


So you buy a coin from me. As soon as you get it you want to return it because it's cleaned. I stated clearly in the listing several times that the coin was cleaned. You deserve a neutral at best for wasting my time. Depending on how much you pester me because you were too lazy or ignorant to read the description, maybe a negative. You don't deserve a positive just because you paid, but ebay seems to think you do. Oh, and if you think this doesn't happen, think again. When you list a few hundred items a month you see this scenario several times a month. Lots of buyers don't read the description and I'll be damned if I'm going to let one of these knuckleheads cost me $800 if I can help it with a few preemptive clicks.

It's funny how anyone that has done the kind of volume as me, knows exactly what I'm talking about and the causal sellers think I'm an idiot.
Locked
822 Posts
 Posted 10/28/2009  3:13 pm  Show Profile   Bookmark this reply Add scubu to your friends list Get a Link to this Reply
Took me about 90 seconds to find an example.

Here's the listing....

http://cgi.ebay.com/ws/eBayISAPI.dl...120459756961

Feedback...

How-A-Large-Seller-On-E-Bay-Keeps-A-Good-Feedback-Score coin was cleaned ; seller should have been specific. "appeared cleaned".

This buyer is now on my BBL permanently. Unbelievable.
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ratman4762's Avatar
United States
2520 Posts
 Posted 10/28/2009  4:26 pm  Show Profile   Bookmark this reply Add ratman4762 to your friends list Get a Link to this Reply
Scubu if you're going to quote me, then quote everything!
Quote:
As a Buyer I leave appropriate feedback as soon as I receive the item (unless I'm not fully satisfied) then I contemplate whether the item was not as described. I've never had to leave a negative and only left a neutral once (many years ago).
If I bought a coin from you and you received my payment, I WOULD expect prompt feedback when you received my payment! I've fulfilled my obligation. Just as you would expect prompt feedback when I receive the coin (because you fulfilled your obligation). I know there are unscrupulous characters out there that don't do the right thing...but you can't assume everybody is out to get you!
Edited by ratman4762
10/28/2009 4:31 pm
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