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 Replies: 27 / Views: 1,934 |
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Pillar of the Community
United States
3098 Posts |
So, I just got another 200Fr (thinking it was the one in the photo, which looked better than the one I had). But when I received it, it was a total rag. The sr no wasn't even the same! And nowhere did the listing say "stock photo" or "the pic you see ain't the not you'll get." What should I do now? Even if he gives a refund, what feedback should I leave? By the way, here's the listing. http://cgi.ebay.com/ws/eBayISAPI.dl...4&viewitem=&**And here's the note, for your viewing purposes  Edited by wd1040
07/08/2009 2:08 pm
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Valued Member
United States
61 Posts |
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This Item Is In GREAT CONDITION! He obviously doesn't understand the meaning of that phrase... I would wait until he gives a refund and then give him negative feedback. |
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Bedrock of the Community
United States
10284 Posts |
File a dispute with Paypal and ebay, the money goes on hold, $40 some dollars is a lot, you at the worst will only lose the shipping . Use tracking, send it back and get your paypal payment back. Here's where you start. http://resolutioncenter.ebay.com/Edited by TNG
07/08/2009 4:10 pm
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Pillar of the Community
United States
2049 Posts |
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I would wait until he gives a refund and then give him negative feedback.
Disagree 100%...if fixes the problem or gives a refund, then why would he deserve a negative? It might have been an honest mistake. If the guy is a jerk about it, then yeah give him a negative. It's ridiculous that you would make a suggestion like this without knowing the entire story from the other side. To answer the OP...well, I kind of answered it above. If he goes out of his way to fix it and send you the correct item, then either positive or no feedback. If he is a jerk, then either neutral or negative depending on how bad he is. |
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Pillar of the Community
 United States
3098 Posts |
The other thing is, postage only cost him 44c, no holder etc. He charged tax, too!
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Pillar of the Community
United States
2797 Posts |
Listing an item with a photo, then not deliverying said item is fraud. Without the caveat that the photo was "stock" or to a lesser extent "representative" prominently displayed in the auction, the seller is commiting fraud. If the seller admits to a mistake and agrees to send the correct note and re-imburse return shipping to you, then you can assume he/she is being responsible. If the seller says "return the note for a refund", without sending the correct note and you are out shipping costs, it is still fraud and deserving of a Nuke!
Feedback exists to inform others about the seller's actions. As a buyer you have a responsibility to apply accurate feedback. Mistakes do happen and if the seller upholds his/her responsibility in the long-run, a negative is not warranted.
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Pillar of the Community
United States
2049 Posts |
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The other thing is, postage only cost him 44c, no holder etc. He charged tax, too! No holder = bad Shipping costs cover shipping and handling so IMO $2.99 is a lot better than others I have seen on the Bay Tax = he may have to if he is a business, but this should be disclosed in the listing (edit: looked back at the listing and the sales tax was disclosed up front) (edit #2: if he is charging tax and pocketing the money, then he is committing fraud) Edited by CoinHunter53562
07/08/2009 2:56 pm
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Rest in Peace
 United States
1380 Posts |
Not quite on topic, but I recently bought a coin on ebay. The listing clearly stated that if you lived in Virginia, sales tax would be charged. Had no problem with that, but the Va tax rate is 5% and he was charging 5.5%. So I checked with the Dept of Taxation and at least under the company name he used he was not registered to collect sales tax. An easy way to get an extra 5.5% on some sales or shear incompetence, don't know which. |
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Pillar of the Community
United States
2049 Posts |
Quote:Not quite on topic, but I recently bought a coin on ebay. The listing clearly stated that if you lived in Virginia, sales tax would be charged. Had no problem with that, but the Va tax rate is 5% and he was charging 5.5%. So I checked with the Dept of Taxation and at least under the company name he used he was not registered to collect sales tax. An easy way to get an extra 5.5% on some sales or shear incompetence, don't know which. Not to hijack the thread, but I've had buyers tell me I had to charge tax for items shipped to them when they were out of state. I had to explain to them that it is illegal for me to charge or collect sales tax in a state in which I am not registered. That could apply to what this guy is doing too. |
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Pillar of the Community
Spain
1361 Posts |
return the banknote for a full refund including mailing for return. If he is not willing to return all your money then file a complain. Negative feedback must always be your last resort.
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Pillar of the Community
United States
2335 Posts |
I've got one thing to say....COMMUNICATE FIRST. Why speculate about the sellers intentions, or whether or not they made a mistake? Let the seller know what the problem is & see how they handle the problem, then make a decision.
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Pillar of the Community
United States
1840 Posts |
One time I bought a small coin lot from a non-collector and he taped the coins to an index card and stuffed them in an envelope and mailed them. After corresponding with him it was obvious that he didn't know any better. Since then, I pay attention to the type of seller that I am buying from and give very specific packing directions to the non-collectors.
If you look at his history and his other items for sale it is obvious that your seller doesn't normally deal in notes. To me this is likely an honest mistake. Explain your situation to the seller. I'm willing to bet he does right by you. I'd only leave a negative if he gives you trouble.
Edited by snowman
07/08/2009 4:28 pm
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Pillar of the Community
United States
2049 Posts |
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One time I bought a small coin lot from a non-collector and he taped the coins to an index card and stuffed them in an envelope and mailed them. After corresponding with him it was obvious that he didn't know any better. Since then, I pay attention to the type of seller that I am buying from and give very specific packing directions to the non-collectors.
If you look at his history and his other items for sale it is obvious that this seller doesn't normally deal in notes. To me this is likely an honest mistake. Explain your situation to the seller. I'm willing to bet he does right by you. I'd only leave a negative if he gives you trouble. Well said snowman. I had a similar thing happen where a lady was selling a few rolls of silver dimes that were left to her by deceased father. She didnt know any better and shipped them wrapped in scented tissues. She didn't seem to sell any coins before or after disposing of those few lots, so to me it was not a big deal. I did send her an email to thank her for her quick shipment, to send my condolesnces, and to remind her about the proper shipping in case she had more coins to sell down the road. It definitely didn't warrant a kneejerk reaction of a negative feedback like some suggest. |
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Pillar of the Community
United States
3098 Posts |
He has replied and has apologized as an honest mistake. I'll try to work it out with him first.
And I've looked at his feedback. Seems he doesn't do a lot of coins and notes.
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Pillar of the Community
United States
2049 Posts |
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He has replied and has apologized as an honest mistake. I'll try to work it out with him first.
And I've looked at his feedback. Seems he doesn't do a lot of coins and notes. Glad it looks like you were able to work this out, and I am glad you checked with us first instead of making a kneejerk reaction that frankly is not warranted (i.e. giving a negative feedback). I guess I view things as a seller on ebay mainly and an occasional buyer. I've had people react like some here suggest without contacting me first to resolve the problem (thankfully it has only happened a couple of times, with only a neutral but still...). I'm not really sure why people think that the best course of action is to immediately give a negative feedback and then file a Paypal claim, without first giving the seller a chance to rectify the problem. What many seem to be missing should be obvious, and that is the sellers on ebay are humans just like the rest of us. They make mistakes, honest mistakes, so why hammer them for making a mistake? Most sellers on ebay do it on the side, and not as a business or a full time profession, so cut them a little slack. So I guess my message to those that suggest handling it with negative feedback or a Paypal claim right off the bat is that they should take a step back and think it through. Maybe if they reversed the roles and wanted to be treated with respect if they had been the ones to make an honest mistake, then maybe they wouldn't be so fast to judge the seller as a crook. And then follow through with the negative feedback, PP claim, or automatically badmouthing the seller. Treat someone the way you want to be treated. Yeah it stinks and it's disappointing when you get something that isn't what you expected, but just because it happened, doesn't mean it's intentional. Ok I am done with my rant, and what I say may not be popular with everyone here, but I'm speaking after having been on ebay for over 9 years, both as a buyer and a seller. I try to treat everyone, both buyers and sellers, fairly and with respect, and always communicate first if there is a problem. Edited by CoinHunter53562
07/09/2009 01:31 am
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Pillar of the Community
United States
3098 Posts |
Yup, I contacted him and he agreed to issue a partial refund. He said he didn't know anything about banknotes, and thought excellent was well... excellent, and didn't know what XF was. I left him a positive feedback for making an honest mistake and professionally handling it, and offered to help grade and identify any other notes he might come across. ahh... I love happy endings!  |
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Replies: 27 / Views: 1,934 |
Posted 07/08/2009 2:20 pm
